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type:"article"
~isPartOf:"Journal of Asian finance, economics and business : JAFEB"
~isPartOf:"Total quality management & business excellence"
~subject:"Hotel industry"
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Hotel industry
Dienstleistungsqualität
144
Service quality
144
Customer satisfaction
84
Kundenzufriedenheit
84
Quality management
45
Qualitätsmanagement
45
Consumer behaviour
41
Konsumentenverhalten
41
Beziehungsmarketing
35
Relationship marketing
35
service quality
32
Service Quality
24
Product quality
20
Produktqualität
20
Gesundheitsversorgung
19
Health care
19
Viet Nam
19
Vietnam
19
Hospital
16
Krankenhaus
16
Customer Satisfaction
15
SERVQUAL
14
Gesundheitswesen
13
Health care system
13
customer satisfaction
13
Higher education institution
12
Hochschule
12
Emotion
11
Measurement
10
Messung
10
Students
10
Studierende
10
Financial audit
9
Wirtschaftsprüfung
9
Hotellerie
8
Satisfaction
8
healthcare
8
Fuzzy sets
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Fuzzy-Set-Theorie
7
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8
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8
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Ahmad, Mansoor
1
Akhtar, Farheen
1
Azad, Mohsen Farzaneh
1
Beheshtinia, Mohammad Ali
1
Bernato, Innocentius
1
Chang, Kuo-Chien
1
Chatzoglou, Prodromos D.
1
Cheng, Yi-Sung
1
Goeltom, Vasco Adato H.
1
Hsu, Ya-Ti
1
Juliana, J.
1
Kristiana, Yustisia
1
Kuluriōtēs, Dēmētrios
1
Kuo, Nien-Te
1
Laode, M. I.
1
Lestari, Yuliani Dwi
1
López-Gamero, María D.
1
Malik, Shahab Alam
1
Metaxas, Ioannis N.
1
Molina Azorín, José Francisco
1
Pereira-Moliner, Jorge
1
Pramono, Rudy
1
Quang Hieu Le
1
Raziq, Muhammad Mustafa
1
Tarí, Juan José
1
Thanh Thuy Thi Le
1
Thanh Xuan Thi Nguyen
1
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Journal of Asian finance, economics and business : JAFEB
Total quality management & business excellence
International journal of hospitality management
129
International journal of contemporary hospitality management
53
Journal of hospitality marketing & management
47
Tourism management : research, policies, practice
39
Journal of travel and tourism marketing
30
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
17
The service industries journal
15
Tourism management perspectives : TMP
13
Tourism analysis : an interdisciplinary tourism & hospitality journal
10
Tourism economics : the business and finance of tourism and recreation
10
Journal of retailing and consumer services
9
Journal of hospitality and tourism insights
8
International journal of leisure and tourism marketing : IJLTM
7
Enlightening tourism : ET ; a pathmaking journal
6
International journal of services, economics and management
6
Journal for global business advancement : JGBA
6
Journal of vacation marketing : an international journal
6
Administrative Sciences : open access journal
5
Global business and finance review
5
The journal of services marketing
5
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
5
Tourism and hospitality research : THR
5
Tourism and hospitality research : the surrey quarterly review
5
Acta Universitatis Danubius / Oeconomica
4
Amfiteatru economic : an economic and business research periodical
4
International journal of productivity and quality management : IJPQM
4
International journal of quality & reliability management
4
Inventi impact: service sector
4
Journal of business research : JBR
4
Journal of vacation marketing
4
Service business
4
The Cornell hospitality quarterly
4
Tourism review : the official journal of the AIEST
4
Economic research
3
European research studies
3
International journal of business and economics
3
International journal of business information systems : IJBIS
3
International journal of services and operations management
3
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ECONIS (ZBW)
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1
Customer satisfaction in hotel services : a case study of Thanh Hoa Province, Vietnam
Quang Hieu Le
;
Thanh Xuan Thi Nguyen
;
Thanh Thuy Thi Le
- In:
Journal of Asian finance, economics and business : JAFEB
7
(
2020
)
10
,
pp. 919-927
Persistent link: https://www.econbiz.de/10012671513
Saved in:
2
The effect of service quality and value of five-star hotel services on behavioral intentions with the role of consumer satisfaction as mediator
Goeltom, Vasco Adato H.
;
Kristiana, Yustisia
;
Juliana, J.
; …
- In:
Journal of Asian finance, economics and business : JAFEB
7
(
2020
)
11
,
pp. 967-976
Persistent link: https://www.econbiz.de/10012671847
Saved in:
3
The relationship between internalisation of a quality standard and customer results via employee and social results in the hotel industry
Tarí, Juan José
;
Pereira-Moliner, Jorge
;
Molina …
- In:
Total quality management & business excellence
33
(
2022
)
14
,
pp. 1656-1673
Persistent link: https://www.econbiz.de/10013415861
Saved in:
4
Service innovation of 3/2 star hotel in Bandung
Lestari, Yuliani Dwi
;
Laode, M. I.
- In:
Journal of Asian finance, economics and business : JAFEB
5
(
2018
)
3
,
pp. 73-80
Persistent link: https://www.econbiz.de/10011918944
Saved in:
5
How work engagement influences relationship quality : the roles of work motivation and perceived service guarantee strength
Chang, Kuo-Chien
;
Hsu, Ya-Ti
;
Cheng, Yi-Sung
;
Kuo, Nien-Te
- In:
Total quality management & business excellence
32
(
2021
)
12
,
pp. 1316-1340
Persistent link: https://www.econbiz.de/10012607249
Saved in:
6
Measuring service quality perceptions of customers in the hotel industry of Pakistan
Malik, Shahab Alam
;
Akhtar, Farheen
;
Raziq, Muhammad Mustafa
- In:
Total quality management & business excellence
31
(
2020
)
3
,
pp. 263-278
Persistent link: https://www.econbiz.de/10012256595
Saved in:
7
Proposing a new modus operandi for sustainable business excellence : the case of Greek hospitality industry
Metaxas, Ioannis N.
;
Chatzoglou, Prodromos D.
; …
- In:
Total quality management & business excellence
30
(
2019
)
5
,
pp. 499-524
Persistent link: https://www.econbiz.de/10012199767
Saved in:
8
A fuzzy QFD approach using SERVQUAL and Kano models under budget constraint for hotel services
Beheshtinia, Mohammad Ali
;
Azad, Mohsen Farzaneh
- In:
Total quality management & business excellence
30
(
2019
)
7
,
pp. 808-830
Persistent link: https://www.econbiz.de/10012199789
Saved in:
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