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subject:"USA"
~isPartOf:"Total quality management & business excellence : an official journal of the European Society for Organisational Excellence"
~subject:"Hochschule"
~type:"article"
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Search: subject_exact:"Qualität von Dienstleistungen"
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USA
Hochschule
Dienstleistungsqualität
216
Service quality
216
Customer satisfaction
123
Kundenzufriedenheit
123
Quality management
91
Qualitätsmanagement
91
Beziehungsmarketing
53
Relationship marketing
53
service quality
45
Consumer behaviour
38
Konsumentenverhalten
38
Product quality
31
Produktqualität
31
Taiwan
28
customer satisfaction
25
Higher education institution
22
Measurement
20
Messung
20
Hospital
19
Krankenhaus
19
Dienstleistungssektor
15
Service industry
15
higher education
15
Students
13
Studierende
13
Performance measurement
12
Performance-Messung
12
quality
11
Arbeitszufriedenheit
10
Gesundheitsversorgung
10
Health care
10
Job satisfaction
10
Studium
10
University education
10
E-commerce
9
Electronic Commerce
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Kano model
9
quality management
9
Customer service
8
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26
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26
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26
Author
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Baković, Tomislav
3
Dužević, Ines
3
Mikulić, Josip
2
Adel, Riham
1
Ali, Noor Azman
1
Arslanagić, Maja
1
Augustyn, Marcjanna M.
1
Cai, Shaohan
1
Cegarra Navarro, Juan Gabriel
1
Cepeda-Carrión, Gabriel
1
Chen, Chung-yang
1
Chen, I-Shuo
1
Chen, Jui-Kuei
1
Chen, Pei-chi
1
Chen, Pei-ying
1
Chen, Yu-Fan
1
Cheng, Chao-Jih
1
Cronemyr, Peter
1
Das, Prasun
1
Dlačić, Jasmina
1
Duque, Lola C.
1
Elshaer, Ibrahim A.
1
Fauziah Mahat
1
Garkaz, Mansour
1
Giraldo, Leandro Muñez
1
Grudowski, Piotr
1
Hrnčiar, Miroslav
1
Hus, Sheng-Hsun
1
Johnson, Dana M.
1
Jun, Minjoon
1
Jónás, Tamás
1
Kadić-Maglajlić, Selma
1
Kandampully, Jay
1
Kashif Hussain
1
Kashif, Muhammad
1
Langstrand, Jostein
1
Larsen, Peter
1
Lazibat, Tonći
1
Lemay, Gina
1
Li, Jessica
1
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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
Health care management review : HCM review
27
International journal of hospitality management
26
Journal of marketing for higher education
23
Economics of education review
20
Quality management journal : QMJ
20
Services marketing quarterly
17
Auditing : a journal of practice & theory
14
Inquiry : a journal of health care organization, provision and financing
14
International journal of health care finance and economics
14
Journal of retailing and consumer services
14
The TQM journal : the international review of organizational improvement
14
International journal of quality and service sciences
12
Journal of human resources : JHR
12
The journal of services marketing
12
The review of economics and statistics
12
Contemporary accounting research : a journal of the Canadian Academic Accounting Association
11
International review on public and non-profit marketing
11
Journal of health economics
11
Health affairs : at the intersection of health, health care, and policy
10
Journal of air transport management
10
Journal of business research : JBR
10
Journal of policy analysis and management : the journal of the Association for Public Policy Analysis and Management
10
Managing service quality : MSQ ; an international journal
10
The American economic review
10
American economic journal : a journal of the American Economic Association
9
The Milbank quarterly
9
Health care financing review
8
Journal of accounting and public policy
8
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
8
The service industries journal
8
Academy of Management journal : AMJ
7
Brookings papers on education policy
7
Contemporary economic policy : a journal of Western Economic Association International
7
Economic inquiry : journal of the Western Economic Association International
7
Education economics
7
International journal of productivity and quality management : IJPQM
7
Journal of labor economics
7
Journal of service research : JSR
7
The journal of economic perspectives : EP ; a journal of the American Economic Association
7
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ECONIS (ZBW)
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1
An extended framework for analysing higher education performance
Dužević, Ines
;
Mikulić, Josip
;
Baković, Tomislav
- In:
Total quality management & business excellence : an …
29
(
2018
)
5
,
pp. 599-617
Persistent link: https://www.econbiz.de/10011854106
Saved in:
2
Applying a fuzzy questionnaire in a peer review process
Jónás, Tamás
;
Tóth, Zsuzsanna Eszter
;
Árva, Gábor
- In:
Total quality management & business excellence : an …
29
(
2018
)
10
,
pp. 1228-1245
Persistent link: https://www.econbiz.de/10011918914
Saved in:
3
Improvement in higher education quality of the North-East University of India
Das, Prasun
;
Mukherjee, Srabanti
- In:
Total quality management & business excellence : an …
28
(
2017
)
7
,
pp. 765-781
Persistent link: https://www.econbiz.de/10011977036
Saved in:
4
Manage perceived e-learning quality in Egyptian context
Adel, Riham
- In:
Total quality management & business excellence : an …
28
(
2017
)
5/6
,
pp. 600-613
Persistent link: https://www.econbiz.de/10011723736
Saved in:
5
3D view of issues of quality in higher education
Hrnčiar, Miroslav
;
Madzík, Peter
- In:
Total quality management & business excellence : an …
28
(
2017
)
5/6
,
pp. 633-662
Persistent link: https://www.econbiz.de/10011723743
Saved in:
6
Critical quality indicators of higher education
Chen, I-Shuo
;
Chen, Jui-Kuei
;
Padró, Fernando F.
- In:
Total quality management & business excellence : an …
28
(
2017
)
1/2
,
pp. 130-146
Persistent link: https://www.econbiz.de/10011730233
Saved in:
7
Job satisfaction as a mediator of the relationship between service quality and organisational commitment in higher education : an empirical study of faculty and administration staf...
Trivellas, Panagiotis
;
Santouridis, Ilias
- In:
Total quality management & business excellence : an …
27
(
2016
)
1/2
,
pp. 169-183
Persistent link: https://www.econbiz.de/10011555773
Saved in:
8
Developing a decomposed alumni satisfaction model for higher education institutions
Hus, Sheng-Hsun
;
Wang, Yu-Che
;
Cheng, Chao-Jih
;
Chen, Yu-Fan
- In:
Total quality management & business excellence : an …
27
(
2016
)
9/10
,
pp. 979-996
Persistent link: https://www.econbiz.de/10011687807
Saved in:
9
ClassroomQual : a scale for measuring the use-of-classrooms-for-teaching–learning service quality
Rave, Jorge Pérez
;
Giraldo, Leandro Muñez
- In:
Total quality management & business excellence : an …
27
(
2016
)
9/10
,
pp. 1063-1090
Persistent link: https://www.econbiz.de/10011687841
Saved in:
10
High-quality academic teachers in business school. The case of The University of Gdańsk, Poland
Wiśniewska, Małgorzata
;
Grudowski, Piotr
- In:
Total quality management & business excellence : an …
27
(
2016
)
9/10
,
pp. 1158-1170
Persistent link: https://www.econbiz.de/10011688156
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