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subject:"USA"
~accessRights:"restricted"
~person:"Baker, Melissa A."
~person:"McFadden, Kathleen L."
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Customer satisfaction
9
Kundenzufriedenheit
9
Dienstleistungsqualität
7
Service quality
7
Beziehungsmarketing
5
Relationship marketing
5
United States
5
Customer service
4
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Consumer behaviour
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Quality management
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Qualitätsmanagement
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healthcare
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organizational culture
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other customer
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promoter scores
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readmission rates
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service failure
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service recovery
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Air transport
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Baker, Melissa A.
McFadden, Kathleen L.
Gowen, Charles, III.
3
Lee, Jung Young
3
Karande, Kiran
2
Roswinanto, Widyarso
2
Tran, Trang P.
2
Van Ryzin, Gregg G.
2
Aali, Abdulrahman Yousef al-
1
Amaad, Hafiz
1
Amos, Clinton
1
Anenberg, Elliot
1
Arias-Aranda, Daniel
1
Arndt, Aaron D.
1
Backus, Matthew
1
Baekgaard, Martin
1
Baghestani, Hamid
1
Bahja, Frida
1
Banks, George C.
1
Batchelor, John H.
1
Batista, Fernando
1
Ba̧k, Monika
1
Becker, D'Arcy
1
Bedi, Akanksha
1
Blake, Tom
1
Blankson, Charles
1
Botti, Simona
1
Bouchet, Adrien
1
Brockhaus, Sebastian
1
Burnham, Thomas A.
1
Cahill, David L.
1
Cahyaningtyas, Niken Wahyu
1
Camp, Kerri M.
1
Cao, Joanne T.
1
Carlson, Les
1
Cengiz, Emre
1
Chahal, Hardeep
1
Chang, Hyo Jung
1
Cobanoglu, Cihan
1
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Quality management journal : QMJ
2
International journal of production economics
1
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
1
Journal of operations management
1
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U.S. hospital culture profiles for better performance in patient safety, patient satisfaction, Six Sigma, and lean implementation
Lee, Jung Young
;
McFadden, Kathleen L.
;
Lee, Min Kyung
; …
- In:
International journal of production economics
234
(
2021
),
pp. 1-14
Persistent link: https://www.econbiz.de/10012502820
Saved in:
2
How the employee looks and looks at you : building customer-employee rapport
Kim, Kawon Kathy
;
Baker, Melissa A.
- In:
Journal of hospitality & tourism research : JHTR ; the …
43
(
2019
)
1
,
pp. 20-40
Persistent link: https://www.econbiz.de/10011997127
Saved in:
3
An empirical study of U.S. hospital quality : readmission rates, organizational culture, patient satisfaction, and Facebook ratings
Lee, Jung Young
;
Gowen, Charles, III.
;
McFadden, Kathleen L.
- In:
Quality management journal : QMJ
25
(
2018
)
4
,
pp. 158-170
Persistent link: https://www.econbiz.de/10011976340
Saved in:
4
An empirical study of U.S. hospital quality : readmission rates, organizational culture, patient satisfaction, and Facebook ratings
Lee, Jung Young
;
Gowen, Charles, III.
;
McFadden, Kathleen L.
- In:
Quality management journal : QMJ
25
(
2018
)
4
,
pp. 158-170
Persistent link: https://www.econbiz.de/10012309501
Saved in:
5
Linking business strategy to service failures and financial performance : empirical evidence from the U.S. domestic airline industry
Mellat-Parasat, Mahour
;
Golmohammadi, Davood
;
McFadden, …
- In:
Journal of operations management
38
(
2015
),
pp. 14-24
Persistent link: https://www.econbiz.de/10011416927
Saved in:
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