//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
type:"article"
~isPartOf:"Managing service quality : MSQ ; an international journal"
~subject:"Customer satisfaction"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject_exact:"Service quality"
Narrow search
Delete all filters
| 3 applied filters
Year of publication
From:
To:
Subject
All
Customer satisfaction
Dienstleistungsqualität
75
Service quality
75
Kundenzufriedenheit
40
Beziehungsmarketing
21
Relationship marketing
21
Consumer behaviour
20
Konsumentenverhalten
20
Quality management
14
Qualitätsmanagement
14
Beschwerdemanagement
10
Complaint management
10
USA
9
United States
9
Customer service
8
Kundenservice
8
Taiwan
6
Dienstleistungsmanagement
5
Dienstleistungssektor
5
Emotion
5
Online retailing
5
Online-Handel
5
Service industry
5
Service management
5
Gastronomie
4
Gerechtigkeit
4
Justice
4
Product quality
4
Produktqualität
4
Restaurant industry
4
Sport event
4
Sportveranstaltung
4
Standardisierung
4
Standardization
4
Viral marketing
4
Virales Marketing
4
Bank
3
E-commerce
3
Electronic Commerce
3
Measurement
3
more ...
less ...
Type of publication
All
Article
Book / Working Paper
1
Type of publication (narrower categories)
All
Article in journal
40
Aufsatz in Zeitschrift
40
Language
All
English
40
Author
All
Larivière, Bart
2
Van Vaerenbergh, Yves
2
Barber, Nelson
1
Barlas, Achilleas
1
Beise-Zee, Rian
1
Caro, Laura Martínez
1
Chai, Kai-hin
1
Chang, Li-kuan
1
Chaniotakis, Ioannis E.
1
Chen, Houn-gee
1
Chen, Martin
1
Chen, Wen-ying
1
Chen, Ying-hueih
1
Cheng, Yu-chi
1
Chih, Wen-hai
1
Choi, Beom Joon
1
Cunha, Miguel Pina e
1
De Keyser, Arne
1
Fan, Qingji
1
Francis, Julie E.
1
García, Jose Antonio Martínez
1
Gaur, Sanjaya Singh
1
Georgiadis, Christos K.
1
Grant, David B.
1
Hensley, Rhonda L.
1
Howell, Ryan
1
Hsieh, Jung-kuei
1
Hsieh, Yi-ching
1
Hsu, Li-chun
1
Johnston, Robert
1
Juga, Jari
1
Juntunen, Jouni
1
Kamoche, Ken
1
Kim, Hyun Sik
1
Kim, Joong In
1
Kim, Tae Ho
1
Ko, Yong Jae
1
Kong, Xiangyu
1
Koustelios, Athanasios
1
Ku, Hsuan-hsuan
1
more ...
less ...
Published in...
All
Managing service quality : MSQ ; an international journal
Journal of retailing and consumer services
214
International journal of hospitality management
212
Journal of business research : JBR
137
The journal of services marketing
129
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
123
The service industries journal
98
Journal of hospitality marketing & management
96
International journal of contemporary hospitality management
90
Journal of travel and tourism marketing
83
Services marketing quarterly
76
Journal of air transport management
65
Tourism management : research, policies, practice
62
Service business
60
The TQM journal : the international review of organizational improvement
60
International journal of quality and service sciences
56
International journal of services and operations management
55
Cogent business & management
53
Journal of service research : JSR
52
Total quality management & business excellence
50
International journal of quality & reliability management
49
International journal of productivity and quality management : IJPQM
47
Asia Pacific journal of marketing and logistics
45
Journal of service management
45
International journal of services, economics and management
44
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
44
The international journal of bank marketing : IJBM
37
Journal of Asian finance, economics and business : JAFEB
34
Quality management journal : QMJ
34
International journal of services and operations management : IJSOM
29
Journal of the Academy of Marketing Science
28
International journal of electronic marketing and retailing : IJEMR
26
Journal of strategic marketing
26
Journal of service theory and practice : JSTP
25
Psychology & marketing
25
International journal of business information systems : IJBIS
24
Tourism management perspectives : TMP
24
International journal of electronic customer relationship management : IJECRM
23
European journal of marketing : EJM
22
Health marketing quarterly
22
more ...
less ...
Source
All
ECONIS (ZBW)
40
Showing
1
-
10
of
40
Sort
Relevance
Date (newest first)
Date (oldest first)
1
An integrated-process model of service quality, istitutional brand and behavioural intentions : the case of a University
Sultan, Parves
;
Wong, Ho Yin
- In:
Managing service quality : MSQ ; an international journal
24
(
2014
)
5
,
pp. 487-521
Persistent link: https://www.econbiz.de/10010422299
Saved in:
2
Healthcare industry, hospitals, image congruence, service quality, switching costs, trust
Lien, Che-hui
;
Wu, Jyh-jeng
;
Chen, Ying-hueih
;
Wang, …
- In:
Managing service quality : MSQ ; an international journal
24
(
2014
)
4
,
pp. 399-416
Persistent link: https://www.econbiz.de/10010389677
Saved in:
3
Retaining customers after service failure recoveries : a contingency model
Wang, Kai-yu
;
Hsu, Li-chun
;
Chih, Wen-hai
- In:
Managing service quality : MSQ ; an international journal
24
(
2014
)
4
,
pp. 318-338
Persistent link: https://www.econbiz.de/10010389695
Saved in:
4
Customer intentions to ivoke service guarantees : do excellence in service recovery, type of guarantee and cultural orientation matter?
Van Vaerenbergh, Yves
;
De Keyser, Arne
;
Larivière, Bart
- In:
Managing service quality : MSQ ; an international journal
24
(
2014
)
1
,
pp. 45-62
Persistent link: https://www.econbiz.de/10010252064
Saved in:
5
Does relationship matter? : customers' response to service failure
Tsai, Chia-ching
;
Yang, Yung-kai
;
Cheng, Yu-chi
- In:
Managing service quality : MSQ ; an international journal
24
(
2014
)
2
,
pp. 139-159
Persistent link: https://www.econbiz.de/10010254024
Saved in:
6
Service responses to emotional states of business customers
Wang, Yi-chieh
;
Beise-Zee, Rian
- In:
Managing service quality : MSQ ; an international journal
23
(
2013
)
1
,
pp. 43-61
Persistent link: https://www.econbiz.de/10009770752
Saved in:
7
A longitudinal study of the zone of tolerance
Stodnick, Michael
;
Marley, Kathryn A.
- In:
Managing service quality : MSQ ; an international journal
23
(
2013
)
1
,
pp. 25-42
Persistent link: https://www.econbiz.de/10009770753
Saved in:
8
Service recovery's impact on customers next-in-line
Van Vaerenbergh, Yves
;
Vermeir, Iris
;
Larivière, Bart
- In:
Managing service quality : MSQ ; an international journal
23
(
2013
)
6
,
pp. 495-512
Persistent link: https://www.econbiz.de/10010202243
Saved in:
9
Is masimum customer servie always a good thing? : customer satisfaction in response to over-attentive service
Ku, Hsuan-hsuan
;
Kuo, Chien-chih
;
Chen, Martin
- In:
Managing service quality : MSQ ; an international journal
23
(
2013
)
5
,
pp. 437-452
Persistent link: https://www.econbiz.de/10009792529
Saved in:
10
Implementing CRM in nursing homes : the effects of resident satisfaction
Wang, Mai-ling
- In:
Managing service quality : MSQ ; an international journal
23
(
2013
)
5
,
pp. 388-409
Persistent link: https://www.econbiz.de/10009792542
Saved in:
1
2
3
4
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->