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subject:"USA"
~isPartOf:"International journal of business information systems : IJBIS"
~subject:"Customer satisfaction"
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Search: subject_exact:"Qualität von Dienstleistungen"
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USA
Customer satisfaction
Dienstleistungsqualität
48
Service quality
48
Kundenzufriedenheit
24
Consumer behaviour
18
Konsumentenverhalten
18
service quality
14
Quality management
13
Qualitätsmanagement
13
Website
12
India
10
Indien
10
E-commerce
8
Electronic Commerce
8
Online retailing
8
Online-Handel
8
Beziehungsmarketing
7
Electronic Banking
7
Electronic banking
7
Relationship marketing
7
information quality
7
system quality
7
Information system
6
Informationssystem
6
customer satisfaction
6
perceived ease of use
6
perceived usefulness
6
AHP approach
5
AHP-Verfahren
5
Cloud Computing
5
Cloud computing
5
Innovation adoption
5
Innovationsakzeptanz
5
Structural equation model
5
Strukturgleichungsmodell
5
cloud computing
5
Bank
4
Betriebliches Informationssystem
4
Business intelligence system
4
E-Government
4
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10
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Article
24
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24
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24
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English
24
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Abdel-Razek, Refaat H.
1
Abedi, Helya
1
Aggarwal, Himanshu
1
Agrawal, Amit Kumar
1
Agrawal, Arjun
1
Agrawal, Vivek
1
Al Diabat, Mofleh
1
Al-Debei, Mutaz M.
1
Al-Lozi, Enas
1
Alawneh, Ali
1
Apornak, Arash
1
Bartholomew, Darrel E.
1
Bhatt, Kedar
1
Bhoyar, Pravin Kumar
1
Binh Giang Nguyen
1
Bunker, Matthew P.
1
Deepika
1
Divekar, Rajiv
1
Dominic, P. D. D.
1
Ghanim, Haitham G.
1
Girija, Smitha
1
Gupta, Minakshi
1
Gupta, Priyanka
1
Ha Nguyen Thi Thu
1
Hazura Mohamed
1
Jalal, Dima
1
Joseph, Dennis
1
Kamble, Aakash Ashok
1
Keramati, Abbas
1
Khalil, Omar
1
Kim Nee Goh
1
Kumar, R. Rajendra
1
Kumar, Vikas
1
Madan, Sushila
1
Madhuri, K. Lakshmi
1
Mokashi, Uma Mohan
1
Nagendra, Asha
1
Nur Fazidah Elias
1
Ogunmola, Gabriel
1
Otrodi, Farnoush
1
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Published in...
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International journal of business information systems : IJBIS
International journal of hospitality management
227
Journal of retailing and consumer services
223
Journal of business research : JBR
142
The journal of services marketing
137
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
130
Working paper / National Bureau of Economic Research, Inc.
111
The service industries journal
104
Journal of hospitality marketing & management
101
International journal of contemporary hospitality management
92
Journal of travel and tourism marketing
85
Services marketing quarterly
79
Journal of air transport management
73
Service business
63
The TQM journal : the international review of organizational improvement
62
Tourism management : research, policies, practice
62
International journal of quality and service sciences
58
International journal of services and operations management
57
Journal of service research : JSR
55
Cogent business & management
53
International journal of quality & reliability management
50
Total quality management & business excellence
50
International journal of productivity and quality management : IJPQM
49
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
49
Journal of service management
47
Quality management journal : QMJ
47
Asia Pacific journal of marketing and logistics
45
International journal of services, economics and management
45
Managing service quality : MSQ ; an international journal
44
Health care management review : HCM review
38
The international journal of bank marketing : IJBM
38
Journal of Asian finance, economics and business : JAFEB
34
International journal of services and operations management : IJSOM
29
Journal of the Academy of Marketing Science
28
Health marketing quarterly
26
International journal of electronic marketing and retailing : IJEMR
26
Journal of strategic marketing
26
Psychology & marketing
26
Journal of service theory and practice : JSTP
25
Industrial marketing management : the international journal for industrial and high-tech firms
24
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ECONIS (ZBW)
24
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1
An investigation of factors influencing student satisfaction with MOOCs in the Indian higher education system
Sharma, Devika Rani
;
Girija, Smitha
- In:
International journal of business information systems : …
43
(
2023
)
4
,
pp. 443-464
Persistent link: https://www.econbiz.de/10014336866
Saved in:
2
Study of e-services quality and customer loyalty : a moderated mediation model of perceived switching cost and e-satisfaction
Deepika
;
Singh, Shashank Vikram Pratap
;
Sumanjeet Singh
; …
- In:
International journal of business information systems : …
43
(
2023
)
4
,
pp. 528-541
Persistent link: https://www.econbiz.de/10014336896
Saved in:
3
Determining criteria for evaluating the quality of Vietnamese hotel through guest's online reviews
Ha Nguyen Thi Thu
;
Vinh Ho Ngoc
;
Tuan Tran Minh
;
Binh …
- In:
International journal of business information systems : …
44
(
2023
)
2
,
pp. 249-267
Persistent link: https://www.econbiz.de/10014437130
Saved in:
4
E-commerce research models : a systematic review and identification of the determinants to success
Ogunmola, Gabriel
;
Kumar, Vikas
- In:
International journal of business information systems : …
43
(
2023
)
1
,
pp. 87-106
Persistent link: https://www.econbiz.de/10014307420
Saved in:
5
E-government in the perspective of college students : lessons in user satisfaction
Setiawanta, Yulita
- In:
International journal of business information systems : …
41
(
2022
)
2
,
pp. 139-156
Persistent link: https://www.econbiz.de/10013460292
Saved in:
6
A multidimensional measure of system quality : an empirical study in context of mobile banking apps in India
Gupta, Minakshi
;
Bhatt, Kedar
- In:
International journal of business information systems : …
38
(
2021
)
1
,
pp. 1-16
Persistent link: https://www.econbiz.de/10012695115
Saved in:
7
Examining the influence of antecedents of continuous intention to use an informational app : the role of perceived usefulness and perceived ease of use
Gupta, Priyanka
;
Prashar, Sanjeev
;
Vijay, T. Sai
; …
- In:
International journal of business information systems : …
36
(
2021
)
2
,
pp. 270-287
Persistent link: https://www.econbiz.de/10012506885
Saved in:
8
Relationship between customer loyalty and service failure, service recovery and switching costs in online retailing
Kamble, Aakash Ashok
;
Walvekar, Shubhangi
- In:
International journal of business information systems : …
32
(
2019
)
1
,
pp. 56-72
Persistent link: https://www.econbiz.de/10012154594
Saved in:
9
The opinion of post graduate students on effect of interrelationship among the perceptual components with reference to online shopping
Kumar, R. Rajendra
- In:
International journal of business information systems : …
32
(
2019
)
4
,
pp. 438-459
Persistent link: https://www.econbiz.de/10012159043
Saved in:
10
Exploring e-service quality and its relation with customer satisfaction in the banking sector : an Indian experience
Agrawal, Vivek
;
Seth, Nitin
;
Seth, Dinesh
;
Tripathi, Vikas
- In:
International journal of business information systems : …
32
(
2019
)
4
,
pp. 489-506
Persistent link: https://www.econbiz.de/10012159053
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