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type:"article"
~isPartOf:"Management science : journal of the Institute for Operations Research and the Management Sciences"
~subject:"Gesundheitsversorgung"
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Gesundheitsversorgung
Dienstleistungsqualität
62
Service quality
62
Hospital
18
Krankenhaus
18
Health care
16
Customer satisfaction
12
Kundenzufriedenheit
12
Gesundheitswesen
10
Health care system
10
healthcare
10
Consumer behaviour
9
Konsumentenverhalten
9
Queueing theory
9
Warteschlangentheorie
9
service quality
9
Beziehungsmarketing
8
Relationship marketing
8
Quality management
7
Qualitätsmanagement
7
service operations
7
Product quality
6
Produktqualität
6
Financial audit
5
Patienten
5
Patients
5
Wirtschaftsprüfung
5
Dienstleistungssektor
4
Nursing profession
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Operations Research
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Operations research
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Pflegeberufe
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Service industry
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customer satisfaction
4
empirical operations management
4
Competition
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Customer service
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Dynamic programming
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Dynamische Optimierung
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Gastronomie
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16
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Chan, Carri W.
3
Terwiesch, Christian
3
Bavafa, Hessam
2
Escobar, Gabriel
2
Kim, Song-hee
2
Adida, Elodie
1
Armony, Mor
1
Bartel, Ann
1
Batt, Robert J.
1
Besbes, Omar
1
Bravo, Fernanda
1
Canamucio, Anne
1
Chan, Tian Heong
1
Debo, Laurens G.
1
Deore, Aishwarrya
1
Ghose, Anindya
1
Green, Linda V.
1
Hitt, Lorin M.
1
Holzhacker, Martin
1
Hsu, John
1
Krishnan, Ranjani
1
Kuntz, Ludwig
1
Landrum, Mary Beth
1
Lekwijit, Suparerk
1
Liu, Nan
1
Lu, Lijian
1
Marcus, Steven C.
1
Mishra, Arul
1
Mishra, Himanshu
1
Narula, Kritika
1
Newhouse, Joseph P.
1
Olivares, Marcelo
1
Rathee, Shelly
1
Saghafian, Soroush
1
Scholtes, Stefan
1
Shan, Wang
1
Song, Lina
1
Sülz, Sandra
1
Toktay, L. Beril
1
Tucker, Anita L.
1
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Management science : journal of the Institute for Operations Research and the Management Sciences
Health care management review : HCM review
55
Journal of health organization and management
38
Health marketing quarterly
28
The TQM journal : the international review of organizational improvement
22
Journal of health economics
18
Quality management journal : QMJ
18
Total quality management & business excellence
17
Technological forecasting & social change : an international journal
15
International journal of hospitality management
14
The service industries journal
14
International journal of productivity and quality management : IJPQM
13
Health care management science
12
Health economics
11
Health economics review
11
International journal of quality & reliability management
11
International journal of quality and service sciences
11
The European journal of health economics
11
International journal of pharmaceutical and healthcare marketing : IJPHM
10
Manufacturing & service operations management : M & SOM
10
Production and operations management : an international journal of the Production and Operations Management Society
10
Socio-economic planning sciences : the international journal of public sector decision-making
10
The European journal of health economics : HEPAC ; health economics in prevention and care
10
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
10
Journal of business research : JBR
9
Journal of service management
9
Production and operations management : the flagship research journal of the Production and Operations Management Society
9
Services marketing quarterly
9
European journal of operational research : EJOR
8
International journal of health care finance and economics
8
International journal of services and operations management
8
Public management review
8
International journal of production economics
7
International journal of production research
7
Health care management science : a new journal serving the international health care management community
6
Inquiry : a journal of health care organization, provision and financing
6
Omega : the international journal of management science
6
Australasian marketing journal
5
International journal of pharmaceutical and healthcare marketing
5
Journal of operations management
5
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1
Direct and spillover effects of quality disclosure regulation : evidence from California hospitals
Deore, Aishwarrya
;
Holzhacker, Martin
;
Krishnan, Ranjani
- In:
Management science : journal of the Institute for …
70
(
2024
)
4
,
pp. 2477-2496
Persistent link: https://www.econbiz.de/10014520102
Saved in:
2
The interplay between online reviews and physician demand : an empirical investigation
Xu, Yuqian
;
Armony, Mor
;
Ghose, Anindya
- In:
Management science : journal of the Institute for …
67
(
2021
)
12
,
pp. 7344-7361
Persistent link: https://www.econbiz.de/10012815283
Saved in:
3
The impact of vertical integration on physician behavior and healthcare delivery : evidence from gastroenterology practices
Saghafian, Soroush
;
Song, Lina
;
Newhouse, Joseph P.
; …
- In:
Management science : journal of the Institute for …
69
(
2023
)
12
,
pp. 7158-7179
Persistent link: https://www.econbiz.de/10014444084
Saved in:
4
Alphanumeric vs. numeric token systems and the healthcare experience : field evidence from healthcare delivery in india
Rathee, Shelly
;
Narula, Kritika
;
Mishra, Arul
;
Mishra, …
- In:
Management science : journal of the Institute for …
69
(
2023
)
2
,
pp. 1180-1221
Persistent link: https://www.econbiz.de/10014295475
Saved in:
5
Capacity rationing in primary care : provider availability shocks and channel diversion
Bavafa, Hessam
;
Canamucio, Anne
;
Marcus, Steven C.
; …
- In:
Management science : journal of the Institute for …
68
(
2022
)
4
,
pp. 2842-2859
Persistent link: https://www.econbiz.de/10013368315
Saved in:
6
Separate and concentrate : accounting for patient complexity in general hospitals
Kuntz, Ludwig
;
Scholtes, Stefan
;
Sülz, Sandra
- In:
Management science : journal of the Institute for …
65
(
2019
)
6
,
pp. 2482-2501
Persistent link: https://www.econbiz.de/10012039810
Saved in:
7
Managing appointment-based services in the presence of walk-in customers
Shan, Wang
;
Liu, Nan
;
Wan, Guohua
- In:
Management science : journal of the Institute for …
66
(
2020
)
2
,
pp. 667-686
Persistent link: https://www.econbiz.de/10012213219
Saved in:
8
Should hospitals keep their patients longer? : the role of inpatient care in reducing postdischarge mortality
Bartel, Ann
;
Chan, Carri W.
;
Kim, Song-hee
- In:
Management science : journal of the Institute for …
66
(
2020
)
6
,
pp. 2326-2346
Persistent link: https://www.econbiz.de/10012254391
Saved in:
9
Contracting in medical equipment maintenance services : an empirical investigation
Chan, Tian Heong
;
Véricourt, Francis de
;
Besbes, Omar
- In:
Management science : journal of the Institute for …
65
(
2019
)
3
,
pp. 1136-1150
Persistent link: https://www.econbiz.de/10012013564
Saved in:
10
Contracts for healthcare referral services : coordination via outcome-based penalty contracts
Adida, Elodie
;
Bravo, Fernanda
- In:
Management science : journal of the Institute for …
65
(
2019
)
3
,
pp. 1322-1341
Persistent link: https://www.econbiz.de/10012013623
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