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type:"article"
~person:"Bani-Melhem, Shaker"
~person:"Mandal, Santanu"
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Bani-Melhem, Shaker
Mandal, Santanu
Duchek, Stephanie
9
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6
Rofcanin, Yasin
6
Vargas-Hernández, José G.
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Cooke, Fang Lee
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Healy, Adrian
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Gunasekaran, Angappa
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King, Danielle D.
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Kumar, Anil
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Labaka, Leire
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Luu Trong Tuan
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Singh, Rajesh K.
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Tengblad, Stefan
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Wood, Geoffrey T.
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Zobel, Christopher W.
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Ali, Imran
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Béné, Christophe
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Carmeli, Abraham
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Chowdhury, Md Maruf Hossan
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Dhoopar, Aastha
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Faridahwati Mohd Shamsudin
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Fogliatto, Flavio Sanson
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Förster, Charlotte
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International journal of logistics economics and globalisation
1
International journal of services, economics and management
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ECONIS (ZBW)
10
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1
Customer incivility and customer problem-solving behaviour in frontline employees : testing a moderated mediation model
Bani-Melhem, Shaker
;
Abu Khait, Rawan
;
Faridahwati Mohd …
- In:
Total quality management & business excellence
33
(
2022
)
3
,
pp. 278-296
Persistent link: https://www.econbiz.de/10013166863
Saved in:
2
Do alliance capabilities matter in tourism dynamic capabilities development? : an examination through agility and resilience lens
Mandal, Santanu
;
Vishnu, Shri
;
Roshini, Maria
- In:
International journal of business excellence : IJBEX
25
(
2021
)
3
,
pp. 370-390
Persistent link: https://www.econbiz.de/10012798374
Saved in:
3
Do employee resilience, focus on opportunity, and work-related curiosity predict innovative work behaviour? : the mediating role of career adaptability
Abu Khait, Rawan
;
Bani-Melhem, Shaker
;
Faridahwati Mohd …
- In:
Managing knowledge, absorptive capacity and innovation
,
(pp. 31-60)
.
2021
Persistent link: https://www.econbiz.de/10012596541
Saved in:
4
Does employee resilience exacerbate the effects of abusive supervision? : a study of frontline employees’ self-esteem, turnover intention, and innovative behaviors
Bani-Melhem, Shaker
;
Quratulain, Samina
;
Al-Hawari, …
- In:
Journal of hospitality marketing & management
30
(
2021
)
5
,
pp. 611-629
Persistent link: https://www.econbiz.de/10012549288
Saved in:
5
Do frontline employees cope effectively with abusive supervision and customer incivility? : testing the effect of employee resilience
Al-Hawari, Mohd Ahmad
;
Bani-Melhem, Shaker
;
Quratulain, …
- In:
Journal of business and psychology
35
(
2020
)
2
,
pp. 223-240
Persistent link: https://www.econbiz.de/10012226862
Saved in:
6
Do employee resilience, focus on opportunity, and work-related curiosity predict innovative work behaviour? : the mediating role of career adaptability
Abu Khait, Rawan
;
Bani-Melhem, Shaker
;
Faridahwati Mohd …
- In:
International journal of innovation management
24
(
2020
)
7
,
pp. 2050070-1-2050070-30
Persistent link: https://www.econbiz.de/10012271606
Saved in:
7
Influence of social media on medical chain agility and resilience : an empirical investigation
Mandal, Santanu
;
Korasiga, Venkateswara Rao
;
Das, Payel
- In:
International journal of enterprise network management …
11
(
2020
)
4
,
pp. 347-371
Persistent link: https://www.econbiz.de/10012503293
Saved in:
8
An empirical inquiry into the antecedents and consequences of perceived e-retailer's resilience
Raju, G. Amar
;
Roy, Souvik
;
Mandal, Santanu
- In:
International journal of services, economics and management
9
(
2018
)
3/4
,
pp. 208-230
Persistent link: https://www.econbiz.de/10012035887
Saved in:
9
Enablers of warning and recovery capabilities in supply chains : an empirical study
Mandal, Santanu
- In:
International journal of logistics economics and …
7
(
2018
)
1
,
pp. 28-48
Persistent link: https://www.econbiz.de/10012063122
Saved in:
10
The influence of organizational culture on healthcare supply chain resilience: moderating role of technology orientation
Mandal, Santanu
- In:
The journal of business & industrial marketing
32
(
2017
)
8
,
pp. 1021-1037
Persistent link: https://www.econbiz.de/10011802523
Saved in:
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