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subject:"USA"
~isPartOf:"Journal of service theory and practice : JSTP"
~subject:"Service quality"
~subject:"Verbraucherzufriedenheit"
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USA
Service quality
Verbraucherzufriedenheit
Customer satisfaction
33
Kundenzufriedenheit
33
Dienstleistungsqualität
25
Consumer behaviour
19
Konsumentenverhalten
19
Beziehungsmarketing
18
Relationship marketing
18
Customer service
9
Kundenservice
9
Emotion
8
Beschwerdemanagement
7
Complaint management
7
Dienstleistungssektor
5
Service industry
5
Service recovery
5
Customer loyalty
4
Arbeitszufriedenheit
3
Customer delight
3
Customer experience
3
Customer integration
3
Dienstleistungsmanagement
3
Job satisfaction
3
Kundenintegration
3
Satisfaction
3
Service failure
3
Service management
3
Arbeitsverhalten
2
Co-creation
2
Customer defection
2
Customer engagement
2
Experiment
2
Gerechtigkeit
2
Justice
2
Online retailing
2
Online-Handel
2
Perceived value
2
Perception
2
Quality management
2
Qualitätsmanagement
2
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25
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25
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English
25
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Aagja, Jayesh
1
Ahmed, Pervaiz K.
1
Aparicio-Valverde, Mireia
1
Athanasopoulou, Pinelopi
1
Aulōnitēs, Geōrgios I.
1
Bagdare, Shilpa
1
Bang, Nguyen
1
Batt, Resemary
1
Calderón García, Haydee
1
Cervera-Taulet, Amparo
1
Chang, Chia-Jung
1
Cheng, Yin-Hui
1
Chicu, Dorina
1
Chiew, Tung Moi
1
Chuah, Stephanie Hui-wen
1
Chuang, Shih-Chieh
1
Crisafulli, Benedetta
1
Dai, Xujing
1
Dawson, Mary
1
Ellinger, Alexander E.
1
Estreder, Yolanda
1
Følstad, Asbjørn
1
Gaur, Sanjaya Singh
1
Gill, Tripat
1
Giovanis, Apostolos
1
Guchait, Priyanko
1
Halvorsrud, Ragnhild
1
Harness, David
1
He, Zhen
1
Herjanto, Halimin
1
Iglesias Argu͏̈elles, Víctor
1
Jain, Rajnish
1
Jayawardhena, Chanaka
1
Karjaluoto, Heikki
1
Kim, Hae Joo
1
Kingshott, Russel P. J.
1
Kleinaltenkamp, Michael
1
Leppäniemi, Matti
1
Li, Chia-Ying
1
Liao, Ya-Wei
1
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Published in...
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Journal of service theory and practice : JSTP
International journal of hospitality management
227
Journal of retailing and consumer services
220
Journal of business research : JBR
144
The journal of services marketing
139
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
128
The service industries journal
103
Journal of hospitality marketing & management
100
International journal of contemporary hospitality management
94
Journal of travel and tourism marketing
86
Services marketing quarterly
83
Journal of air transport management
68
Tourism management : research, policies, practice
64
Service business
62
The TQM journal : the international review of organizational improvement
61
International journal of quality and service sciences
57
Journal of service research : JSR
57
International journal of services and operations management
55
Cogent business & management
53
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
51
Total quality management & business excellence
50
International journal of quality & reliability management
49
International journal of productivity and quality management : IJPQM
48
Asia Pacific journal of marketing and logistics
47
Journal of service management
46
International journal of services, economics and management
44
Managing service quality : MSQ ; an international journal
42
SpringerLink / Bücher
40
The international journal of bank marketing : IJBM
37
Journal of Asian finance, economics and business : JAFEB
34
Quality management journal : QMJ
34
Journal of the Academy of Marketing Science
33
Psychology & marketing
32
International journal of services and operations management : IJSOM
29
Journal of strategic marketing
29
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
28
Industrial marketing management : the international journal for industrial and high-tech firms
26
International journal of electronic marketing and retailing : IJEMR
26
International journal of business information systems : IJBIS
24
Tourism management perspectives : TMP
24
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ECONIS (ZBW)
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1
On happiness, sadness or indifference : investigating the carryover effect of outcome valence in service perceptions
Yit Sean Chong
;
Ahmed, Pervaiz K.
- In:
Journal of service theory and practice : JSTP
27
(
2017
)
1
,
pp. 69-86
Persistent link: https://www.econbiz.de/10011602699
Saved in:
2
Employing proactive interaction for service failure prevention to improve customer service experiences
Shin, Hyunju
;
Ellinger, Alexander E.
;
Mothersbaugh, David L.
- In:
Journal of service theory and practice : JSTP
27
(
2017
)
1
,
pp. 164-186
Persistent link: https://www.econbiz.de/10011602742
Saved in:
3
Unlocking behaviors of long-term service consumers : the role of action inertia
Leppäniemi, Matti
;
Jayawardhena, Chanaka
;
Karjaluoto, …
- In:
Journal of service theory and practice : JSTP
27
(
2017
)
1
,
pp. 270-291
Persistent link: https://www.econbiz.de/10011603070
Saved in:
4
Customer engagement with a service provider and context : an empirical examination
Sim, Max
;
Plewa, Carolin
- In:
Journal of service theory and practice : JSTP
27
(
2017
)
4
,
pp. 854-876
Persistent link: https://www.econbiz.de/10011730643
Saved in:
5
Ethnic stereotyping in service provision : when do stereotypes affect the performance expectations and evaluation of ethnic service providers?
Gill, Tripat
;
Kim, Hae Joo
;
Ranaweera, Chatura
- In:
Journal of service theory and practice : JSTP
27
(
2017
)
3
,
pp. 520-546
Persistent link: https://www.econbiz.de/10011707257
Saved in:
6
Why do satisfied customers defect? : a closer look at the simultaneous effects of switching barriers and inducements on customer loyalty
Chuah, Stephanie Hui-wen
;
Rauschnabel, Philipp A.
; …
- In:
Journal of service theory and practice : JSTP
27
(
2017
)
3
,
pp. 616-641
Persistent link: https://www.econbiz.de/10011707281
Saved in:
7
Customer experience : a review and research agenda
Jain, Rajnish
;
Aagja, Jayesh
;
Bagdare, Shilpa
- In:
Journal of service theory and practice : JSTP
27
(
2017
)
3
,
pp. 642-662
Persistent link: https://www.econbiz.de/10011707287
Saved in:
8
Impact of frontline service employees' acculturation behaviours on customer satisfaction and commitment in intercultural service encounters
Gaur, Sanjaya Singh
;
Sharma, Piyush
;
Herjanto, Halimin
; …
- In:
Journal of service theory and practice : JSTP
27
(
2017
)
6
,
pp. 1105-1121
Persistent link: https://www.econbiz.de/10011811524
Saved in:
9
A critical incident technique investigation of customers’ waiting experiences in service encounters
Ramseook-Munhurrun, Prabha
- In:
Journal of service theory and practice : JSTP
26
(
2016
)
3
,
pp. 246-272
Persistent link: https://www.econbiz.de/10011528280
Saved in:
10
Under-over benefitting perceptions and evaluation of services : nonlinear relationships in a four-sample investigation
Martínez-Tur, Vicente
;
Estreder, Yolanda
;
Moliner, Carolina
- In:
Journal of service theory and practice : JSTP
26
(
2016
)
4
,
pp. 430-447
Persistent link: https://www.econbiz.de/10011588803
Saved in:
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