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subject:"USA"
~person:"Ryu, Kisang"
~subject:"Retail trade"
~subject:"Verbraucherzufriedenheit"
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USA
Retail trade
Verbraucherzufriedenheit
Customer satisfaction
18
Kundenzufriedenheit
16
Consumer behaviour
11
Gastronomie
9
Konsumentenverhalten
9
Restaurant industry
9
Dienstleistungsqualität
8
Service quality
8
Beziehungsmarketing
6
Relationship marketing
6
United States
6
Satisfaction
4
customer satisfaction
3
Beschwerdemanagement
2
Chinese
2
Chinesisch
2
Complaint management
2
Fast-food industry
2
Foodservice Operations/Culinary Arts
2
Holiday behaviour
2
Hotel industry
2
Hotellerie
2
Physical environment
2
Schnellgastronomie
2
Service failure and recovery
2
Tourism marketing
2
Tourismusmarketing
2
Urlaubsverhalten
2
disconfirmation
2
Active listening
1
Aesthetics
1
Airport
1
Apology
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Arbeitszufriedenheit
1
Behavioral intentions
1
Brand image
1
Catering industry
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China
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English
6
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Ryu, Kisang
Homburg, Christian
24
Gil Saura, Irene
11
Huber, Frank
11
Han, Heesup
9
Töpfer, Armin
9
Jang, Soocheong
8
Bauer, Hans H.
7
Bruhn, Manfred
7
Hill, Nigel
7
Matzler, Kurt
7
Stock-Homburg, Ruth
7
Bayón, Tomás
6
Gustafsson, Anders
6
Künzel, Hansjörg
6
Rudolph, Bettina
6
Simon, Hermann
6
Bendel, Klaus
5
Boslau, Madlen
5
Büttner, Miriam
5
Evanschitzky, Heiner
5
Hsu, Maxwell K.
5
Johnson, Michael D.
5
Kim, Wansoo
5
Matiaske, Wenzel
5
Mattila, Anna S.
5
Ruiz-Molina, María-Eugenia
5
Spiller, Achim
5
Voorhees, Clay M.
5
Wangenheim, Florian von
5
Aksoy, Lerzan
4
Bauer, Ewald
4
Blankson, Charles
4
Bolton, Ruth N.
4
Coughlan, Joseph
4
Dreyer, Axel
4
Festge, Fabian
4
Giering, Annette
4
Ha, Jooyeon
4
Handlbauer, Gernot
4
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International journal of contemporary hospitality management
2
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
2
International journal of hospitality management
1
Journal of hospitality marketing & management
1
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ECONIS (ZBW)
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1
Antecedents and consequences of customers' menu choice in an authentic Chinese restaurant context
Ryu, Kisang
;
Zhong, Yan
- In:
Journal of hospitality marketing & management
21
(
2012
)
7/8
,
pp. 852-871
Persistent link: https://www.econbiz.de/10009688551
Saved in:
2
The influence of the quality of the physical environment, food, and service on restaurant image, customer perceived value, customer satisfaction, and behavioral intentions
Ryu, Kisang
;
Lee, Hye-rin
;
Kim, Woon Gon
- In:
International journal of contemporary hospitality management
24
(
2012
)
2
,
pp. 200-223
Persistent link: https://www.econbiz.de/10009544226
Saved in:
3
Relationships among hedonic and utilitarian values, satisfaction and behavioral intentions in the fast-casual restaurant industry
Ryu, Kisang
;
Han, Heesup
;
Jang, Soocheong
- In:
International journal of contemporary hospitality management
22
(
2010
)
2/3
,
pp. 416-432
Persistent link: https://www.econbiz.de/10003976234
Saved in:
4
Influence of the quality of food, service, and physical environment on customer satisfaction and behavioral intention in quick-casual restaurants : moderating role of perceived pri...
Ryu, Kisang
;
Han, Heesup
- In:
Journal of hospitality & tourism research : JHTR ; the …
34
(
2010
)
3
,
pp. 310-329
Persistent link: https://www.econbiz.de/10008648338
Saved in:
5
The roles of the physical environment, price perception, and costumer satisfaction in determining customer loyalty in the restaurant industry
Han, Heesup
;
Ryu, Kisang
- In:
Journal of hospitality & tourism research : JHTR ; the …
33
(
2009
)
4
,
pp. 487-510
Persistent link: https://www.econbiz.de/10003903184
Saved in:
6
The relationships among overall quick-casual restaurant image, perceived value, customer satisfaction, and behavioral intentions
Ryu, Kisang
;
Han, Heesup
;
Kim, Tae Hee
- In:
International journal of hospitality management
27
(
2008
)
3
,
pp. 459-469
Persistent link: https://www.econbiz.de/10003742825
Saved in:
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