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subject:"Taiwan"
~person:"Tronvoll, Bård"
~subject:"Complaint management"
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Search: subject_exact:"Customer satisfaction"
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Taiwan
Complaint management
Customer satisfaction
6
Kundenzufriedenheit
6
Beschwerdemanagement
5
Dienstleistungsqualität
5
Service quality
5
Customer service
4
Kundenservice
4
Customer integration
3
Kundenintegration
3
Service-Dominant Logic
3
Service-dominant logic
3
Betriebliche Wertschöpfung
2
Beziehungsmarketing
2
Consumer behaviour
2
Customer value
2
Justice theory
2
Konsumentenverhalten
2
Kundenwert
2
Relationship marketing
2
Service recovery
2
Value creation
2
Bad-Mouthing Behavior
1
Co-recovery
1
Collaboration
1
Compensation
1
Complaint Management
1
Customer co-creation
1
Customer experience
1
Dienstleistung
1
Employee initiation
1
Latent class cluster analysis
1
PLS predict
1
Relationship activity
1
Selbstbedienung
1
Self-service
1
Self-service technologies
1
Service Failure
1
Service Recovery
1
Service dominant logic
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Tronvoll, Bård
Mattila, Anna S.
13
Roschk, Holger
13
Grégoire, Yany
12
Gelbrich, Katja
11
Van Vaerenbergh, Yves
9
Jang, Soocheong
8
Guchait, Priyanko
7
Stauss, Bernd
7
Svensson, Göran
7
Vázquez Casielles, Rodolfo
7
Seidel, Wolfgang
6
Balaji, M. S.
5
Chebat, Jean-Charles
5
Day, Ralph L.
5
Harun, Ahasan
5
Hsu, Cathy H. C.
5
Larivière, Bart
5
Lee, Tzong-ru
5
MacQuilken, Lisa
5
Shin, Hyunju
5
Sreejesh, S.
5
Tripp, Thomas M.
5
Weber, Karin
5
Cai, Ruiying
4
Casidy, Riza
4
Edvardsson, Bo
4
Grewal, Dhruv
4
Gruber, Thorsten
4
Gäthke, Jana
4
Homburg, Christian
4
Hunt, H. Keith
4
Iglesias Argu͏̈elles, Víctor
4
Kao, Yie-Fang
4
Luo, Xueming
4
Matos, Celso Augusto de
4
McColl-Kennedy, Janet R.
4
Nikbin, Davoud
4
Prybutok, Gayle
4
Prybutok, Victor R.
4
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European journal of marketing : EJM
1
Journal of business research : JBR
1
Journal of service management
1
Marketing letters : a journal of research in marketing
1
The service industries journal
1
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ECONIS (ZBW)
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1
Money for nothing : the impact of compensation on customers' bad-mouthing in service recovery encounters
Arsenovic, Jasenko
;
Edvardsson, Bo
;
Otterbring, Tobias
; …
- In:
Marketing letters : a journal of research in marketing
34
(
2023
)
1
,
pp. 69-82
Persistent link: https://www.econbiz.de/10014265992
Saved in:
2
Justice (is not the same) for all : the role of relationship activity for post-recovery outcomes
Arsenovic, Jasenko
;
De Keyser, Arne
;
Edvardsson, Bo
; …
- In:
Journal of business research : JBR
134
(
2021
),
pp. 342-351
Persistent link: https://www.econbiz.de/10012643777
Saved in:
3
Recovering service failure through resource integration
Xu, Yingzi
;
Tronvoll, Bård
;
Edvardsson, Bo
- In:
The service industries journal
34
(
2014
)
16
,
pp. 1253-1271
Persistent link: https://www.econbiz.de/10010492121
Saved in:
4
Show you care : initiating co-creation in service recovery
Xu, Yingzi
;
Marshall, Roger
;
Edvardsson, Bo
;
Tronvoll, Bård
- In:
Journal of service management
25
(
2014
)
3
,
pp. 369-387
Persistent link: https://www.econbiz.de/10010384971
Saved in:
5
A dynamic model of customer complaining behaviour from the perspective of service-dominant logic
Tronvoll, Bård
- In:
European journal of marketing : EJM
46
(
2012
)
1/2
,
pp. 284-305
Persistent link: https://www.econbiz.de/10009514971
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