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type:"article"
~subject:"Einzelhandel"
~subject:"Hospital"
~type_genre:"Conference paper"
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Einzelhandel
Hospital
Dienstleistungsqualität
132
Service quality
132
Customer satisfaction
47
Kundenzufriedenheit
47
Quality management
33
Qualitätsmanagement
33
Consumer behaviour
27
Konsumentenverhalten
27
Beziehungsmarketing
22
Relationship marketing
22
Krankenhaus
15
Financial audit
12
Wirtschaftsprüfung
12
Gesundheitsversorgung
11
Health care
11
Higher education institution
10
Hochschule
10
Product quality
10
Produktqualität
10
Dienstleistungssektor
9
Gesundheitswesen
9
Health care system
9
Service industry
9
Patienten
8
Patients
8
service quality
8
E-commerce
6
Electronic Commerce
6
Innovation adoption
6
Innovationsakzeptanz
6
Measurement
6
Messung
6
Online retailing
6
Online-Handel
6
Retail trade
6
Arbeitszufriedenheit
5
Financial statement audit
5
Indonesia
5
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Undetermined
10
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1
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Article
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Conference paper
Article in journal
1,600
Aufsatz in Zeitschrift
1,600
Aufsatz im Buch
58
Book section
58
Konferenzbeitrag
21
Case study
10
Fallstudie
10
Collection of articles of several authors
1
Sammelwerk
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English
20
German
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He, Zhen
2
Thawesaengskulthai, Natcha
2
Wongrukmit, Patcharin
2
Abouee-Mehrizi, Hossein
1
Abu Bakar bin Abdul Hamid
1
AlShareef, Mohammed Abdullah
1
Baccarani, Claudio
1
Bera, Sasadhar
1
Boaz, Annette
1
Carter, Michael W.
1
Chakraborty, Shibashish
1
Dahlgaard, Jens Jörn
1
Deng, Yujia
1
Di Pietro, Laura
1
El-Tawansi, Muhammad Abdullah Yassin
1
Elsheikh, Ahmed Mohamed
1
Fielden, Jonathan
1
Fotiadis, Anestis K.
1
Gager, Melanie
1
Gowen, Charles, III.
1
Guglielmetti Mugion, Roberta
1
Hasana, S. A.
1
He, Shuguang
1
Huang, Dali
1
Indrawati
1
Jabeen, Samrena
1
Jung, Jin Ho
1
Jung, Yeonsung
1
Kim, Kyungok K.
1
Kim, Yeonshin
1
Kumar, Pradeep
1
Leber, Wulf-Dietrich
1
Locock, Louise
1
McDermott, Aoife
1
McFadden, Kathleen L.
1
Musella, Flaminia
1
Oh, Sangdo
1
Pathak, Vivek Kumar
1
Pedersen, Anne Reff
1
Pillai, S. K. B.
1
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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
4
Journal of health organization and management
3
International journal of quality and service sciences
2
Business process management journal
1
Health care management science
1
International journal of economics and financial issues : IJEFI
1
Journal of business research : JBR
1
Journal of electronic commerce in organizations : the international journal of electronic commerce in modern organizations ; an official publication of the Information Resources Management Association
1
Journal of service theory and practice
1
Neuerungen im Krankenhaus- und Arzneimittelbereich zwischen Bedarf und Finanzierung : 21. Bad Orber Gespräche über kontroverse Themen im Gesundheitswesen
1
Reinventing management strategies : the design for future ; issues in marketing and finance
1
Research in the decision sciences for global business : best papers from the 2013 annual conference
1
South Asian journal of management : SAJM
1
The TQM journal : the international review of organizational improvement
1
Understanding digital industry : proceedings of the Conference on Managing Digital Industry, Technology and Entrepreneurship (CoMDITE 2019), July 10-11, 2019, Bandung, Indonesia
1
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ECONIS (ZBW)
21
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1
The synergistic effects of LMX and procedural justice climate on employee motivation and customer loyalty in a retail service context
Jung, Jin Ho
;
Yoo, Jaewon
;
Jung, Yeonsung
- In:
Journal of service theory and practice
32
(
2022
)
2
,
pp. 232-257
Persistent link: https://www.econbiz.de/10013190891
Saved in:
2
Users' continuance intention toward hospitality service applications
Indrawati
;
Hasana, S. A.
;
Pillai, S. K. B.
- In:
Understanding digital industry : proceedings of the …
,
(pp. 76-80)
.
2020
Persistent link: https://www.econbiz.de/10012224780
Saved in:
3
Switching intentions : a case of Saudi Arabian hypermarkets
Jabeen, Samrena
;
Abu Bakar bin Abdul Hamid
;
Ur Rehman, Saif
- In:
International journal of economics and financial issues …
5
(
2015
)
1
,
pp. 215-222
Persistent link: https://www.econbiz.de/10011661399
Saved in:
4
The effect of creating new secondary health services on patients' perceptions : a Kano service quality analysis approach
Vassiliadis, Chris A.
;
Fotiadis, Anestis K.
; …
- In:
Total quality management & business excellence : an …
25
(
2014
)
8
,
pp. 897-907
Persistent link: https://www.econbiz.de/10010393800
Saved in:
5
Design of extended warranty service in a dual supply channel
He, Zhen
;
Huang, Dali
;
He, Shuguang
- In:
Total quality management & business excellence : an …
29
(
2018
)
9
,
pp. 1089-1107
Persistent link: https://www.econbiz.de/10011918857
Saved in:
6
Assessment of patient safety culture : a comparative case study between physicians and nurses
Elsheikh, Ahmed Mohamed
;
AlShareef, Mohammed Abdullah
; …
- In:
Business process management journal
23
(
2017
)
4
,
pp. 792-810
Persistent link: https://www.econbiz.de/10011723274
Saved in:
7
Qualitätsorientierung und Strukturbereinigung - das KHSG in der Umsetzungsphase
Leber, Wulf-Dietrich
- In:
Neuerungen im Krankenhaus- und Arzneimittelbereich …
,
(pp. 107-134)
.
2017
Persistent link: https://www.econbiz.de/10011760535
Saved in:
8
Reconciling internal and external satisfaction through probabilistic graphical models : an empirical study
Musella, Flaminia
;
Guglielmetti Mugion, Roberta
; …
- In:
International journal of quality and service sciences
9
(
2017
)
3/4
,
pp. 347-370
Persistent link: https://www.econbiz.de/10011772125
Saved in:
9
Quality management practices and their effects on the performance of public hospitals
Xiong, Jingjing
;
He, Zhen
;
Deng, Yujia
;
Zhang, Min
; …
- In:
International journal of quality and service sciences
9
(
2017
)
3/4
,
pp. 383-401
Persistent link: https://www.econbiz.de/10011772138
Saved in:
10
An examination of the association between service convenience flexibility in healthcare delivery systems and patient satisfaction
Kumar, Pradeep
;
Bera, Sasadhar
;
Chakraborty, Shibashish
- In:
South Asian journal of management : SAJM
24
(
2017
)
4
,
pp. 35-54
Persistent link: https://www.econbiz.de/10011888095
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