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subject:"USA"
~isPartOf:"Europäische Hochschulschriften / 5"
~isPartOf:"Journal of marketing theory and practice"
~subject:"Kundenzufriedenheit"
~subject:"Verbraucherzufriedenheit"
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Search: subject_exact:"Customer satisfaction"
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USA
Kundenzufriedenheit
Verbraucherzufriedenheit
Customer satisfaction
22
Consumer behaviour
8
Konsumentenverhalten
8
Beziehungsmarketing
7
Relationship marketing
7
Deutschland
6
United States
6
Dienstleistungsqualität
5
Service quality
5
Theorie
5
Theory
5
Dienstleistung
4
Germany
4
Messung
4
Qualitätsmanagement
4
Controlling
3
Erfolgsfaktor
3
Kundenmanagement
3
Lieferantenmanagement
3
Qualität
3
Services
3
Structural equation model
3
Strukturgleichungsmodell
3
Supplier relationship management
3
Unternehmen
3
Anlagengeschäft
2
Baumarkt
2
Brand image
2
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2
Dienstleistungsbetrieb
2
Einzelhandel
2
Franchisenehmer
2
Franchising
2
Kaufentscheidung
2
Kundenbindung
2
LISREL
2
Management control
2
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9
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Barnes, Donald C.
2
Bezold, Thomas
2
Seidel, Markus B.
2
Voggenreiter, Dietmar
2
Amos, Clinton
1
Anderson, Rolph E.
1
Arndt, Aaron D.
1
Baker, Thomas L.
1
Bednarz Beauchamp, Michelle
1
Beeskow, Werner
1
Bowden, Jana
1
Bradford, Kevin D.
1
Brockhaus, Sebastian
1
Burnham, Thomas A.
1
Carrillat, François A.
1
Crant, J. Michael
1
Dugar, Kranti
1
Fawcett, Amydee M.
1
Fawcett, Stanley E.
1
Gillison, Stephanie T.
1
Gupta, Seema
1
Heiser, Robert S.
1
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1
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1
Izzal Asnira Zolkepli
1
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1
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1
Karande, Kiran
1
Kitchen, Philip J.
1
Knemeyer, A. Michael
1
Lacey, Russell
1
Leary, R. Bret
1
Maity, Moutusy
1
McQuitty, Shaun
1
Meyer, Tracy
1
Mulki, Jay P.
1
Münter, Silke
1
Phillips, Joan M.
1
Ponder, Nicole
1
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Europäische Hochschulschriften / 5
Journal of marketing theory and practice
Journal of retailing and consumer services
419
International journal of hospitality management
355
Journal of business research : JBR
289
The journal of services marketing
191
The service industries journal
171
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
170
Tourism management : research, policies, practice
167
Journal of travel and tourism marketing
162
Journal of hospitality marketing & management
153
International journal of contemporary hospitality management
140
Cogent business & management
100
Services marketing quarterly
99
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
94
Journal of service research : JSR
88
Journal of air transport management
87
Asia Pacific journal of marketing and logistics
85
Service business
85
The TQM journal : the international review of organizational improvement
82
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
81
Tourism management perspectives : TMP
81
Psychology & marketing
78
International journal of productivity and quality management : IJPQM
72
Journal of the Academy of Marketing Science
72
Industrial marketing management : the international journal for industrial and high-tech firms
69
Journal of service management
69
The international journal of bank marketing : IJBM
66
SpringerLink / Bücher
64
Total quality management & business excellence
64
International journal of quality and service sciences
63
International journal of services and operations management
63
Journal of strategic marketing
63
Tourism analysis : an interdisciplinary tourism & hospitality journal
61
European journal of marketing : EJM
59
Journal of Asian finance, economics and business : JAFEB
59
Managing service quality : MSQ ; an international journal
57
International journal of quality & reliability management
56
International journal of services, economics and management
52
Journal of marketing
52
Journal of retailing
52
Kundenzufriedenheit : Konzepte - Methoden - Erfahrungen
50
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ECONIS (ZBW)
27
USB Cologne (EcoSocSci)
3
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1
Satisfaction while shopping for another person : how others' product evaluations influence shopper satisfaction
Gillison, Stephanie T.
;
Reynolds, Kristy E.
- In:
Journal of marketing theory and practice
26
(
2018
)
3
,
pp. 211-229
Persistent link: https://www.econbiz.de/10011912856
Saved in:
2
Word of mouth opportunity : why recommendation likelihood overestimates positive word of mouth
Burnham, Thomas A.
;
Leary, R. Bret
- In:
Journal of marketing theory and practice
26
(
2018
)
4
,
pp. 368-389
Persistent link: https://www.econbiz.de/10011951456
Saved in:
3
Uncovering psychological gratifications affecting social media utilization : a multiblock hierarchical analysis
Izzal Asnira Zolkepli
;
Kamarulzaman, Yusniza
;
Kitchen, …
- In:
Journal of marketing theory and practice
26
(
2018
)
4
,
pp. 412-430
Persistent link: https://www.econbiz.de/10011951500
Saved in:
4
Please clap! : how customer service quality perception affects the authenticity of sustainability initiatives
Brockhaus, Sebastian
;
Amos, Clinton
;
Fawcett, Amydee M.
; …
- In:
Journal of marketing theory and practice
25
(
2017
)
4
,
pp. 396-420
Persistent link: https://www.econbiz.de/10011771059
Saved in:
5
Tipping the purchase with external cues : influencing the behaviors of ambivalent consumers with contextual primes
Yang, Lifeng
;
Unnava, Hanumantha Rao
- In:
Journal of marketing theory and practice
24
(
2016
)
4
,
pp. 442-461
Persistent link: https://www.econbiz.de/10011600570
Saved in:
6
Mediating effect of loyalty program membership on the relationship between advertising effectiveness and brand loyalty
Maity, Moutusy
;
Gupta, Seema
- In:
Journal of marketing theory and practice
24
(
2016
)
4
,
pp. 462-481
Persistent link: https://www.econbiz.de/10011600577
Saved in:
7
How angry customer complaints influence salesperson commitment to service quality
Tao, Kungpo
;
Karande, Kiran
;
Arndt, Aaron D.
- In:
Journal of marketing theory and practice
24
(
2016
)
3
,
pp. 265-282
Persistent link: https://www.econbiz.de/10011532821
Saved in:
8
Customer satisfaction with commercial airlines : the role of perceived safety and purpose of travel
Ringle, Christian M.
;
Sarstedt, Marko
;
Zimmermann, Lorenz
- In:
Journal of marketing theory and practice
19
(
2011
)
2
,
pp. 459-472
Persistent link: https://www.econbiz.de/10009383548
Saved in:
9
Investigating the key routes to customer delight
Barnes, Donald C.
;
Ponder, Nicole
;
Dugar, Kranti
- In:
Journal of marketing theory and practice
19
(
2011
)
4
,
pp. 359-375
Persistent link: https://www.econbiz.de/10009383578
Saved in:
10
Customer satisfaction and loyalty in e-markets : a PLS path modeling approach
Anderson, Rolph E.
;
Swaminathan, Srinivasan
- In:
Journal of marketing theory and practice
19
(
2011
)
2
,
pp. 221-234
Persistent link: https://www.econbiz.de/10008989389
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