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subject:"USA"
~person:"Back, Ki-joon"
~person:"McFadden, Kathleen L."
~subject:"organizational culture"
~type_genre:"Article in journal"
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USA
organizational culture
Customer satisfaction
9
Kundenzufriedenheit
9
United States
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Dienstleistungsqualität
4
Service quality
4
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3
Hospital
3
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Back, Ki-joon
McFadden, Kathleen L.
Han, Heesup
8
Jang, Soocheong
8
Ryu, Kisang
6
Ha, Jooyeon
4
Hsu, Maxwell K.
4
Kim, Wansoo
4
Mattila, Anna S.
4
Naumann, Earl
4
Aksoy, Lerzan
3
Blankson, Charles
3
Crotts, John C.
3
Gowen, Charles, III.
3
Keiningham, Timothy
3
Khan, M. Sajid
3
Kim, Jung-hwan
3
Lee, Jung Young
3
Namkung, Young
3
Noone, Breffni M.
3
Ok, Chihyung
3
Prybutok, Victor R.
3
Williams, Paul
3
Akdere, Mesut
2
Alden, Dana
2
Baekgaard, Martin
2
Barnes, Donald C.
2
Boslaugh, Sarah
2
Botti, Simona
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Canter, Deborah D.
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Carpenter, Jason M.
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Chen, Qimei
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Cho, Yoon C.
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Cobanoglu, Cihan
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Coleman, Linda
2
Collier, Joel E.
2
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Quality management journal : QMJ
2
International journal of hospitality management
1
International journal of production economics
1
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
1
Journal of operations management
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ECONIS (ZBW)
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1
U.S. hospital culture profiles for better performance in patient safety, patient satisfaction, Six Sigma, and lean implementation
Lee, Jung Young
;
McFadden, Kathleen L.
;
Lee, Min Kyung
; …
- In:
International journal of production economics
234
(
2021
),
pp. 1-14
Persistent link: https://www.econbiz.de/10012502820
Saved in:
2
An empirical study of U.S. hospital quality : readmission rates, organizational culture, patient satisfaction, and Facebook ratings
Lee, Jung Young
;
Gowen, Charles, III.
;
McFadden, Kathleen L.
- In:
Quality management journal : QMJ
25
(
2018
)
4
,
pp. 158-170
Persistent link: https://www.econbiz.de/10012309501
Saved in:
3
An empirical study of U.S. hospital quality : readmission rates, organizational culture, patient satisfaction, and Facebook ratings
Lee, Jung Young
;
Gowen, Charles, III.
;
McFadden, Kathleen L.
- In:
Quality management journal : QMJ
25
(
2018
)
4
,
pp. 158-170
Persistent link: https://www.econbiz.de/10011976340
Saved in:
4
Linking business strategy to service failures and financial performance : empirical evidence from the U.S. domestic airline industry
Mellat-Parasat, Mahour
;
Golmohammadi, Davood
;
McFadden, …
- In:
Journal of operations management
38
(
2015
),
pp. 14-24
Persistent link: https://www.econbiz.de/10011416927
Saved in:
5
Country club members' perceptions of value, image congruence, and switching costs : an exploratory study of country club members' loyalty
Back, Ki-joon
;
Lee, Jin-soo
- In:
Journal of hospitality & tourism research : JHTR ; the …
33
(
2009
)
4
,
pp. 528-546
Persistent link: https://www.econbiz.de/10003903187
Saved in:
6
Influencing factors on restaurant customers' revisit intention : the roles of emotions and switching barriers
Han, Heesup
;
Back, Ki-joon
;
Barrett, Betsy
- In:
International journal of hospitality management
28
(
2009
)
4
,
pp. 563-572
Persistent link: https://www.econbiz.de/10003875799
Saved in:
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