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subject:"USA"
~isPartOf:"Journal of marketing management : MM"
~isPartOf:"The journal of services marketing"
~isPartOf:"The service industries journal"
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USA
Customer satisfaction
401
Kundenzufriedenheit
401
Dienstleistungsqualität
237
Service quality
237
Beziehungsmarketing
181
Relationship marketing
181
Consumer behaviour
156
Konsumentenverhalten
156
Customer service
61
Kundenservice
61
Beschwerdemanagement
44
Complaint management
44
Dienstleistungssektor
43
Service industry
43
Emotion
35
Services
27
Satisfaction
26
Arbeitszufriedenheit
25
Dienstleistung
25
Job satisfaction
25
Einzelhandel
24
Retail trade
24
Customer integration
21
Kundenintegration
21
Online retailing
21
Online-Handel
21
Taiwan
21
customer satisfaction
21
Customer experience
20
United States
20
Viral marketing
20
Virales Marketing
20
Structural equation model
19
Strukturgleichungsmodell
19
Quality management
18
Qualitätsmanagement
18
Measurement
17
Messung
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Confidence
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English
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Alexandrov, Aliosha
1
Anaza, Nwamaka A.
1
Baker, Julie
1
Bedi, Akanksha
1
Birch, Nancy J.
1
Blocker, Christopher P.
1
Brooks, John R.
1
Canter, Deborah D.
1
Chelminski, Piotr
1
Cheng, I-shin
1
Chih, Wen-hai
1
Coulter, Robin A.
1
Evans, Kenneth R.
1
Gruber, Thorsten
1
Guchait, Priyanko
1
Hsu, Li-chun
1
Kim, Jung-hwan
1
Kim, Wansoo
1
Kuo, Chun-min
1
Leisen Pollack, Birgit
1
Madupu, Vivek
1
Malhotra, Neeru
1
Marshall, Roger
1
Mattila, Anna S.
1
Megehee, Carol M.
1
Mukherjee, Avinandan
1
Murray, Lynn M.
1
Na, Woonbong
1
Namasivayam, Karthik
1
Naumann, Earl
1
Oajkey, James L.
1
Ok, Chihyung
1
Pinto, Mary Beth
1
Ranganathan, Sampath Kumar
1
Reday, Peter Alan
1
Runyan, Rodney
1
Schat, Aaron C. H.
1
Sen, Sandipan
1
Sharma, Piyush
1
Spake, Deborah F.
1
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Journal of marketing management : MM
The journal of services marketing
The service industries journal
International journal of hospitality management
25
Services marketing quarterly
12
Journal of retailing and consumer services
11
Journal of business research : JBR
10
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
10
Journal of service research : JSR
9
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
9
International journal of contemporary hospitality management
8
Psychology & marketing
8
Industrial marketing management : the international journal for industrial and high-tech firms
7
Journal of consumer research : JCR ; an interdisciplinary bimonthly
7
Managing service quality : MSQ ; an international journal
7
Journal of marketing theory and practice
6
Journal of the Academy of Marketing Science
6
Journal of vacation marketing : an international journal
6
Health care management review : HCM review
5
Journal of air transport management
5
Journal of fashion marketing and management
5
Journal of travel and tourism marketing
5
Harvard business review : HBR
4
International journal of retail & distribution management
4
Journal of consumer behaviour : an international research review
4
Journal of hospitality marketing & management
4
Journal of marketing
4
Journal of marketing research : JMR
4
Journal of marketing theory and practice : JMTP
4
Quality management journal : QMJ
4
Handbuch Kundenmanagement : Anforderungen, Prozesse, Zufriedenheit, Bindung und Wert von Kunden
3
International journal of business environment : IJBE
3
International journal of consumer studies
3
International public management journal
3
Marketing science : the marketing journal of the Institute for Operations Research and the Management Sciences
3
Service business
3
The international review of retail, distribution and consumer research
3
The journal of personal selling & sales management : JPSSM
3
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
3
Working paper / National Bureau of Economic Research, Inc.
3
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ECONIS (ZBW)
20
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1
Employee revenge against uncivil customers
Bedi, Akanksha
;
Schat, Aaron C. H.
- In:
The journal of services marketing
31
(
2017
)
6
,
pp. 636-649
Persistent link: https://www.econbiz.de/10011801639
Saved in:
2
Encounter-based antecedents of e-customer citizenship behaviors
Anaza, Nwamaka A.
;
Zhao, Jing
- In:
The journal of services marketing
27
(
2013
)
2
,
pp. 130-140
Persistent link: https://www.econbiz.de/10009747186
Saved in:
3
Nomological validity of the Net Promoter Index question
Leisen Pollack, Birgit
;
Alexandrov, Aliosha
- In:
The journal of services marketing
27
(
2013
)
2
,
pp. 118-129
Persistent link: https://www.econbiz.de/10009747187
Saved in:
4
Store managers, profitability and satisfaction in multi-unit enterprises
Murray, Lynn M.
;
Evans, Kenneth R.
- In:
The journal of services marketing
27
(
2013
)
3
,
pp. 207-222
Persistent link: https://www.econbiz.de/10009761811
Saved in:
5
Affective and cognitive antecedents of customer loyalty towards e-mail service providers
Ranganathan, Sampath Kumar
;
Madupu, Vivek
;
Sen, Sandipan
; …
- In:
The journal of services marketing
27
(
2013
)
3
,
pp. 195-206
Persistent link: https://www.econbiz.de/10009761814
Saved in:
6
Value-driven customer share of visits
Kim, Wansoo
;
Ok, Chihyung
;
Canter, Deborah D.
- In:
The service industries journal
32
(
2012
)
1/2
,
pp. 37-58
Persistent link: https://www.econbiz.de/10009427715
Saved in:
7
The mall as bazaar : how kiosks influence consumer shopping behaviour
Runyan, Rodney
;
Kim, Jung-hwan
;
Baker, Julie
- In:
Journal of marketing management : MM
28
(
2012
)
1/2
,
pp. 85-102
Persistent link: https://www.econbiz.de/10009489009
Saved in:
8
From disconfirmation to switching : an empirical investigation of switching intentions after service failure and recovery
Chih, Wen-hai
;
Wang, Kai-yu
;
Hsu, Li-chun
;
Cheng, I-shin
- In:
The service industries journal
32
(
2012
)
8
,
pp. 1305-1321
Persistent link: https://www.econbiz.de/10009553148
Saved in:
9
Customer creation of service products : role of frustration in customer evaluations
Guchait, Priyanko
;
Namasivayam, Karthik
- In:
The journal of services marketing
26
(
2012
)
3
,
pp. 216-224
Persistent link: https://www.econbiz.de/10009568242
Saved in:
10
The dynamics of satisfaction and loyalty after relational transgressions
Blocker, Christopher P.
- In:
The journal of services marketing
26
(
2012
)
2
,
pp. 94-101
Persistent link: https://www.econbiz.de/10009568253
Saved in:
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