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subject:"United States"
~isPartOf:"International journal of quality and service sciences"
~person:"Gustafsson, Anders"
~subject:"Kundenzufriedenheit"
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Kundenzufriedenheit
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Improving the prerequisites for customer satisfaction and performance : a study of policy deployment in a global truck company
Edvardsson, Bo
;
Gustafsson, Anders
;
Roos, Lars-Uno
- In:
International journal of quality and service sciences
2
(
2010
)
2
,
pp. 239-258
Persistent link: https://www.econbiz.de/10003996753
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