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subject:"South Korea"
~subject:"Customer satisfaction"
~subject:"Service quality"
~type_genre:"Fallstudie"
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Cornell hospitality quarterly : CQ
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Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
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The journal of services marketing
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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
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1
A novel framework for customer-driven service strategies : a case study of a restaurant chain
Chen, Li-fei
- In:
Tourism management : research, policies, practice
41
(
2014
),
pp. 119-128
Persistent link: https://www.econbiz.de/10010239937
Saved in:
2
Developing a competitive international service strategy : a case of international joint venture in the global service industry
Lee, Kyuho
;
Madanoglu, Melih
;
Ko, Jae-youn
- In:
The journal of services marketing
27
(
2013
)
3
,
pp. 245-255
Persistent link: https://www.econbiz.de/10009761801
Saved in:
3
Applying a revised SQPM in the Define Step of Six Sigma and a case study
Chen, K. S.
;
Chen, H. T.
;
Lin, C. L.
- In:
Total quality management & business excellence : an …
23
(
2012
)
3
,
pp. 309-324
Persistent link: https://www.econbiz.de/10009553694
Saved in:
4
Relationships among experiential marketing, experiential value, and customer satisfaction
Yuan, Yi-Hua Erin
;
Wu, Chihkang Kenny
- In:
Journal of hospitality & tourism research : JHTR ; the …
32
(
2008
)
3
,
pp. 387-410
Persistent link: https://www.econbiz.de/10003747993
Saved in:
5
Outback Steakhouse in Korea : a success story
Lee, Kyuho
;
Khan, Mahmood A.
;
Ko, Jae-Youn
- In:
Cornell hospitality quarterly : CQ
49
(
2008
)
1
,
pp. 62-72
Persistent link: https://www.econbiz.de/10003656369
Saved in:
6
Creating a competitive advantage by building resource capability : the case of Outback Steakhouse Korea
Enz, Cathy A.
- In:
Cornell hospitality quarterly : CQ
49
(
2008
)
1
,
pp. 73-78
Persistent link: https://www.econbiz.de/10003656376
Saved in:
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