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type:"article"
~person:"Edvardsson, Bo"
~person:"Rivkin, Steven G."
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Search: subject_exact:"Servicequalität"
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Dienstleistungsqualität
37
Service quality
37
Customer satisfaction
9
Kundenzufriedenheit
9
Lehrkräfte
9
Teaching profession
9
Beziehungsmarketing
8
Relationship marketing
8
Beschwerdemanagement
7
Complaint management
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Betriebliche Wertschöpfung
5
Consumer behaviour
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Customer service
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Dienstleistung
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Konsumentenverhalten
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Schweden
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Services
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Sweden
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USA
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Value creation
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Customer integration
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Equality of opportunity in education
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37
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Edvardsson, Bo
Rivkin, Steven G.
Han, Heesup
42
Mattila, Anna S.
39
Prybutok, Victor R.
38
Prentice, Catherine
32
Bruhn, Manfred
26
McColl-Kennedy, Janet R.
26
Shahin, Arash
26
Hanushek, Eric Alan
21
Sharma, Piyush
21
Siciliani, Luigi
20
Knechel, W. Robert
19
Balaji, M. S.
18
Jang, Soocheong
17
Marimon, Frederic
17
Witell, Lars
17
Wong, IpKin Anthony
17
Gil Saura, Irene
16
Gong, Taeshik
16
Hyun, Sunghyup Sean
16
Klaus, Philipp
16
Wirtz, Jochen
16
Zhang, Min
16
Gustafsson, Anders
15
Gravelle, Hugh
14
Guchait, Priyanko
14
Ladhari, Riadh
14
Line, Nathaniel D.
14
McFadden, Kathleen L.
14
Patterson, Paul G.
14
Qu, Hailin
14
Benkenstein, Martin
13
Bilgihan, Anil
13
Grégoire, Yany
13
Gursoy, Dogan
13
Karatepe, Osman M.
13
Kim, Woo Gon
13
Mahapatra, Siba Sankar
13
O'Cass, Aron
13
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Journal of service management
6
International journal of quality and service sciences
3
Managing service quality : MSQ ; an international journal
3
Journal of human resources : JHR
2
Journal of public economics
2
The journal of services marketing
2
Annual review of economics
1
Brookings papers on education policy
1
Econometrica : journal of the Econometric Society, an internat. society for the advancement of economic theory in its relation to statistics and mathematics
1
Economics of education review
1
Handbook of the economics of education : volume 2
1
Handbook of the economics of education ; Vol. 2
1
Journal of business research : JBR
1
Journal of labor economics
1
Journal of retailing and consumer services
1
Journal of service research
1
Marketing letters : a journal of research in marketing
1
Scandinavian journal of management
1
Service Excellence als Impulsgeber : Strategien - Management - Innovationen - Branchen ; Bernd Stauss zum 60. Geburtstag
1
Service quality and management
1
The economic journal : the journal of the Royal Economic Society
1
The economics of school choice
1
The journal of economic perspectives : EP ; a journal of the American Economic Association
1
The service industries journal
1
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
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ECONIS (ZBW)
37
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1
Money for nothing : the impact of compensation on customers' bad-mouthing in service recovery encounters
Arsenovic, Jasenko
;
Edvardsson, Bo
;
Otterbring, Tobias
; …
- In:
Marketing letters : a journal of research in marketing
34
(
2023
)
1
,
pp. 69-82
Persistent link: https://www.econbiz.de/10014265992
Saved in:
2
Service ecosystem design : propositions, process model, and future research agenda
Vink, Josina
;
Koskela-Huotari, Kaisa
;
Tronvoll, Bård
; …
- In:
Journal of service research
24
(
2021
)
2
,
pp. 168-186
Persistent link: https://www.econbiz.de/10012522519
Saved in:
3
Learning from the pioneering founders of the service research field
Bowen, David E.
;
Fisk, Raymond P.
;
Bateson, John E. G.
; …
- In:
Journal of service management
34
(
2023
)
4
,
pp. 605-630
Persistent link: https://www.econbiz.de/10014338196
Saved in:
4
Justice (is not the same) for all : the role of relationship activity for post-recovery outcomes
Arsenovic, Jasenko
;
De Keyser, Arne
;
Edvardsson, Bo
; …
- In:
Journal of business research : JBR
134
(
2021
),
pp. 342-351
Persistent link: https://www.econbiz.de/10012643777
Saved in:
5
Determinants of services co-creation with business customers
Jouny-Rivier, Elodie
;
Reynoso, Javier
;
Edvardsson, Bo
- In:
The journal of services marketing
31
(
2017
)
2
,
pp. 85-103
Persistent link: https://www.econbiz.de/10011654583
Saved in:
6
Linking service design to value creation and service research
Andreassen, Tor Wallin
;
Kristensson, Per
;
Lervik-Olsen, Line
- In:
Journal of service management
27
(
2016
)
1
,
pp. 21-29
Persistent link: https://www.econbiz.de/10011482091
Saved in:
7
Dynamic effects of teacher turnover on the quality of instruction
Hanushek, Eric Alan
;
Rivkin, Steven G.
;
Schiman, Jeffrey C.
- In:
Economics of education review
55
(
2016
),
pp. 132-148
Persistent link: https://www.econbiz.de/10011623612
Saved in:
8
Instruction time, classroom quality, and academic achievement
Rivkin, Steven G.
;
Schiman, Jeffrey C.
- In:
The economic journal : the journal of the Royal …
125
(
2015
)
588
,
pp. 425-448
Persistent link: https://www.econbiz.de/10011430995
Saved in:
9
Recovering service failure through resource integration
Xu, Yingzi
;
Tronvoll, Bård
;
Edvardsson, Bo
- In:
The service industries journal
34
(
2014
)
16
,
pp. 1253-1271
Persistent link: https://www.econbiz.de/10010492121
Saved in:
10
Customer experience from a self-service system perspective
Åkesson, Maria
;
Edvardsson, Bo
;
Tronvoll, Bård
- In:
Journal of service management
25
(
2014
)
5
,
pp. 677-698
Persistent link: https://www.econbiz.de/10010426047
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