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subject:"Taiwan"
~subject:"Complaint management"
~type_genre:"Fallstudie"
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Search: subject_exact:"Customer satisfaction"
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Subject
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Taiwan
Complaint management
Customer satisfaction
117
Kundenzufriedenheit
117
Beziehungsmarketing
32
Relationship marketing
32
Dienstleistungsqualität
24
Service quality
24
Deutschland
21
Germany
20
Qualitätsmanagement
14
Verbraucherzufriedenheit
13
Measurement
12
Messung
12
Quality management
12
Prozessmanagement
8
Customer service
7
Kundenservice
7
Arbeitszufriedenheit
6
Business process management
6
India
6
Indien
6
Job satisfaction
6
USA
6
United States
6
Bank
5
Erfolgsfaktor
5
Holiday behaviour
5
Hotel industry
5
Hotellerie
5
Kundenorientierung
5
Lieferantenmanagement
5
Success factor
5
Supplier relationship management
5
Urlaubsverhalten
5
Airline
4
Beschwerdemanagement
4
China
4
Consumer behaviour
4
Dienstleistungsmanagement
4
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Type of publication
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Article
9
Type of publication (narrower categories)
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Fallstudie
Article in journal
862
Aufsatz in Zeitschrift
862
Aufsatz im Buch
27
Book section
27
Hochschulschrift
19
Graue Literatur
16
Non-commercial literature
16
Thesis
13
Arbeitspapier
12
Working Paper
12
Case study
9
Konferenzschrift
6
Collection of articles of several authors
5
Sammelwerk
5
Aufsatzsammlung
3
Bibliografie enthalten
3
Bibliography included
3
Conference paper
3
Konferenzbeitrag
3
Lehrbuch
3
Textbook
3
Collection of articles written by one author
2
Conference proceedings
2
Reprint
2
Sammlung
2
Guidebook
1
Ratgeber
1
Systematic review
1
Übersichtsarbeit
1
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Language
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English
7
German
2
Author
All
Berglund, Kristin M.
1
Borth, Björn-Olaf
1
Chan, Ya-hui
1
Chang, Tsun-jin
1
Chen, Ling-hsiu
1
Chen, Lu-fang
1
Huang, Chu-hsin
1
Hung, Kuei-chung
1
Hvass, Kristian A.
1
Kuo, Tsuang
1
Kuo, Ying-feng
1
Lin, Ming-yuan
1
Lin, Shu-ping
1
Ludwig, Timothy D.
1
Torfadóttir, Embla
1
Tsai, Ming-chun
1
Töpfer, Armin
1
Veasna, Sou
1
Vries, Jomique de
1
Wu, Chihkang Kenny
1
Wu, Wann-Yih
1
Yuan, Yi-Hua Erin
1
Zondler, Jochen
1
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Published in...
All
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
3
Handbuch Kundenmanagement : Anforderungen, Prozesse, Zufriedenheit, Bindung und Wert von Kunden
2
Journal of air transport management
1
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
1
Journal of organizational behavior management
1
Tourism management : research, policies, practice
1
Source
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ECONIS (ZBW)
9
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Date (oldest first)
1
Spatially dispersed employee recovery : an airline case study
Hvass, Kristian A.
;
Torfadóttir, Embla
- In:
Journal of air transport management
34
(
2014
),
pp. 65-69
Persistent link: https://www.econbiz.de/10010244601
Saved in:
2
The impact of destination source credibility on destination satisfaction : the mediating effects of destination attachment and destination image
Veasna, Sou
;
Wu, Wann-Yih
;
Huang, Chu-hsin
- In:
Tourism management : research, policies, practice
36
(
2013
),
pp. 511-526
Persistent link: https://www.econbiz.de/10009736147
Saved in:
3
Looking for potential service quality gaps to improve customer satisfaction by using a new GA approach
Tsai, Ming-chun
;
Chen, Lu-fang
;
Chan, Ya-hui
;
Lin, Shu-ping
- In:
Total quality management & business excellence : an …
22
(
2011
)
9
,
pp. 941-956
Persistent link: https://www.econbiz.de/10009504079
Saved in:
4
Understanding e-learning service quality of a commercial bank by using Kano's model
Chen, Ling-hsiu
;
Kuo, Ying-feng
- In:
Total quality management & business excellence : an …
22
(
2011
)
1/2
,
pp. 99-116
Persistent link: https://www.econbiz.de/10008986641
Saved in:
5
Approaching error-free customer satisfaction through process change and feedback systems
Berglund, Kristin M.
;
Ludwig, Timothy D.
- In:
Journal of organizational behavior management
29
(
2009
)
1
,
pp. 19-46
Persistent link: https://www.econbiz.de/10003830389
Saved in:
6
Employees' perspective on the effectiveness of ISO 9000 certification : a Total Quality Management framework
Kuo, Tsuang
;
Chang, Tsun-jin
;
Hung, Kuei-chung
;
Lin, …
- In:
Total quality management & business excellence : an …
20
(
2009
)
11/12
,
pp. 1321-1335
Persistent link: https://www.econbiz.de/10003925349
Saved in:
7
Relationships among experiential marketing, experiential value, and customer satisfaction
Yuan, Yi-Hua Erin
;
Wu, Chihkang Kenny
- In:
Journal of hospitality & tourism research : JHTR ; the …
32
(
2008
)
3
,
pp. 387-410
Persistent link: https://www.econbiz.de/10003747993
Saved in:
8
Bausteine für eine hohe Kundenzufriedenheit bei der Gmünder Ersatzkasse (GEK)
Zondler, Jochen
- In:
Handbuch Kundenmanagement : Anforderungen, Prozesse, …
,
(pp. 501-539)
.
2008
Persistent link: https://www.econbiz.de/10003708642
Saved in:
9
Kundenzufriedenheit durch exzellentes Beschwerdemanagement bei der TUI Deutschland
Borth, Björn-Olaf
;
Vries, Jomique de
;
Töpfer, Armin
- In:
Handbuch Kundenmanagement : Anforderungen, Prozesse, …
,
(pp. 861-881)
.
2008
Persistent link: https://www.econbiz.de/10003708720
Saved in:
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