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subject:"USA"
~isPartOf:"International journal of hospitality management"
~subject:"Financial audit"
~subject:"Hospital"
~subject:"Product quality"
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Search: subject_exact:"Qualität von Dienstleistungen"
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USA
Financial audit
Hospital
Product quality
Dienstleistungsqualität
402
Service quality
402
Customer satisfaction
212
Kundenzufriedenheit
212
Consumer behaviour
193
Konsumentenverhalten
193
Hotel industry
129
Hotellerie
129
Beziehungsmarketing
116
Relationship marketing
116
Gastronomie
105
Restaurant industry
105
Customer service
55
Kundenservice
55
Krankenhaus
54
Emotion
51
Beschwerdemanagement
44
Complaint management
44
Gastgewerbe
42
Hospitality industry
42
Arbeitsverhalten
32
Arbeitszufriedenheit
32
Job satisfaction
32
Work behaviour
32
Satisfaction
30
Tourism employees
29
Tourismusberufe
29
United States
25
Hospitality
23
Viral marketing
22
Virales Marketing
22
Robot
21
Roboter
21
Dienstleistungssektor
20
Service industry
20
Produktqualität
19
Quality management
19
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97
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97
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English
98
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Han, Heesup
7
Jang, Soocheong
5
Pizam, Abraham
3
Alrawadieh, Zaid
2
Altinay, Levent
2
Arici, Hasan Evrim
2
Busser, James A.
2
Clergue, Valentina
2
Etemad-Sajadi, Reza
2
Guchait, Priyanko
2
Ha, Jooyeon
2
Heo, Cindy Yoonjoung
2
Hyun, Sunghyup Sean
2
Kim, Wansoo
2
Lee, Seul Ki
2
Mattila, Anna S.
2
Miao, Li
2
Paşamehmetoğlu, Ayşın
2
Shulga, Lenna V.
2
Tulucu, Fadime
2
Wang, Xingyu
2
Wen, Xueqi
2
Yang, Wan
2
Aattila, Anna S.
1
Adler, Howard
1
Adol, Gogo Fredrick Collins
1
Ai, Jin
1
Al-Abdin, Ahmed
1
Almanza, Barbara
1
Ariffin, Ahmad Azmi M.
1
Ariza-Montes, Antonio
1
Avloniti, A.
1
Barber, Nelson
1
Ba̧k, Monika
1
Becker, Cherylynn
1
Beldona, Srikanth
1
Bento, Graziela dos Santos
1
Bernard, Shaniel
1
Bilgihan, Anil
1
Bizjak, Boštjan
1
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International journal of hospitality management
Auditing : a journal of practice & theory
168
Working paper / National Bureau of Economic Research, Inc.
122
The accounting review : a publication of the American Accounting Association
91
Health care management review : HCM review
86
Managerial auditing journal
66
International journal of auditing : IJA
61
Accounting horizons : a quarterly publication of the American Accounting Association
54
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
53
NBER working paper series
52
Quality management journal : QMJ
49
Journal of health economics
45
NBER Working Paper
42
Journal of accounting and public policy
40
Journal of health organization and management
37
The TQM journal : the international review of organizational improvement
37
Advances in accounting : a research annual
34
International journal of contemporary hospitality management
34
International journal of productivity and quality management : IJPQM
34
Journal of business research : JBR
33
Cogent business & management
32
Total quality management & business excellence
31
Journal of hospitality marketing & management
29
Journal of retailing and consumer services
29
Accounting, organizations and society : an international journal devoted to the behavioural, organizational and social aspects of accounting
28
The service industries journal
28
Contemporary accounting research : a journal of the Canadian Academic Accounting Association
27
International journal of quality & reliability management
27
Management science : journal of the Institute for Operations Research and the Management Sciences
27
Health marketing quarterly
26
International journal of production research
25
The European accounting review
24
Health economics
23
Asian review of accounting
22
Discussion paper / Centre for Economic Policy Research
21
International journal of quality and service sciences
21
Journal of international accounting auditing & taxation
21
Discussion paper series / IZA
20
International journal of health care finance and economics
20
Journal of accounting & economics
20
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ECONIS (ZBW)
98
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98
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1
Evaluating impacts of the physical servicescape on satisfaction in cancer care waiting experiences
Lugosi, Peter
;
O'Brien, Colette
;
Olya, Hossein
;
Pink, …
- In:
International journal of hospitality management
112
(
2023
),
pp. 1-7
Persistent link: https://www.econbiz.de/10014334444
Saved in:
2
Measuring patient experience in healthcare
Godovykh, Maksim
;
Pizam, Abraham
- In:
International journal of hospitality management
112
(
2023
),
pp. 1-4
Persistent link: https://www.econbiz.de/10014334448
Saved in:
3
Promising European research results to improve hospitality in healthcare by eHealth
Zsarnoczky-Dulhazi, Fanny
;
Zsarnoczky, Martin
;
Kopper, Bence
- In:
International journal of hospitality management
112
(
2023
),
pp. 1-5
Persistent link: https://www.econbiz.de/10014334467
Saved in:
4
Toward hospitable healthcare
Yesawich, Peter C.
;
Shoemaker, Stowe
- In:
International journal of hospitality management
112
(
2023
),
pp. 1-15
Persistent link: https://www.econbiz.de/10014334483
Saved in:
5
Hospitality to healthcare : patient experience academy, a successful alliance between the ChristianaCare Health System and the University of Delaware
Poorani, Ali A.
;
Fried Kline, Sheryl
;
DeMicco, Frederick J.
- In:
International journal of hospitality management
112
(
2023
),
pp. 1-7
Persistent link: https://www.econbiz.de/10014334758
Saved in:
6
The contribution of hospitality services to person-centred care : a study of the palliative care service ecosystem
Hunter-Jones, Philippa
;
Sudbury-Riley, Lynn
;
Al-Abdin, Ahmed
- In:
International journal of hospitality management
112
(
2023
),
pp. 1-9
Persistent link: https://www.econbiz.de/10014334759
Saved in:
7
Reprint of: The effect of hospitableness on positive emotions, experience, and well-being of hospital patients
Altinay, Levent
;
Alrawadieh, Zaid
;
Tulucu, Fadime
; …
- In:
International journal of hospitality management
112
(
2023
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014334761
Saved in:
8
Interactive voice response systems : the double-edged sword of AI and the culture of hospitality in healthcare
Hacikara, Ahmet
- In:
International journal of hospitality management
112
(
2023
),
pp. 1-2
Persistent link: https://www.econbiz.de/10014334771
Saved in:
9
Reprint of: Instilling the core tenets of hospitality in healthcare services : the role of service assurance and social presence
Etemad-Sajadi, Reza
;
Heo, Cindy Yoonjoung
;
Clergue, …
- In:
International journal of hospitality management
112
(
2023
),
pp. 1-6
Persistent link: https://www.econbiz.de/10014334776
Saved in:
10
Special issue: Hospitality in healthcare
Pizam, Abraham
(
ed.
)
-
2023
Persistent link: https://www.econbiz.de/10014336554
Saved in:
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