Using TRIZ to enhance passengers' perceptions of an airline's image through service quality and safety
Thongchai Jeeradist, Natcha Thawesaengskulthai, Thanawan Sangsuwan
| Year of publication: |
June 2016
|
|---|---|
| Authors: | Thongchai Jeeradist ; Natcha Thawesaengskulthai ; Thanawan Sangsuwan |
| Published in: |
Journal of air transport management. - Amsterdam [u.a.] : Elsevier, ISSN 0969-6997, ZDB-ID 1208154-1. - Vol. 53.2016, p. 131-139
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| Subject: | Airline image | Airline services | Airline safety | Service quality measurement (SQM) | SERVQUAL | The Kano model | TRIZ | Dienstleistungsqualität | Service quality | Fluggesellschaft | Airline | Kundenzufriedenheit | Customer satisfaction | Luftverkehrssicherheit | Aviation safety | Messung | Measurement | Luftverkehr | Air transport | Passagierluftverkehr | Air passenger transport | Qualitätsmanagement | Quality management | Kundenservice | Customer service |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1016/j.jairtraman.2016.02.011 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011546142