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subject:"USA"
~isPartOf:"Journal of marketing management : MM"
~isPartOf:"The service industries journal"
~subject:"Einzelhandel"
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Search: subject_exact:"Customer satisfaction"
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USA
Einzelhandel
Customer satisfaction
210
Kundenzufriedenheit
210
Dienstleistungsqualität
108
Service quality
108
Beziehungsmarketing
73
Relationship marketing
73
Consumer behaviour
55
Konsumentenverhalten
55
customer satisfaction
21
Beschwerdemanagement
17
Complaint management
17
Dienstleistungssektor
16
Emotion
16
Service industry
16
Customer service
15
Kundenservice
15
Taiwan
15
service quality
15
Online retailing
14
Online-Handel
14
Structural equation model
13
Strukturgleichungsmodell
13
customer loyalty
13
Customer integration
12
Dienstleistung
12
Holiday behaviour
12
Kundenintegration
12
Measurement
12
Messung
12
Retail trade
12
Services
12
Urlaubsverhalten
12
Quality management
11
Qualitätsmanagement
11
satisfaction
11
E-commerce
10
Electronic Commerce
10
Performance measurement
10
Performance-Messung
10
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2
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Article
19
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Article in journal
19
Aufsatz in Zeitschrift
19
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English
19
Author
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Piercy, Niall
2
Schnedlitz, Peter
2
Abosag, Ibrahim
1
Archer-Brown, Chris
1
Baker, Julie
1
Blázquez-Resino, Juán José
1
Bourlakis, Michael
1
Canter, Deborah D.
1
Cheng, I-shin
1
Chih, Wen-hai
1
Dubinsky, Alan J.
1
Foster, Carley
1
Gadalla, Eman
1
Gittenberger, Ernst
1
Ha, Sejin
1
Hernandez-Calderon, Araceli
1
Hsu, Li-chun
1
Huang, W. Y.
1
Im, Hyunjoo
1
Jackson, Peter
1
Keeling, Kathy
1
Kim, Jiyoung
1
Kim, Jung-hwan
1
Kim, Wansoo
1
Kuo, Chun-min
1
Malhotra, Neeru
1
Marshall, Roger
1
Martínez-Ruiz, María Pilar
1
Min, Jihye
1
Mukherjee, Avinandan
1
Na, Woonbong
1
Oajkey, James L.
1
Ok, Chihyung
1
Pantano, Eleonora
1
Papagiannidis, Savvas
1
Pino, Giovanni
1
Pinto, Mary Beth
1
Powers, Thomas L.
1
Reday, Peter Alan
1
Resnick, Sheilagh
1
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Journal of marketing management : MM
The service industries journal
Journal of retailing and consumer services
91
Journal of business research : JBR
27
International journal of hospitality management
26
The journal of services marketing
25
The international review of retail, distribution and consumer research
19
International journal of retail & distribution management
18
International journal of retail and distribution management
15
Psychology & marketing
15
Journal of retailing
14
Services marketing quarterly
14
Journal of service research : JSR
12
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
11
Service business
11
Journal of strategic marketing
10
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
10
Managing service quality : MSQ ; an international journal
10
Industrial marketing management : the international journal for industrial and high-tech firms
9
International journal of electronic marketing and retailing : IJEMR
9
Journal of service management
9
International journal of contemporary hospitality management
8
Journal of fashion marketing and management
8
Journal of the Academy of Marketing Science
8
Journal of travel and tourism marketing
8
Journal of consumer research : JCR ; an interdisciplinary bimonthly
7
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
7
International journal of consumer studies
6
Journal of internet commerce
6
Journal of marketing theory and practice
6
Journal of vacation marketing : an international journal
6
Quality management journal : QMJ
6
Cogent business & management
5
Health care management review : HCM review
5
International journal of Indian culture and business management
5
International journal of business environment : IJBE
5
International journal of business excellence
5
Journal of air transport management
5
Journal of hospitality marketing & management
5
Journal of marketing research : JMR
5
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ECONIS (ZBW)
19
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1
Effects of retailers' service quality and legitimacy on behavioral intention : the role of emotions during COVID-19
Yang, Kiseol
;
Kim, Jiyoung
;
Min, Jihye
; …
- In:
The service industries journal
41
(
2021
)
1/2
,
pp. 84-106
Persistent link: https://www.econbiz.de/10012483665
Saved in:
2
Measuring customer pre-purchase satisfaction in a retail setting
Huang, W. Y.
;
Dubinsky, Alan J.
- In:
The service industries journal
34
(
2014
)
3
,
pp. 212-229
Persistent link: https://www.econbiz.de/10010344138
Saved in:
3
Store attributes leading customer satisfaction with unplanned purchases
Martínez-Ruiz, María Pilar
;
Blázquez-Resino, Juán José
- In:
The service industries journal
37
(
2017
)
5/6
,
pp. 277-295
Persistent link: https://www.econbiz.de/10011741094
Saved in:
4
Online service quality : content and process of analysis
Piercy, Niall
- In:
Journal of marketing management : MM
30
(
2014
)
7/8
,
pp. 747-785
Persistent link: https://www.econbiz.de/10010375796
Saved in:
5
Online service failure and propensity to suspend offline consumption
Piercy, Niall
;
Archer-Brown, Chris
- In:
The service industries journal
34
(
2014
)
8
,
pp. 659-676
Persistent link: https://www.econbiz.de/10010385543
Saved in:
6
Cognitive age and grocery-store patronage by elderly shoppers
Teller, Christoph
;
Gittenberger, Ernst
;
Schnedlitz, Peter
- In:
Journal of marketing management : MM
29
(
2013
)
3/4
,
pp. 317-337
Persistent link: https://www.econbiz.de/10009761876
Saved in:
7
Shopping behaviour and satisfaction outcomes
Jackson, Peter
;
Powers, Thomas L.
- In:
Journal of marketing management : MM
29
(
2013
)
13/14
,
pp. 1609-1630
Persistent link: https://www.econbiz.de/10010230019
Saved in:
8
Metaverse-retail service quality : a future framework for retail service quality in the 3D internet
Gadalla, Eman
;
Keeling, Kathy
;
Abosag, Ibrahim
- In:
Journal of marketing management : MM
29
(
2013
)
13/14
,
pp. 1493-1517
Persistent link: https://www.econbiz.de/10010230102
Saved in:
9
Modelling the determinants of a simulated experience in a virtual retail store and users' product purchasing intentions
Papagiannidis, Savvas
;
Pantano, Eleonora
;
See-to, Eric W. K.
- In:
Journal of marketing management : MM
29
(
2013
)
13/14
,
pp. 1462-1492
Persistent link: https://www.econbiz.de/10010230176
Saved in:
10
Service worker appearance and the retail service encounter : the influence of gender and age
Foster, Carley
;
Resnick, Sheilagh
- In:
The service industries journal
33
(
2013
)
2
,
pp. 236-247
Persistent link: https://www.econbiz.de/10009702909
Saved in:
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