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subject:"USA"
~isPartOf:"The international journal of bank marketing : IJBM"
~subject:"Brand image"
~subject:"Kundenzufriedenheit"
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USA
Brand image
Kundenzufriedenheit
Customer satisfaction
66
Dienstleistungsqualität
37
Service quality
37
Beziehungsmarketing
34
Consumer behaviour
34
Konsumentenverhalten
34
Relationship marketing
34
Bank
27
Personal banking
17
Privatkundengeschäft
17
Electronic Banking
13
Electronic banking
13
India
13
Indien
13
Satisfaction
9
Bankgeschäft
8
Banking services
8
Banks
7
Loyalty
7
Customer loyalty
6
Trust
6
Confidence
5
Financial services
5
Finanzdienstleistung
5
Malaysia
5
Vertrauen
5
Banking
4
Brand management
4
Corporate Social Responsibility
4
Corporate social responsibility
4
Markenführung
4
Mobile communications
4
Mobilkommunikation
4
Perception
4
SERVQUAL
4
Arbeitszufriedenheit
3
Bank marketing
3
Customers
3
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66
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English
66
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Pérez, Andrea
3
Aksoy, Lerzan
2
Amin, Muslim
2
Bang, Nguyen
2
Choudhury, Koushiki
2
Kaura, Vinita
2
Ladeira, Wagner Junior
2
Rodríguez del Bosque, Ignacio A.
2
Sampaio, Cláudio Hoffmann
2
Santini, Fernando de Oliveira
2
Adewoye, Oyerinde J.
1
Al-Hawari, Mohd Ahmad
1
Al-jazzazi, Akram
1
Araujo, Clecio Falcao
1
Arcand, Manon
1
Arvidsson, Niklas
1
Ayo, Charles K.
1
Babakus, Emin
1
Ball, Joan
1
Bandyopadhyay, Nirmalya
1
Bapat, Dhananjay
1
Basso, Kenny
1
Batra, Dharminder Kumar
1
Berraies, Sarra
1
Bhat, Suhail Ahmad
1
Brun, Isabelle
1
Buonamassa, Daniela
1
Buoye, Alexander
1
Chikazhe, Lovemore
1
Chupun Gowanit
1
Darzi, Mushtag Ahmad
1
Dauda, Samson Yusuf
1
De Meyer-Heydenrych, Christine F.
1
Di Masico, Rita
1
Dimitriadis, Sergios
1
Eweoya, Ibukun O.
1
Fatima, Johra Kayeser
1
Fatma, Mobin
1
Ferguson, David
1
Fontaine, Rodrigue
1
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Published in...
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The international journal of bank marketing : IJBM
Journal of retailing and consumer services
419
International journal of hospitality management
355
Journal of business research : JBR
300
The journal of services marketing
191
The service industries journal
173
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
170
Tourism management : research, policies, practice
170
Journal of travel and tourism marketing
164
Journal of hospitality marketing & management
153
International journal of contemporary hospitality management
140
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
105
Cogent business & management
103
Services marketing quarterly
101
Journal of service research : JSR
88
Journal of air transport management
87
Asia Pacific journal of marketing and logistics
85
Service business
85
The TQM journal : the international review of organizational improvement
85
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
84
Tourism management perspectives : TMP
84
Psychology & marketing
78
International journal of productivity and quality management : IJPQM
77
Journal of the Academy of Marketing Science
72
Industrial marketing management : the international journal for industrial and high-tech firms
71
Journal of service management
69
Journal of strategic marketing
68
Total quality management & business excellence
66
International journal of quality and service sciences
63
International journal of services and operations management
63
Tourism analysis : an interdisciplinary tourism & hospitality journal
61
European journal of marketing : EJM
59
Journal of Asian finance, economics and business : JAFEB
59
International journal of quality & reliability management
58
Managing service quality : MSQ ; an international journal
57
Journal of retailing
54
Journal of hospitality and tourism insights
53
International journal of business information systems : IJBIS
52
International journal of electronic marketing and retailing : IJEMR
52
International journal of services, economics and management
52
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ECONIS (ZBW)
66
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1
Online banking adoption : a factor validation and satisfaction causation study in the context of Indian banking customers
Sikdar, Pallab
;
Kumar, Amresh
;
Makkad, Munish
- In:
The international journal of bank marketing : IJBM
33
(
2015
)
6
,
pp. 760-785
Persistent link: https://www.econbiz.de/10011456305
Saved in:
2
Mobile banking service quality and customer relationships
Arcand, Manon
;
Tep, Sandrine Prom
;
Brun, Isabelle
; …
- In:
The international journal of bank marketing : IJBM
35
(
2017
)
7
,
pp. 1066-1087
Persistent link: https://www.econbiz.de/10011814538
Saved in:
3
Apps for mobile banking and customer statisfaction : a cross-cultural study
Sampaio, Cláudio Hoffmann
;
Ladeira, Wagner Junior
; …
- In:
The international journal of bank marketing : IJBM
35
(
2017
)
7
,
pp. 1131-1151
Persistent link: https://www.econbiz.de/10011815044
Saved in:
4
Elucidating perceived overall service quality in retail banking
Zalfa Laili Hamzah
;
Lee, Siew Peng
;
Sedigheh Moghavvemi
- In:
The international journal of bank marketing : IJBM
35
(
2017
)
5
,
pp. 781-804
Persistent link: https://www.econbiz.de/10011755765
Saved in:
5
Evaluating customers' behavioral intentions in less significant financial institutions
Pauluzzo, Rubens
;
Geretto, Enrico Fioravante
- In:
The international journal of bank marketing : IJBM
35
(
2017
)
4
,
pp. 714-732
Persistent link: https://www.econbiz.de/10011729054
Saved in:
6
Consumer-based virtual brand personality (CBVBP), customer satisfaction and brand loyalty in the online banking industry
Khian Sin Ong
;
Bang, Nguyen
;
Sharifah Faridah Syed Alwi
- In:
The international journal of bank marketing : IJBM
35
(
2017
)
3
,
pp. 370-390
Persistent link: https://www.econbiz.de/10011731393
Saved in:
7
The impact of perceived service quality dimensions on customer satisfaction : an empirical study on public sector banks in India
Kant, Rishi
;
Jaiswal, Deepak
- In:
The international journal of bank marketing : IJBM
35
(
2017
)
3
,
pp. 411-430
Persistent link: https://www.econbiz.de/10011731400
Saved in:
8
Mediators of the relationship between service quality and customer loyalty : evidence from the banking sector in Zimbabwe
Makanyeza, Charles
;
Chikazhe, Lovemore
- In:
The international journal of bank marketing : IJBM
35
(
2017
)
3
,
pp. 540-556
Persistent link: https://www.econbiz.de/10011731623
Saved in:
9
Consumer preference and satisfaction of M-wallets : a study on North Indian consumers
Singh, Nidhi
;
Srivastava, Shalini
;
Sinha, Neena
- In:
The international journal of bank marketing : IJBM
35
(
2017
)
6
,
pp. 944-965
Persistent link: https://www.econbiz.de/10011788266
Saved in:
10
Identifying the effects of perceived values of mobile banking applications on customers : comparative study between baby boomers, generation X and generation Y
Berraies, Sarra
;
Yahia, Karim Ben
;
Hannachi, Mariem
- In:
The international journal of bank marketing : IJBM
35
(
2017
)
6
,
pp. 1018-1038
Persistent link: https://www.econbiz.de/10011788307
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