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subject:"USA"
~isPartOf:"Psychology & marketing"
~subject:"Kundenservice"
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USA
Kundenservice
Customer satisfaction
78
Kundenzufriedenheit
78
Consumer behaviour
48
Konsumentenverhalten
48
Beziehungsmarketing
31
Relationship marketing
31
Dienstleistungsqualität
25
Service quality
25
Emotion
11
Viral marketing
10
Virales Marketing
10
Beschwerdemanagement
9
Complaint management
9
Brand
8
Brand image
8
Brand management
8
Customer service
8
Einzelhandel
8
Markenartikel
8
Markenführung
8
Markenimage
8
Online retailing
8
Online-Handel
8
Retail trade
8
United States
8
customer satisfaction
7
Confidence
5
Dienstleistungssektor
5
Service industry
5
Vertrauen
5
service failure
5
service recovery
5
Customer retention
4
E-commerce
4
Electronic Commerce
4
Kundenbindung
4
Satisfaction
4
South Korea
4
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4
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2
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Article
14
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Article in journal
14
Aufsatz in Zeitschrift
14
Language
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English
14
Author
All
Bachrach, Daniel G.
1
Baker, Thomas L.
1
Borghi, Matteo
1
Butori, Raphae͏̈lle
1
Cusin, Julien
1
Donavan, D. Todd
1
Flacandji, Michaël
1
Goh, Jin X.
1
Hall, Judith A.
1
Hansen, Torben
1
Hassan, Louise
1
Janda, Swinder
1
Jaramillo, Susana
1
Jones, Michael A.
1
Kim, Youn-kyung
1
Lee, Dong Hwan
1
Lim, Chae Mi
1
Lindsey-Hall, Kristina K.
1
Lunardo, Renaud
1
MacQuilken, Lisa
1
Mariani, Marcello M.
1
Maxham, James G., III.
1
Park, Jihye
1
Reynolds, Kristy E.
1
Ringer, Allison
1
Robertson, Nichola
1
Rotman, Jeffrey
1
Schaarschmidt, Mario
1
Shiu, Edward
1
Stockton, William
1
Sun, Tao
1
Tai, Zixue
1
Taylor, Valerie A.
1
Tsai, Ke-chuan
1
Vega, Rodrigo P.
1
Verghis, Phil
1
Walsh, Gianfranco
1
Wirtz, Jochen
1
Yi, Youjae
1
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Published in...
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Psychology & marketing
International journal of hospitality management
66
Journal of retailing and consumer services
58
The journal of services marketing
56
Journal of business research : JBR
43
Journal of service research : JSR
27
International journal of contemporary hospitality management
21
Services marketing quarterly
21
The service industries journal
18
Journal of hospitality marketing & management
17
Journal of service research
15
Managing service quality : MSQ ; an international journal
15
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
14
Service business
13
Journal of service management
12
Journal of the Academy of Marketing Science
12
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
12
Industrial marketing management : the international journal for industrial and high-tech firms
11
Journal of air transport management
11
Journal of service theory and practice
11
Journal of travel and tourism marketing
11
The TQM journal : the international review of organizational improvement
11
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
11
International journal of business and economics
10
Journal of retailing
9
Journal of service theory and practice : JSTP
9
Asia Pacific journal of marketing and logistics
7
European journal of marketing
7
European journal of marketing : EJM
7
Harvard business review : HBR
7
International journal of consumer studies
7
International journal of productivity and quality management : IJPQM
7
International journal of quality and service sciences
7
International journal of retail & distribution management
7
International journal of services and operations management
7
Journal of consumer research : JCR ; an interdisciplinary bimonthly
7
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
6
International journal of production economics
6
International journal of services, economics and management
6
Journal of fashion marketing and management
6
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ECONIS (ZBW)
14
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1
The impact of service robots on customer satisfaction online ratings : the moderating effects of rapport and contextual review factors
Borghi, Matteo
;
Mariani, Marcello M.
;
Vega, Rodrigo P.
; …
- In:
Psychology & marketing
40
(
2023
)
11
,
pp. 2355-2369
Persistent link: https://www.econbiz.de/10014432406
Saved in:
2
When and why signaling frontline employee inexperience can prove to be an asset : effects on consumer forgiveness for service failure
Flacandji, Michaël
;
Cusin, Julien
;
Lunardo, Renaud
- In:
Psychology & marketing
40
(
2023
)
12
,
pp. 2728-2742
Persistent link: https://www.econbiz.de/10014432547
Saved in:
3
The customer is often wrong : investigating the influence of customer failures and apologies on frontline service employee well-being
Robertson, Nichola
;
Rotman, Jeffrey
;
MacQuilken, Lisa
; …
- In:
Psychology & marketing
40
(
2023
)
4
,
pp. 825-844
Persistent link: https://www.econbiz.de/10014290864
Saved in:
4
Digital presence in service recovery : the interactive effect of customer salutations and employee photographs in email signatures
Walsh, Gianfranco
;
Shiu, Edward
;
Schaarschmidt, Mario
; …
- In:
Psychology & marketing
39
(
2022
)
12
,
pp. 2361-2383
Persistent link: https://www.econbiz.de/10013465198
Saved in:
5
An examination of frontline employee-customer incidental similarities in service failure and recovery contexts
Lindsey-Hall, Kristina K.
;
Jaramillo, Susana
;
Baker, …
- In:
Psychology & marketing
40
(
2023
)
6
,
pp. 1047-1060
Persistent link: https://www.econbiz.de/10014291713
Saved in:
6
The influence of frontline employee self-disclosure about products in a retail store on customer trust in the retailer in the context of service encounters
Park, Jihye
;
Yi, Youjae
- In:
Psychology & marketing
40
(
2023
)
7
,
pp. 1417-1430
Persistent link: https://www.econbiz.de/10014291940
Saved in:
7
An alternative explanation of consumer product returns from the postpurchase dissonance and ecological marketing perspectives
Lee, Dong Hwan
- In:
Psychology & marketing
32
(
2015
)
1
,
pp. 49-64
Persistent link: https://www.econbiz.de/10011287639
Saved in:
8
Identification and aftermarket personalization with durable goods
Donavan, D. Todd
;
Janda, Swinder
;
Maxham, James G., III.
- In:
Psychology & marketing
32
(
2015
)
6
,
pp. 611-623
Persistent link: https://www.econbiz.de/10011288579
Saved in:
9
The effect of requests for positive evaluations on customer satisfaction ratings
Jones, Michael A.
;
Taylor, Valerie A.
;
Reynolds, Kristy E.
- In:
Psychology & marketing
31
(
2014
)
3
,
pp. 161-170
Persistent link: https://www.econbiz.de/10010341747
Saved in:
10
It takes just 120 seconds : predicting satisfaction in technical support calls
Hall, Judith A.
;
Verghis, Phil
;
Stockton, William
;
Goh, …
- In:
Psychology & marketing
31
(
2014
)
7
,
pp. 500-508
Persistent link: https://www.econbiz.de/10010382588
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