//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
subject:"Success factor"
~isPartOf:"European journal of marketing : EJM"
~subject:"Einzelhandel"
~subject:"Kundenzufriedenheit"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject_exact:"Customer relationship management"
Narrow search
Delete all filters
| 4 applied filters
Year of publication
From:
To:
Subject
All
Success factor
Einzelhandel
Kundenzufriedenheit
Beziehungsmarketing
95
Relationship marketing
95
Consumer behaviour
50
Konsumentenverhalten
50
Customer satisfaction
23
Brand management
22
Markenführung
22
Brand image
18
Markenimage
18
Marketing management
17
Marketingmanagement
17
Dienstleistungsqualität
15
Service quality
15
Brand
13
Markenartikel
13
Confidence
9
Vertrauen
9
Personality psychology
8
Persönlichkeitspsychologie
8
Customer orientation
7
Dienstleistungsmarketing
7
Emotion
7
Lieferantenmanagement
7
Services marketing
7
Supplier relationship management
7
Brand loyalty
6
Innovation
6
Kundenbindungsprogramm
6
Loyalty program
6
Retail trade
6
Salespeople
6
Verkaufspersonal
6
B-to-B-Marketing
5
Business-to-business marketing
5
Customer service
5
Employee retention
5
Kundenservice
5
Mitarbeiterbindung
5
more ...
less ...
Online availability
All
Undetermined
7
Type of publication
All
Article
28
Type of publication (narrower categories)
All
Article in journal
28
Aufsatz in Zeitschrift
28
Systematic review
1
Übersichtsarbeit
1
Language
All
English
28
Author
All
Dagger, Tracey S.
4
Anastasiadou, Kyriaki
1
Babakus, Emin
1
Balaji, M. S.
1
Balmer, John M. T.
1
Berezan, Orie
1
Butaney, Gul T.
1
Chatzipanagiotou, Kalliopi C.
1
Chen, Weifeng
1
Choi, Beom Joon
1
Choi, Beom-jin
1
Coelho, Pedro S.
1
Coussement, Kristof
1
David, Meredith E.
1
Donnell, Lisa Victoria
1
Fullerton, Gordon
1
Gilmore, Audrey
1
Ha, Hong Youl
1
Henseler, Jörg
1
Hill, Sally Rao
1
Hutchinson, Karise
1
Izquierdo-Yusta, Alicia
1
Jamal, Ahmad
1
Janda, Swinder
1
Jha, Subhash
1
Jiménez-Zarco, Ana Isabel
1
Kasabov, Eduard
1
Kasabov, Edwaed
1
Krishen, Anjala Selena
1
Lassar, Walfried M.
1
Liu, Matthew Tingchi
1
Martínez-Ruiz, María Pilar
1
McColl-Kennedy, Janet R.
1
Menon, Kalyani
1
Muthaly, Siva K. K.
1
Nguyen, Doan T.
1
Niraj, Rakesh
1
O'Brien, Timothy K.
1
Pappu, Ravi
1
Paulssen, Marcel
1
more ...
less ...
Published in...
All
European journal of marketing : EJM
Journal of retailing and consumer services
373
Journal of business research : JBR
172
International journal of hospitality management
137
The journal of services marketing
117
The service industries journal
68
Journal of hospitality marketing & management
64
Journal of retailing
60
Journal of travel and tourism marketing
59
International journal of contemporary hospitality management
54
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
53
Cogent business & management
50
Tourism management : research, policies, practice
50
Journal of strategic marketing
47
Services marketing quarterly
47
Industrial marketing management : the international journal for industrial and high-tech firms
45
Service business
45
The international review of retail, distribution and consumer research
45
Asia Pacific journal of marketing and logistics
44
Journal of service research : JSR
44
International journal of electronic customer relationship management : IJECRM
42
The journal of business & industrial marketing
42
International journal of retail & distribution management
41
Journal of the Academy of Marketing Science
41
Journal of service management
40
SpringerLink / Bücher
40
Psychology & marketing
36
International journal of retail and distribution management
35
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
35
The international journal of bank marketing : IJBM
34
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
33
The TQM journal : the international review of organizational improvement
33
Kundenzufriedenheit : Konzepte - Methoden - Erfahrungen
31
International journal of electronic marketing and retailing : IJEMR
29
Journal of marketing
29
Marketing intelligence & planning
27
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
24
Total quality management & business excellence
24
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
23
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
23
more ...
less ...
Source
All
ECONIS (ZBW)
28
Showing
1
-
10
of
28
Sort
Relevance
Date (newest first)
Date (oldest first)
1
Effects of frontline employee role overload on customer responses and sales performance : moderator and mediators
Jha, Subhash
;
Balaji, M. S.
;
Yavas, Ugur
;
Babakus, Emin
- In:
European journal of marketing : EJM
51
(
2017
)
2
,
pp. 282-303
Persistent link: https://www.econbiz.de/10011661678
Saved in:
2
Style before substance? : building loyalty through marketing communication congruity
Berezan, Orie
;
Krishen, Anjala Selena
;
Tanford, Sarah
; …
- In:
European journal of marketing : EJM
51
(
2017
)
7/8
,
pp. 1332-1352
Persistent link: https://www.econbiz.de/10011725683
Saved in:
3
Corporate heritage brands, augmented role identity and customer satisfaction
Balmer, John M. T.
;
Chen, Weifeng
- In:
European journal of marketing : EJM
51
(
2017
)
9/10
,
pp. 1510-1521
Persistent link: https://www.econbiz.de/10011755156
Saved in:
4
How does brand innovativeness affect brand loyalty?
Pappu, Ravi
;
Quester, Pascale G.
- In:
European journal of marketing : EJM
50
(
2016
)
1/2
,
pp. 2-28
Persistent link: https://www.econbiz.de/10011453142
Saved in:
5
Theorising practices to deliberately or accidentally control customers
Kasabov, Eduard
- In:
European journal of marketing : EJM
50
(
2016
)
7/8
,
pp. 1493-1520
Persistent link: https://www.econbiz.de/10011609160
Saved in:
6
Integrating Chinese cultural philosophies on the effects of employee friendliness, helpfulness and respectfulness on customer satisfaction
Liu, Matthew Tingchi
;
Yan, Li
;
Phau, Ian
;
Pérez, Andrea
; …
- In:
European journal of marketing : EJM
50
(
2016
)
3/4
,
pp. 464-487
Persistent link: https://www.econbiz.de/10011574451
Saved in:
7
What we know, don't know, and should know about confusion marketing
Kasabov, Edwaed
- In:
European journal of marketing : EJM
49
(
2015
)
11/12
,
pp. 1777-1808
Persistent link: https://www.econbiz.de/10011449322
Saved in:
8
Loyalty card adoption in SME retailers : the impact upon marketing management
Hutchinson, Karise
;
Donnell, Lisa Victoria
;
Gilmore, Audrey
- In:
European journal of marketing : EJM
49
(
2015
)
3/4
,
pp. 467-490
Persistent link: https://www.econbiz.de/10011309588
Saved in:
9
The mediating impact of stickiness and loyalty on word-of-mouth promotion of retail websites : a consumer perspective
Roy, Sanjit Kumar
;
Lassar, Walfried M.
;
Butaney, Gul T.
- In:
European journal of marketing : EJM
48
(
2014
)
9/10
,
pp. 1828-1849
Persistent link: https://www.econbiz.de/10010429758
Saved in:
10
The effect of service employees' accent on customer reactions
Tombs, Alastair
;
Hill, Sally Rao
- In:
European journal of marketing : EJM
48
(
2014
)
11/12
,
pp. 2051-2070
Persistent link: https://www.econbiz.de/10010461810
Saved in:
1
2
3
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->