Understanding e-learning service quality of a commercial bank by using Kano's model
Ling-Hsiu Chen and Ying-Feng Kuo
| Year of publication: |
2011
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|---|---|
| Authors: | Chen, Ling-hsiu ; Kuo, Ying-feng |
| Published in: |
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence. - Abingdon, Oxfordshire : Routledge, ISSN 1478-3363, ZDB-ID 2101779-7. - Vol. 22.2011, 1/2, p. 99-116
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| Subject: | E-Learning | E-learning | Dienstleistungsqualität | Service quality | Kundenzufriedenheit | Customer satisfaction | Bank | Taiwan |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal ; Fallstudie ; Case study |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10008986641