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subject:"Taiwan"
~person:"Cheng Boon Liat"
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Taiwan
Beziehungsmarketing
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Consumer behaviour
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Dienstleistungsqualität
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Cheng Boon Liat
Chen, Chiang-ming
8
Huang, Chin Wei
8
Yang, Jen-te
8
Chiu, Yung-ho
6
Lin, Yu-Chen
5
Chen, Ching-fu
4
Chen, Ming-hsiang
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Liu, Kuo-Ning
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Chen, Kuan-yu
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Chen, Li-chan
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Ho, Foo Nin
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Hu, Jin-li
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Hung, Wei-Ting
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Hung, Wei-ting
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Law, Chun Hung Roberts
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Lu, Lung-tan
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Shang, Jui-Kou
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Shang, Jui-kou
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Soo, Kwok Tong
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Tang, Ya-yun
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Ting, Chung-te
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Tsai, Chen-tsang Simon
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Journal of global marketing
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Journal of hospitality marketing & management
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Hotel service recovery and service quality : influences of corporate image and generational differences in the relationship between customer satisfaction and loyalty
Cheng Boon Liat
;
Shaheen Mansori
;
Gan, Ching Chuan
; …
- In:
Journal of global marketing
30
(
2017
)
1
,
pp. 42-51
Persistent link: https://www.econbiz.de/10011779381
Saved in:
2
The associations between service quality, corporate image, customer satisfaction, and loyalty : evidence from the Malaysian hotel industry
Cheng Boon Liat
;
Mansori, Shaheen
;
Cham Tat Huei
- In:
Journal of hospitality marketing & management
23
(
2014
)
3/4
,
pp. 314-326
Persistent link: https://www.econbiz.de/10010396183
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