A cross cultural investigation of airlines service quality throgh integration of Servqual and the Kano model
Cigdem Basfirinci; Amitava Mitra
| Year of publication: |
2015
|
|---|---|
| Authors: | Basfirinci, Cigdem ; Mitra, Amitava |
| Published in: |
Journal of air transport management. - Amsterdam [u.a.] : Elsevier, ISSN 0969-6997, ZDB-ID 1208154-1. - Vol. 42.2015, p. 239-248
|
| Subject: | Service quality | Airlines | Servqual | Kano | Turkey | USA | Dienstleistungsqualität | Türkei | Fluggesellschaft | Airline | Kundenzufriedenheit | Customer satisfaction | Messung | Measurement | United States | Qualitätsmanagement | Quality management |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10010482001