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subject:"Taiwan"
~isPartOf:"Journal of air transport management"
~subject:"Complaint management"
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Search: subject_exact:"Customer satisfaction"
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Taiwan
Complaint management
Customer satisfaction
87
Kundenzufriedenheit
87
Dienstleistungsqualität
65
Service quality
65
Airline
45
Fluggesellschaft
45
Airport
27
Flughafen
27
Consumer behaviour
26
Konsumentenverhalten
26
Air passenger transport
23
Passagierluftverkehr
23
Air transport
22
Luftverkehr
22
Beziehungsmarketing
17
Relationship marketing
17
Quality management
10
Qualitätsmanagement
10
Beschwerdemanagement
8
Low-cost strategy
8
Niedrigpreisstrategie
8
Airport service quality
7
Customer service
7
Kundenservice
7
Passenger satisfaction
7
Behavioral intention
6
Satisfaction
6
Sentiment analysis
6
Airline industry
5
Airlines
5
Emotion
5
USA
5
United States
5
Airline service quality
4
Arbeitszufriedenheit
4
China
4
Coronavirus
4
Fuzzy sets
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Arora, Swapan Deep
1
Bezerra, George C. L.
1
Budd, Thomas
1
Chang, Yu-Chun
1
Chen, Chun-der
1
Chen, Lu
1
Chou, Chien-Chang
1
Chow, Chia-chuan
1
Chow, Clement Kong-wing
1
Ding, Ji-Feng
1
Garrow, Laurie A.
1
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1
Ho, Chien-Wei
1
Hsiao, Man-Wei
1
Hsu, Chia-Jui
1
Hu, Jin-li
1
Hu, Kai-Chieh
1
Huang, Hsiao-Han
1
Hvass, Kristian A.
1
Ismail, Ishak
1
Kressner, Josephine
1
Ku, Edward C. S.
1
Li, Yong-Quan
1
Liao, Wu-cheng
1
Lin, Chien-Pang
1
Ling, Feng-I.
1
Liu, Chih-Hsing
1
Lu, Jin-Long
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Marimuthu, Malliga
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Mathur, Sameer
1
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1
Nikbin, Davoud
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Pantouvakis, Angelos
1
Park, Jin-Ju
1
Park, Jin-Woo
1
Perng, Shiaw-wuu
1
Renzi, Maria Francesca
1
Shyu, Wen-Hwa
1
Sun, Kuo-Shun
1
Ting, Chung-Te
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Journal of air transport management
Journal of business research : JBR
46
International journal of hospitality management
39
Journal of retailing and consumer services
38
The journal of services marketing
31
Journal of hospitality marketing & management
29
The service industries journal
29
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
27
Service business
20
International journal of contemporary hospitality management
16
Journal of service research : JSR
15
Managing service quality : MSQ ; an international journal
13
Tourism management : research, policies, practice
13
Journal of the Academy of Marketing Science
12
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
11
Asia Pacific journal of marketing and logistics
10
European journal of marketing : EJM
10
Journal of service management
10
Marketing letters : a journal of research in marketing
10
Psychology & marketing
10
Services marketing quarterly
9
Journal of service theory and practice
8
Journal of travel and tourism marketing
8
Cogent business & management
7
International journal of quality and service sciences
7
Journal of retailing
7
Journal of service theory and practice : JSTP
7
Total quality management & business excellence
7
Ilmenauer Schriften zur Betriebswirtschaftslehre
6
Journal of marketing
6
Journal of strategic marketing
6
Business horizons
5
International journal of electronic customer relationship management : IJECRM
5
International journal of services and operations management
5
Journal of business ethics : JOBE
5
Journal of consumer behaviour : an international research review
5
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
5
Journal of service research
5
The TQM journal : the international review of organizational improvement
5
Tourism management perspectives : TMP
5
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ECONIS (ZBW)
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1
The service quality of travel service centers in international airports in Taiwan
Sun, Kuo-Shun
;
Huang, Hsiao-Han
- In:
Journal of air transport management
105
(
2022
),
pp. 1-10
Persistent link: https://www.econbiz.de/10013427115
Saved in:
2
Effect of airline choice and temporality on flight delays
Arora, Swapan Deep
;
Mathur, Sameer
- In:
Journal of air transport management
86
(
2020
),
pp. 1-19
Persistent link: https://www.econbiz.de/10012253176
Saved in:
3
How airline service quality determines the quantity of repurchase intention : mediate and moderate effects of brand quality and perceived value
Chen, Lu
;
Li, Yong-Quan
;
Liu, Chih-Hsing
- In:
Journal of air transport management
75
(
2019
),
pp. 185-197
Persistent link: https://www.econbiz.de/10012112383
Saved in:
4
Quality risk assessment model for airline services concerning Taiwanese airlines
Hu, Kai-Chieh
;
Hsiao, Man-Wei
- In:
Journal of air transport management
53
(
2016
),
pp. 177-185
Persistent link: https://www.econbiz.de/10011546508
Saved in:
5
Investigating the effects of service recovery quality elements on passengers' behavioral intention
Park, Jin-Ju
;
Park, Jin-Woo
- In:
Journal of air transport management
53
(
2016
),
pp. 235-241
Persistent link: https://www.econbiz.de/10011546542
Saved in:
6
An exploratory examination of additional ground access trips generated by airport 'meeter-greeters'
Budd, Thomas
- In:
Journal of air transport management
53
(
2016
),
pp. 242-251
Persistent link: https://www.econbiz.de/10011546547
Saved in:
7
Service quality and non-salary mechanism for airline companies in Taiwan
Hu, Jin-li
;
Ho, Chien-Wei
- In:
Journal of air transport management
55
(
2016
),
pp. 61-66
Persistent link: https://www.econbiz.de/10011547803
Saved in:
8
Assessing customer value for express service providers : an empirical study from shippers' perspective in Taiwan
Ding, Ji-Feng
;
Shyu, Wen-Hwa
;
Yeh, Chun-Tsen
;
Tingg, Pi-Hui
- In:
Journal of air transport management
55
(
2016
),
pp. 203-212
Persistent link: https://www.econbiz.de/10011547854
Saved in:
9
Exploring different nationality perceptions of airport service quality
Pantouvakis, Angelos
;
Renzi, Maria Francesca
- In:
Journal of air transport management
52
(
2016
),
pp. 90-98
Persistent link: https://www.econbiz.de/10011602640
Saved in:
10
How do the services of low cost carriers affect passengers' behavioral intentions to revisit a destination?
Hsu, Chia-Jui
;
Yen, Jin-Ru
;
Chang, Yu-Chun
;
Woon, Hui Kee
- In:
Journal of air transport management
52
(
2016
),
pp. 111-116
Persistent link: https://www.econbiz.de/10011602648
Saved in:
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