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subject:"United Kingdom"
~isPartOf:"European journal of marketing"
~subject:"Customer satisfaction"
~subject:"Relationship marketing"
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Search: subject_exact:"Dienstleistungssektor"
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United Kingdom
Customer satisfaction
Relationship marketing
Dienstleistungssektor
6
Service industry
6
Dienstleistungsqualität
4
Service quality
4
Dienstleistungsmarketing
3
Services marketing
3
Beziehungsmarketing
2
Customer integration
2
Customer service
2
Dienstleistung
2
Firm performance
2
Innovation
2
Innovation management
2
Innovationsmanagement
2
Kundenintegration
2
Kundenservice
2
Kundenzufriedenheit
2
Service delivery
2
Services
2
Unternehmenserfolg
2
Accent-service congruence
1
B2B service innovation
1
Beschwerdemanagement
1
Complaint management
1
Complex services
1
Contract termination
1
Customer participation
1
Customer retaliatory behavior
1
Dark sides of relationship marketing initiatives
1
Deservingness
1
Dienstleistungsinnovation
1
Embeddedness
1
Ethics
1
Ethik
1
Healthcare
1
Innovative self-efficacy
1
Lieferantenmanagement
1
Marketing management
1
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English
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Haenel, Christina
1
Hess, Alexandra Claudia
1
Hill, Sally Rao
1
Koo, Minjung
1
Palmeira, Mauricio
1
Samuelsson, Peter
1
Sung, Hyun-Ah
1
Tombs, Alastair G.
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Wetzel, Hauke
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European journal of marketing
The journal of services marketing
46
The service industries journal
37
Journal of business research : JBR
31
Journal of service research : JSR
26
Journal of retailing and consumer services
23
Journal of service management
16
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
14
Journal of service research
13
Services marketing quarterly
13
International journal of hospitality management
12
Service business
12
Industrial marketing management : the international journal for industrial and high-tech firms
10
Journal of the Academy of Marketing Science
10
International journal of services and operations management
9
Regional studies
9
Interaktionen im Dienstleistungsbereich
6
International journal of contemporary hospitality management
6
International journal of production economics
6
International journal of quality and service sciences
6
Journal of hospitality marketing & management
6
Journal of service theory and practice : JSTP
6
Managing service quality : MSQ ; an international journal
6
Psychology & marketing
6
The journal of business & industrial marketing
6
International journal of electronic customer relationship management : IJECRM
5
International journal of services and operations management : IJSOM
5
International journal of services, economics and management
5
Journal of marketing
5
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
5
Journal of strategic marketing
5
Total quality management & business excellence
5
Discussion paper / Centre for Economic Policy Research
4
Erfolg durch Dienen? : Beiträge zur wertsteigernden Führung von Dienstleistungsunternehmen
4
European journal of marketing : EJM
4
European journal of operational research : EJOR
4
Gabler Edition Wissenschaft
4
International journal of business excellence
4
International journal of services and standards
4
International journal of services technology and management
4
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ECONIS (ZBW)
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1
The effects of innovation types and customer participation on organizational performance in complex services
Samuelsson, Peter
- In:
European journal of marketing
57
(
2023
)
13
,
pp. 27-55
Persistent link: https://www.econbiz.de/10014448617
Saved in:
2
You deserve the bad (or good) service : the role of moral deservingness in observers' reactions to service failure (or excellence)
Palmeira, Mauricio
;
Koo, Minjung
;
Sung, Hyun-Ah
- In:
European journal of marketing
56
(
2022
)
3
,
pp. 653-676
Persistent link: https://www.econbiz.de/10013173443
Saved in:
3
Handle with care! : service contract termination as a service delivery task
Wetzel, Hauke
;
Haenel, Christina
;
Hess, Alexandra Claudia
- In:
European journal of marketing
56
(
2022
)
12
,
pp. 3169-3196
Persistent link: https://www.econbiz.de/10013457419
Saved in:
4
When does service employee's accent matter? : examining the moderating effect of service type, service criticality and accent service congruence
Hill, Sally Rao
;
Tombs, Alastair G.
- In:
European journal of marketing
56
(
2022
)
7
,
pp. 1985-2013
Persistent link: https://www.econbiz.de/10013352675
Saved in:
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