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subject:"Taiwan"
~isPartOf:"Journal of business research : JBR"
~subject:"Complaint management"
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Search: subject_exact:"Customer satisfaction"
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Taiwan
Complaint management
Customer satisfaction
290
Kundenzufriedenheit
289
Consumer behaviour
142
Konsumentenverhalten
142
Dienstleistungsqualität
137
Service quality
137
Beziehungsmarketing
136
Relationship marketing
136
Beschwerdemanagement
45
Satisfaction
40
Customer service
34
Kundenservice
34
Brand image
26
Emotion
26
Markenimage
26
Brand management
25
Markenführung
25
Service failure
23
Arbeitszufriedenheit
21
Job satisfaction
21
Viral marketing
20
Virales Marketing
20
Online retailing
19
Online-Handel
19
Service recovery
19
Dienstleistungssektor
17
Einzelhandel
17
Retail trade
17
Service industry
17
Lieferantenmanagement
16
Supplier relationship management
16
Customer experience
15
Loyalty
15
Customer integration
14
Kundenintegration
14
Social Web
14
Social web
14
Holiday behaviour
13
Urlaubsverhalten
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English
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Balaji, M. S.
3
Chebat, Jean-Charles
3
Grégoire, Yany
2
Gäthke, Jana
2
Huang, Minxue
2
Hutzinger, Clemens
2
Krishnan, Balaji C.
2
Salo, Jari
2
Sengupta, Aditi Sarkar
2
Tsang, Alex S. L.
2
Weitzl, Wolfgang
2
Zhou, Nan
2
Zhou, Yuanyuan
2
Abulaiti, Gulimire
1
Aghazadeh, Hashem
1
Alamanos, Eleftherios
1
Alatalo, Sari
1
Ali, Faizan
1
Armirotto, Vincent
1
Arsenovic, Jasenko
1
Azemi, Yllka
1
Bacile, Todd J.
1
Baker, Melissa A.
1
Baliga, Ashwin J.
1
Bian, Xuemei
1
Biraglia, Alessandro
1
Borges, Adilson
1
Butori, Raphaëlle
1
Béal, Mathieu
1
Cai, Ruiying
1
Chawla, Vaibhav
1
Chen, Pei-Chi
1
Chen, Tong
1
Chi, Nai-Wen
1
Cho, Wonae
1
Cusin, Julien
1
De Keyser, Arne
1
Devlin, James
1
Dhir, Amandeep
1
Disegna, Marta
1
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Journal of business research : JBR
International journal of hospitality management
39
Journal of retailing and consumer services
38
The journal of services marketing
31
Journal of hospitality marketing & management
29
The service industries journal
29
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
27
Service business
20
Journal of air transport management
19
International journal of contemporary hospitality management
16
Journal of service research : JSR
15
Managing service quality : MSQ ; an international journal
13
Tourism management : research, policies, practice
13
Journal of the Academy of Marketing Science
12
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
11
Asia Pacific journal of marketing and logistics
10
European journal of marketing : EJM
10
Journal of service management
10
Marketing letters : a journal of research in marketing
10
Psychology & marketing
10
Services marketing quarterly
9
Journal of service theory and practice
8
Journal of travel and tourism marketing
8
Cogent business & management
7
International journal of quality and service sciences
7
Journal of retailing
7
Journal of service theory and practice : JSTP
7
Total quality management & business excellence
7
Ilmenauer Schriften zur Betriebswirtschaftslehre
6
Journal of marketing
6
Journal of strategic marketing
6
Business horizons
5
International journal of electronic customer relationship management : IJECRM
5
International journal of services and operations management
5
Journal of business ethics : JOBE
5
Journal of consumer behaviour : an international research review
5
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
5
Journal of service research
5
The TQM journal : the international review of organizational improvement
5
Tourism management perspectives : TMP
5
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ECONIS (ZBW)
46
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1
Would you forgive me? : from perceived justice and complaint handling to customer forgiveness and brand credibility-symmetrical and asymmetrical perspectives
Ali, Faizan
;
El-Manstrly, Dahlia
;
Ghazanfar Ali Abbasi
- In:
Journal of business research : JBR
166
(
2023
),
pp. 1-15
Persistent link: https://www.econbiz.de/10014368203
Saved in:
2
Coping, rumination, and electronic word-of-mouth : segmenting consumer responses to service failure via fuzzy clustering
Gonnon, Martin
;
Taheri, Babak
;
Disegna, Marta
;
Prayag, …
- In:
Journal of business research : JBR
166
(
2023
),
pp. 1-15
Persistent link: https://www.econbiz.de/10014380316
Saved in:
3
A time(ly) perspective of the service recovery paradox : how organizational learning moderates follow-up recovery effects
Lunardo, Renaud
;
Cusin, Julien
;
Flacandji, Michaël
- In:
Journal of business research : JBR
166
(
2023
),
pp. 1-14
Persistent link: https://www.econbiz.de/10014380317
Saved in:
4
Mitigating immediate and lagged effects of customer mistreatment on service failure and sabotage : critical roles of service recovery behaviors
Wang, I-An
;
Chen, Pei-Chi
;
Chi, Nai-Wen
- In:
Journal of business research : JBR
154
(
2023
),
pp. 1-17
Persistent link: https://www.econbiz.de/10013468630
Saved in:
5
Service failures in times of crisis : an analysis of eWOM emotionality
Gerrath, Maximilian H. E. E.
;
Mafael, Alexander
; …
- In:
Journal of business research : JBR
154
(
2023
),
pp. 1-12
Persistent link: https://www.econbiz.de/10013468762
Saved in:
6
Can beauty save service failures? : the role of recovery employees' physical attractiveness in the tourism industry
Li, Yaoqi
;
Zhang, Chun
;
Fang, Shujie
- In:
Journal of business research : JBR
141
(
2022
),
pp. 100-110
Persistent link: https://www.econbiz.de/10013167959
Saved in:
7
Beyond anger : a neutralization perspective of customer revenge
Yang, Chaofan
;
Sun, Yongqiang
;
Shen, Xiao-Liang
- In:
Journal of business research : JBR
146
(
2022
),
pp. 363-374
Persistent link: https://www.econbiz.de/10013271411
Saved in:
8
The effect of the valence of forgiveness to service recovery strategies and service outcomes in food delivery apps
Kaur, Puneet
;
Talwar, Shalini
;
Islam, Nazrul
;
Salo, Jari
; …
- In:
Journal of business research : JBR
147
(
2022
),
pp. 142-157
Persistent link: https://www.econbiz.de/10013271481
Saved in:
9
Engaging the avatar : the effects of authenticity signals during chat-based service recoveries
Esmark Jones, Carol L.
;
Hancock, Tyler
;
Kazandjian, Brett
; …
- In:
Journal of business research : JBR
144
(
2022
),
pp. 703-716
Persistent link: https://www.econbiz.de/10013185032
Saved in:
10
Effects of online commercial friendships on customer revenge following a service failure
Fu, Xiaorong
;
Pang, Jing
;
Gursoy, Dogan
- In:
Journal of business research : JBR
153
(
2022
),
pp. 102-114
Persistent link: https://www.econbiz.de/10013533975
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