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type:"article"
~person:"Valk, Wendy van der"
~subject:"Business services"
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Journal of purchasing and supply management
3
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
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ECONIS (ZBW)
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Controlling outsourced service delivery : managing service quality in business service triads
Iwaarden, Jos van
;
Valk, Wendy van der
- In:
Total quality management & business excellence : an …
24
(
2013
)
9
,
pp. 1046-1061
Persistent link: https://www.econbiz.de/10009793758
Saved in:
2
Monitoring in service triads consisting of buyers, subcontractors and end customers
Valk, Wendy van der
;
Iwaarden, Jos van
- In:
Journal of purchasing and supply management
17
(
2011
)
3
,
pp. 198-206
Persistent link: https://www.econbiz.de/10009296276
Saved in:
3
Securing customer satisfaction through component service specifications : purchasing maintenance services for social rented housing
Mossel, Henk-Jan van
;
Valk, Wendy van der
- In:
Journal of purchasing and supply management
14
(
2008
)
4
,
pp. 241-252
Persistent link: https://www.econbiz.de/10003794807
Saved in:
4
Managing the performance of outsourced customer contact centers
Tate, Wendy L.
;
Valk, Wendy van der
- In:
Journal of purchasing and supply management
14
(
2008
)
3
,
pp. 160-169
Persistent link: https://www.econbiz.de/10003766253
Saved in:
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