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subject:"USA"
~isPartOf:"Journal of retailing and consumer services"
~isPartOf:"Managing service quality : MSQ ; an international journal"
~isPartOf:"The American economic review"
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Search: subject_exact:"Qualität von Dienstleistungen"
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USA
Dienstleistungsqualität
434
Service quality
434
Customer satisfaction
255
Kundenzufriedenheit
255
Consumer behaviour
251
Konsumentenverhalten
251
Beziehungsmarketing
201
Relationship marketing
201
Einzelhandel
71
Retail trade
71
Customer service
66
Kundenservice
66
Beschwerdemanagement
47
Complaint management
47
Online retailing
44
Online-Handel
44
United States
33
Dienstleistungssektor
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Service industry
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Quality management
31
Qualitätsmanagement
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Emotion
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Viral marketing
29
Virales Marketing
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E-commerce
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Electronic Commerce
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Satisfaction
28
Customer loyalty
23
Customer integration
20
Kundenintegration
20
Customer experience
19
Ladengestaltung
19
Service failure
19
Store design
19
Confidence
18
Mobile communications
18
Mobilkommunikation
18
Service recovery
18
Vertrauen
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Chetty, Raj
2
Deming, David J.
2
Friedman, John N
2
Ko, Yong Jae
2
Rockoff, Jonah E.
2
Andrzejewski, Susan A.
1
Babin, Barry J.
1
Baker, Thomas L.
1
Barber, Nelson
1
Basil, Debra Z.
1
Boles, James S.
1
Borges, Adilson
1
Cattani, Kevin
1
Cebul, Randall D.
1
Cutler, David M.
1
Daroczi, Zoltan
1
Evanschitzky, Heiner
1
Fini, Elham Ellie H.
1
Ford, John B.
1
Goldhaber, Daniel D.
1
Goodrich, Kendall
1
Griffin, Mitch
1
Hansen, Michael
1
Hastings, Justine S.
1
Ho, Ting Hin
1
Hotz, Vincent Joseph
1
Howell, Ryan
1
Huckman, Robert S.
1
Johnson, Lester W.
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Kane, Thomas J.
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Karande, Kiran
1
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1
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1
Kim, Tae Ho
1
Kim, Young K.
1
Kolstad, Jonathan T.
1
Kurata, Hisashi
1
Landrum, Mary Beth
1
Lee, Eun Jung
1
Lee, Hyun-joo
1
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Journal of retailing and consumer services
Managing service quality : MSQ ; an international journal
The American economic review
Working paper / National Bureau of Economic Research, Inc.
111
Health care management review : HCM review
27
International journal of hospitality management
25
Quality management journal : QMJ
17
NBER working paper series
15
Auditing : a journal of practice & theory
14
Inquiry : a journal of health care organization, provision and financing
14
International journal of health care finance and economics
14
Economics of education review
12
Contemporary accounting research : a journal of the Canadian Academic Accounting Association
11
Journal of health economics
11
Journal of human resources : JHR
11
The journal of services marketing
11
The review of economics and statistics
11
Health affairs : at the intersection of health, health care, and policy
10
Journal of air transport management
10
Journal of policy analysis and management : the journal of the Association for Public Policy Analysis and Management
10
American economic journal : a journal of the American Economic Association
9
Discussion paper series / IZA
9
Health care financing review
9
The Milbank quarterly
9
Journal of accounting and public policy
8
Journal of business research : JBR
8
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
8
Services marketing quarterly
8
Academy of Management journal : AMJ
7
Brookings papers on education policy
7
Economic inquiry : journal of the Western Economic Association International
7
Journal of service research : JSR
7
The journal of economic perspectives : EP ; a journal of the American Economic Association
7
Accounting, organizations and society : an international journal devoted to the behavioural, organizational and social aspects of accounting
6
Discussion paper / Centre for Economic Policy Research
6
Eastern economic journal
6
International journal of auditing : IJA
6
International journal of contemporary hospitality management
6
International public management journal
6
Journal of labor economics
6
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ECONIS (ZBW)
33
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1
Dissatisfaction after service failures as a realized transaction risk : customer opportunism as a function of external and internal rewards
Khantimirov, Denis
;
Karande, Kiran
;
Ford, John B.
- In:
Journal of retailing and consumer services
52
(
2020
),
pp. 1-9
Persistent link: https://www.econbiz.de/10012132180
Saved in:
2
The determinants of customers’ intention to use smart lockers for last-mile deliveries
Yuen, Kum Fai
;
Wang, Xueqin
;
Ma, Fei
;
Wong, Yiik Diew
- In:
Journal of retailing and consumer services
49
(
2019
),
pp. 316-326
Persistent link: https://www.econbiz.de/10012025991
Saved in:
3
Is the information of customer types and preferences to personal selling worth the investment in innovative technology? : a modeling approach
Kurata, Hisashi
- In:
Journal of retailing and consumer services
49
(
2019
),
pp. 371-379
Persistent link: https://www.econbiz.de/10012026012
Saved in:
4
Service failure and problems : internal marketing solutions for facing the future
Paul, Justin
;
Sahadev, Sunil
- In:
Journal of retailing and consumer services
40
(
2018
),
pp. 304-311
Persistent link: https://www.econbiz.de/10011801993
Saved in:
5
Speaking up against service unfairness : the role of negative meta-perceptions
Ho, Ting Hin
;
Tojib, Dewi
;
Khajehzadeh, Saman
- In:
Journal of retailing and consumer services
35
(
2017
),
pp. 12-19
Persistent link: https://www.econbiz.de/10011645059
Saved in:
6
Antecedents of peripheral services cross-buying behavior
Evanschitzky, Heiner
;
Malhotra, Neeru
;
Wangenheim, …
- In:
Journal of retailing and consumer services
36
(
2017
),
pp. 218-224
Persistent link: https://www.econbiz.de/10011698002
Saved in:
7
Service with a smile : does the type of smile matter?
Andrzejewski, Susan A.
;
Mooney, Emily C.
- In:
Journal of retailing and consumer services
29
(
2016
),
pp. 135-141
Persistent link: https://www.econbiz.de/10011442368
Saved in:
8
Using school choice lotteries to test measures of school effectiveness
Deming, David J.
- In:
The American economic review
104
(
2014
)
5
,
pp. 406-411
Persistent link: https://www.econbiz.de/10010390153
Saved in:
9
School choice, school quality, and postsecondary attainment
Deming, David J.
;
Hastings, Justine S.
;
Kane, Thomas J.
; …
- In:
The American economic review
104
(
2014
)
3
,
pp. 991-1013
Persistent link: https://www.econbiz.de/10010386761
Saved in:
10
Measuring the impacts of teachers, [part] I: evaluating bias in teacher value-added estimates
Chetty, Raj
;
Friedman, John N
;
Rockoff, Jonah E.
- In:
The American economic review
104
(
2014
)
9
,
pp. 2593-2632
Persistent link: https://www.econbiz.de/10010468372
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