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type:"article"
~isPartOf:"International journal of services and operations management : IJSOM"
~subject:"Customer satisfaction"
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Customer satisfaction
Dienstleistungsqualität
40
Service quality
40
Kundenzufriedenheit
29
service quality
15
Beziehungsmarketing
12
Consumer behaviour
12
Konsumentenverhalten
12
Relationship marketing
12
India
9
Indien
9
Quality management
8
Qualitätsmanagement
8
Dienstleistungssektor
6
Service industry
6
customer satisfaction
6
Arbeitszufriedenheit
5
Job satisfaction
5
E-commerce
4
Electronic Commerce
4
Gesundheitsversorgung
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Health care
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Hospital
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Krankenhaus
4
Bank
3
Bankgeschäft
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Banking services
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Einzelhandel
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Gesundheitswesen
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Health care system
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Higher education institution
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Hochschule
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Online retailing
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Online-Handel
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Retail trade
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SERVQUAL
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customer loyalty
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loyalty
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AHP
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AHP approach
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29
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Melo, Fagner José Coutinho de melo
3
Albuquerque, André Philippi Gonzaga de
2
Medeiros, Denise Dumke de
2
Agariya, Arun Kumar
1
Agrawal, Nikhil
1
Ahmed, Salma
1
Ahmed, Waqar
1
Al Mahmud, Abdullah
1
Al-Salaiti, Alaa Ahmad
1
Alves, Gisela Maria
1
Araújo, Claudia Affonso Silva
1
Arsalan Najmi
1
Arshad, Yamna
1
Azmin Azliza Aziz
1
Bajpai, V. N.
1
Barafkandeh, Shayan
1
Barros, Chrystina
1
Barros, Kelson Wagner da Silva
1
Bordoloi, Sanjeev K.
1
Campos, Domingos Fernandes
1
Carvalho, Raíssa Souto Maior Corrêa de
1
Castro, José Francisco Tebaldi de
1
Demir, Ahmet
1
Divkoti, Mohammad Mahdi Ahmadian
1
Ebrahimi, Mohsen
1
Fan, Ying
1
Ferreira, Rodrigo Nunes
1
Garg, Mahesh Chand
1
Ghaffari, Rahman
1
Guimaraes Junior, Djalma Silva
1
Guimarães, Julio Cesar Ferro de
1
Kanapathy, Kanagi A. P.
1
Khaled, Amgad S. D.
1
Khalifa, Gamal S. A.
1
Kianfar, Kamran
1
Knox, Dan
1
Kolaee, Aliraza Safarpour Soukhteh
1
Kumar, Parveen
1
Leão, Nilson Cibério de Araújo
1
Lima, Cláudio Benevenuto de Campos
1
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International journal of services and operations management : IJSOM
Journal of retailing and consumer services
214
International journal of hospitality management
212
Journal of business research : JBR
137
The journal of services marketing
129
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
123
The service industries journal
98
Journal of hospitality marketing & management
96
International journal of contemporary hospitality management
90
Journal of travel and tourism marketing
83
Services marketing quarterly
76
Journal of air transport management
65
Tourism management : research, policies, practice
62
Service business
60
The TQM journal : the international review of organizational improvement
60
International journal of quality and service sciences
56
International journal of services and operations management
55
Cogent business & management
53
Journal of service research : JSR
52
Total quality management & business excellence
50
International journal of quality & reliability management
49
International journal of productivity and quality management : IJPQM
47
Asia Pacific journal of marketing and logistics
45
Journal of service management
45
International journal of services, economics and management
44
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
44
Managing service quality : MSQ ; an international journal
40
The international journal of bank marketing : IJBM
37
Journal of Asian finance, economics and business : JAFEB
34
Quality management journal : QMJ
34
Journal of the Academy of Marketing Science
28
International journal of electronic marketing and retailing : IJEMR
26
Journal of strategic marketing
26
Journal of service theory and practice : JSTP
25
Psychology & marketing
25
International journal of business information systems : IJBIS
24
Tourism management perspectives : TMP
24
International journal of electronic customer relationship management : IJECRM
23
European journal of marketing : EJM
22
Health marketing quarterly
22
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ECONIS (ZBW)
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1
Service quality of ski group package tours : a modified importance-performance analysis
Liu, Shih-Hao
;
Tsai, Chin-Hsiang
- In:
International journal of services and operations …
46
(
2023
)
1
,
pp. 35-59
Persistent link: https://www.econbiz.de/10014364451
Saved in:
2
Impact of student perceived service quality and faculty transformational leadership on student satisfaction and student motivation : an empirical study
Agrawal, Nikhil
;
Sangwan, Dhruv
;
Prabhu, H. Mahesh
- In:
International journal of services and operations …
41
(
2022
)
3
,
pp. 343-356
Persistent link: https://www.econbiz.de/10013257527
Saved in:
3
Customer satisfaction and loyalty in Malaysian resort hotels : the role of empathy, reliability and tangible dimensions of service quality
Yeong, Si Ni
;
Knox, Dan
;
Prabhakar, Guru
- In:
International journal of services and operations …
41
(
2022
)
4
,
pp. 444-462
Persistent link: https://www.econbiz.de/10013257545
Saved in:
4
Effect of customer satisfaction, costs, knowledge and awareness, infrastructure and service quality on e-commerce success
Saadat, Niloofar
;
Shadnoush, Nosratoollah
;
Nameghi, …
- In:
International journal of services and operations …
42
(
2022
)
1
,
pp. 32-51
Persistent link: https://www.econbiz.de/10013257562
Saved in:
5
Impact of internal marketing on the customer perceptions in SMEs
Demir, Ahmet
- In:
International journal of services and operations …
42
(
2022
)
3
,
pp. 379-396
Persistent link: https://www.econbiz.de/10013367345
Saved in:
6
Gap between expectation and perception of customers about e-banking services for each service quality dimensions in selected public and private sector banks in India
Garg, Mahesh Chand
;
Kumar, Parveen
- In:
International journal of services and operations …
42
(
2022
)
4
,
pp. 525-538
Persistent link: https://www.econbiz.de/10013369248
Saved in:
7
Relationship between service quality, consumer values, satisfaction and loyalty : an empirical study of a shopping mall
Campos, Domingos Fernandes
;
Barros, Kelson Wagner da Silva
- In:
International journal of services and operations …
39
(
2021
)
4
,
pp. 541-562
Persistent link: https://www.econbiz.de/10012693067
Saved in:
8
Determinants of service quality in the COVID-19 times : an analysis of online shopping in Brazil
Albuquerque, André Philippi Gonzaga de
;
Melo, Fagner …
- In:
International journal of services and operations …
46
(
2023
)
3
,
pp. 429-447
Persistent link: https://www.econbiz.de/10014430316
Saved in:
9
Redefining a value co-creation behaviour model for student satisfaction in HEIs
Manzoor, Shamima Raihan
;
Al Mahmud, Abdullah
- In:
International journal of services and operations …
45
(
2023
)
3
,
pp. 293-313
Persistent link: https://www.econbiz.de/10014364407
Saved in:
10
A quality-based customer service system approach
Leão, Nilson Cibério de Araújo
;
Melo, Fagner José …
- In:
International journal of services and operations …
45
(
2023
)
4
,
pp. 484-513
Persistent link: https://www.econbiz.de/10014364435
Saved in:
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