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type:"article"
~isPartOf:"International journal of services and operations management"
~source:"econis"
~type:"other"
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Search: subject_exact:"Service quality"
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Dienstleistungsqualität
102
Service quality
102
Customer satisfaction
55
Kundenzufriedenheit
55
service quality
34
Quality management
30
Qualitätsmanagement
30
Consumer behaviour
26
Konsumentenverhalten
26
India
22
Indien
22
Beziehungsmarketing
21
Relationship marketing
21
customer satisfaction
15
Dienstleistungssektor
12
Service industry
12
Performance measurement
11
Performance-Messung
11
Customer service
10
Kundenservice
10
SERVQUAL
10
Factor analysis
9
Faktorenanalyse
9
Gesundheitswesen
9
Health care system
9
Bank
8
Electronic Banking
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Electronic banking
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Gesundheitsversorgung
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Health care
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Measurement
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Messung
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Mobile communications
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Mobilkommunikation
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Structural equation model
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Strukturgleichungsmodell
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Bankgeschäft
6
Banking services
6
SEM
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AHP approach
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103
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Karppinen, Henri
4
Adil, Mohd
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Dabestani, Reza
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Huiskonen, Janne
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Kamakoty, Juhi
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Seppänen, Kaisa
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Shahin, Arash
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Khan, Mohammed Naved
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Khare, Arpita
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Koivuniemi, Jouni
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Lotfi, Farhad Hosseinzadeh
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Raut, Rakesh D.
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Abu Bakar Sade
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1
Allada, Vijaya Kameswari
1
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1
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International journal of services and operations management
International journal of hospitality management
402
Journal of retailing and consumer services
331
The service industries journal
285
Journal of business research : JBR
240
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
218
The journal of services marketing
210
Auditing : a journal of practice & theory
172
International journal of contemporary hospitality management
162
Services marketing quarterly
140
Journal of hospitality marketing & management
137
Journal of air transport management
135
The TQM journal : the international review of organizational improvement
123
Journal of travel and tourism marketing
121
Tourism management : research, policies, practice
117
International journal of quality & reliability management
113
International journal of quality and service sciences
111
Service business
107
International journal of productivity and quality management : IJPQM
105
Journal of service research : JSR
103
Health care management review : HCM review
101
Cogent business & management
100
The accounting review : a publication of the American Accounting Association
94
Total quality management & business excellence
92
Journal of service management
91
Quality management journal : QMJ
86
Economics of education review
79
Managing service quality : MSQ ; an international journal
75
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
74
Journal of health economics
73
International journal of services, economics and management
71
International journal of auditing : IJA
66
Managerial auditing journal
66
Asia Pacific journal of marketing and logistics
63
Management science : journal of the Institute for Operations Research and the Management Sciences
62
The international journal of bank marketing : IJBM
58
Industrial marketing management : the international journal for industrial and high-tech firms
57
Accounting horizons : a quarterly publication of the American Accounting Association
55
Journal of Asian finance, economics and business : JAFEB
55
Journal of health organization and management
55
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ECONIS (ZBW)
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1
Evaluation and improvement of service quality in information technology department of a detergent production company using the SERVQUAL approach
Ershadi, Mohammad Javad
;
Niaki, Seyed Taghi Akhavan
; …
- In:
International journal of services and operations management
34
(
2019
)
2
,
pp. 228-240
Persistent link: https://www.econbiz.de/10012154632
Saved in:
2
Electronic word-of-mouth in the mobile service sector : the role of service quality and customer emotional response
Alsaggaf, Mohammed
;
Lü, Kevin
;
Li, Xiaoying
- In:
International journal of services and operations management
34
(
2019
)
1
,
pp. 81-110
Persistent link: https://www.econbiz.de/10012145258
Saved in:
3
Automated banks' service quality in developing economy : empirical evidences from India
Sadiq, Mohd
;
Adil, Mohd
;
Khan, Mohammed Naved
- In:
International journal of services and operations management
33
(
2019
)
3
,
pp. 331-350
Persistent link: https://www.econbiz.de/10012145298
Saved in:
4
The impact of service quality in postal services: the mediating role of self-service technology
Salmi Mohd Isa
;
Shaian Kiumarsi
- In:
International journal of services and operations management
33
(
2019
)
3
,
pp. 395-419
Persistent link: https://www.econbiz.de/10012145308
Saved in:
5
Contact centre service excellence : a proposed conceptual framework
Surya Dharamdass
;
Fernando, Yudi
- In:
International journal of services and operations management
29
(
2018
)
1
,
pp. 18-41
Persistent link: https://www.econbiz.de/10011849891
Saved in:
6
Service gap deployment : a framework to link quality gaps to service activities
Franceschini, Fiorenzo
;
Mastrogiacomo, Luca
- In:
International journal of services and operations management
29
(
2018
)
1
,
pp. 85-99
Persistent link: https://www.econbiz.de/10011849897
Saved in:
7
A development model of factors affecting customer loyalty to mobile service providers in Thailand
Patcharanan Klankaew
;
Amnuay Saengnoree
- In:
International journal of services and operations management
29
(
2018
)
4
,
pp. 487-506
Persistent link: https://www.econbiz.de/10011878321
Saved in:
8
Importance of SERVQUAL dimensions in leveraging service quality in insurance industry from the perspective of different cultural and socioeconomic environment : a SEM approach
Kumar, R. Meikanda Ganesh
;
Jothimurugan, T.
;
Anbuoli, P.
- In:
International journal of services and operations management
30
(
2018
)
1
,
pp. 98-119
Persistent link: https://www.econbiz.de/10011878423
Saved in:
9
Does ownership matter in service quality?
Adeinat, Iman M.
;
Gregg, Charles
- In:
International journal of services and operations management
30
(
2018
)
2
,
pp. 254-266
Persistent link: https://www.econbiz.de/10011886152
Saved in:
10
Instrument for measuring service quality and dimensions of service quality affecting image, value and trust in medical tourism area
Anish, M. N.
;
Dhanish, P. B.
;
Sridharan, R.
- In:
International journal of services and operations management
30
(
2018
)
4
,
pp. 419-446
Persistent link: https://www.econbiz.de/10011927277
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