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subject:"USA"
~isPartOf:"Journal of air transport management"
~subject:"Hochschule"
~type:"article"
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Search: subject_exact:"Qualität von Dienstleistungen"
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USA
Hochschule
Dienstleistungsqualität
135
Service quality
135
Airline
73
Fluggesellschaft
73
Customer satisfaction
65
Kundenzufriedenheit
65
Air passenger transport
37
Passagierluftverkehr
37
Air transport
36
Luftverkehr
36
Airport
29
Flughafen
29
Consumer behaviour
27
Konsumentenverhalten
27
Beziehungsmarketing
21
Relationship marketing
21
Taiwan
20
Low-cost strategy
15
Niedrigpreisstrategie
15
Multi-criteria analysis
14
Multikriterielle Entscheidungsanalyse
14
Quality management
14
Qualitätsmanagement
14
Airport service quality
10
Customer service
10
Kundenservice
10
United States
10
Beschwerdemanagement
9
China
9
Complaint management
9
AHP approach
8
AHP-Verfahren
8
Fuzzy sets
8
Fuzzy-Set-Theorie
8
Preismanagement
7
Pricing strategy
7
Airline service quality
6
Airlines
6
Behavioral intention
6
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10
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10
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Adikariwattage, V.
1
Baker, Douglas
1
Barros, Alexandre G. de
1
Basfirinci, Cigdem
1
Goswami, Arkopal K.
1
Grubesic, Tony H.
1
Hoel, Lester A.
1
Kim, Yu-kyoung
1
Korfiatis, Nikolaos
1
Lee, Chieh-lung
1
Lee, Hyung-ryong
1
Matisziw, Timothy C.
1
Miller, John S.
1
Mitra, Amitava
1
Ren, Junqiushi
1
Rhoades, Dawna L.
1
Ruwanpura, Janaka
1
Santana, Isabel
1
Stamolampros, Panagiotis
1
Waguespack, Blaise
1
Wirasinghe, Chan
1
Wong, Dan
1
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Journal of air transport management
Health care management review : HCM review
27
International journal of hospitality management
26
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
26
Journal of marketing for higher education
23
Economics of education review
20
Quality management journal : QMJ
20
Services marketing quarterly
17
Auditing : a journal of practice & theory
14
Inquiry : a journal of health care organization, provision and financing
14
International journal of health care finance and economics
14
Journal of retailing and consumer services
14
The TQM journal : the international review of organizational improvement
14
International journal of quality and service sciences
12
Journal of human resources : JHR
12
The journal of services marketing
12
The review of economics and statistics
12
Contemporary accounting research : a journal of the Canadian Academic Accounting Association
11
International review on public and non-profit marketing
11
Journal of health economics
11
Health affairs : at the intersection of health, health care, and policy
10
Journal of business research : JBR
10
Journal of policy analysis and management : the journal of the Association for Public Policy Analysis and Management
10
Managing service quality : MSQ ; an international journal
10
The American economic review
10
American economic journal : a journal of the American Economic Association
9
The Milbank quarterly
9
Health care financing review
8
Journal of accounting and public policy
8
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
8
The service industries journal
8
Academy of Management journal : AMJ
7
Brookings papers on education policy
7
Contemporary economic policy : a journal of Western Economic Association International
7
Economic inquiry : journal of the Western Economic Association International
7
Education economics
7
International journal of productivity and quality management : IJPQM
7
Journal of labor economics
7
Journal of service research : JSR
7
The journal of economic perspectives : EP ; a journal of the American Economic Association
7
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1
Financial conditions and incumbent quality responses to entry : evidence from airlines' on-time performance
Ren, Junqiushi
- In:
Journal of air transport management
107
(
2023
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014322941
Saved in:
2
Airline service quality and economic factors : an ARDL approach on US airlines
Stamolampros, Panagiotis
;
Korfiatis, Nikolaos
- In:
Journal of air transport management
77
(
2019
),
pp. 24-31
Persistent link: https://www.econbiz.de/10012112616
Saved in:
3
A cross cultural investigation of airlines service quality throgh integration of Servqual and the Kano model
Basfirinci, Cigdem
;
Mitra, Amitava
- In:
Journal of air transport management
42
(
2015
),
pp. 239-248
Persistent link: https://www.econbiz.de/10010482001
Saved in:
4
Improving US airport taxicab services through governance arrangements
Wong, Dan
;
Baker, Douglas
- In:
Journal of air transport management
40
(
2014
),
pp. 126-131
Persistent link: https://www.econbiz.de/10010411988
Saved in:
5
An analysis of essential air service structure and performance
Matisziw, Timothy C.
;
Lee, Chieh-lung
;
Grubesic, Tony H.
- In:
Journal of air transport management
18
(
2012
)
1
,
pp. 5-11
Persistent link: https://www.econbiz.de/10009701835
Saved in:
6
Airport classification criteria based on passenger characteristics and terminal size
Adikariwattage, V.
;
Barros, Alexandre G. de
; …
- In:
Journal of air transport management
24
(
2012
),
pp. 36-41
Persistent link: https://www.econbiz.de/10009702363
Saved in:
7
Offsite passenger service facilities : a viable option for airport access?
Goswami, Arkopal K.
;
Miller, John S.
;
Hoel, Lester A.
- In:
Journal of air transport management
17
(
2011
)
5
,
pp. 263-270
Persistent link: https://www.econbiz.de/10009408980
Saved in:
8
Do Public Service Obligations hamper the cost competitiveness of regional airlines?
Santana, Isabel
- In:
Journal of air transport management
15
(
2009
)
6
,
pp. 344-349
Persistent link: https://www.econbiz.de/10003989134
Saved in:
9
Passenger complaints under irregualr airline conditions : cross-culture study
Kim, Yu-kyoung
;
Lee, Hyung-ryong
- In:
Journal of air transport management
15
(
2009
)
6
,
pp. 350-353
Persistent link: https://www.econbiz.de/10003989135
Saved in:
10
Judging a book by it's cover : the relationship between service and safety quality in US national and regional airlines
Rhoades, Dawna L.
;
Waguespack, Blaise
- In:
Journal of air transport management
6
(
2000
)
2
,
pp. 87-94
Persistent link: https://www.econbiz.de/10001465172
Saved in:
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