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type:"article"
~person:"Yoo, Jaewon"
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Arbeitsverhalten
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Bank employees
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Bankberufe
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Salespeople
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Work behaviour
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Consumer behaviour
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Employees stewardship toward customers
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Frontline bank employees
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Job demands-resources (JD-R) model
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Social capital
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Yoo, Jaewon
Yavas, Ugur
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International journal of bank marketing
2
The journal of personal selling & sales management : JPSSM
1
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ECONIS (ZBW)
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How do customer-related characteristics influence frontline bank employees' boundary spanning behaviors?
Lee, Myoung-Soung
;
Yoo, Jaewon
- In:
International journal of bank marketing
41
(
2023
)
7
,
pp. 1945-1973
Persistent link: https://www.econbiz.de/10014470760
Saved in:
2
The effects of frontline bank employees' social capital on adaptive selling behavior : serial multiple mediation model
Lee, Myoung-Soung
;
Yoo, Jaewon
- In:
International journal of bank marketing
40
(
2022
)
2
,
pp. 197-220
Persistent link: https://www.econbiz.de/10013165357
Saved in:
3
Exploring the impact of social undermining on salesperson deviance : an integrated model
Yoo, Jaewon
;
Frankwick, Gary L.
- In:
The journal of personal selling & sales management : JPSSM
33
(
2013
)
1
,
pp. 79-90
Persistent link: https://www.econbiz.de/10009716753
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