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type:"article"
~subject:"Einzelhandel"
~subject:"Measurement"
~type_genre:"Conference paper"
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Search: subject_exact:"Service quality"
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Einzelhandel
Measurement
Dienstleistungsqualität
132
Service quality
132
Customer satisfaction
47
Kundenzufriedenheit
47
Quality management
33
Qualitätsmanagement
33
Consumer behaviour
27
Konsumentenverhalten
27
Beziehungsmarketing
22
Relationship marketing
22
Hospital
15
Krankenhaus
15
Financial audit
12
Wirtschaftsprüfung
12
Gesundheitsversorgung
11
Health care
11
Higher education institution
10
Hochschule
10
Product quality
10
Produktqualität
10
Dienstleistungssektor
9
Gesundheitswesen
9
Health care system
9
Service industry
9
Patienten
8
Patients
8
service quality
8
E-commerce
6
Electronic Commerce
6
Innovation adoption
6
Innovationsakzeptanz
6
Messung
6
Online retailing
6
Online-Handel
6
Retail trade
6
Arbeitszufriedenheit
5
Financial statement audit
5
Indonesia
5
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1
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Conference paper
Article in journal
780
Aufsatz in Zeitschrift
780
Aufsatz im Buch
58
Book section
58
Konferenzbeitrag
12
Case study
11
Fallstudie
11
Reprint
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11
German
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He, Zhen
2
Thawesaengskulthai, Natcha
2
Wongrukmit, Patcharin
2
Abu Bakar bin Abdul Hamid
1
Angrist, Joshua D.
1
Bernhold, Torben
1
Dahlgaard, Jens Jörn
1
Douglas, Jacqueline
1
He, Shuguang
1
Huang, Dali
1
Hull, Peter
1
Jabeen, Samrena
1
Jung, Jin Ho
1
Jung, Yeonsung
1
Kaling, Nina
1
Kim, Kyungok K.
1
Kim, Yeonshin
1
Lellek, Vanessa
1
Oh, Sangdo
1
Pathak, Parag A.
1
Pathak, Vivek Kumar
1
Shukla, Vishal
1
Song, Sujin
1
Ur Rehman, Saif
1
Walters, Christopher
1
Wang, Weicheng
1
Yang, Xiaoxi
1
Yong-zhi, Qi
1
Yoo, Jaewon
1
Yoon, Sukki
1
Zhang, Min
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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
4
9. Münsteraner Facility-Management-Tag : [Tagungsband ... Termin: 8. November 2011, Ort: Messe- und Congress-Centrum Halle Münsterland, Münster]
1
International journal of economics and financial issues : IJEFI
1
Journal of business research : JBR
1
Journal of electronic commerce in organizations : the international journal of electronic commerce in modern organizations ; an official publication of the Information Resources Management Association
1
Journal of service theory and practice
1
Reinventing management strategies : the design for future ; issues in marketing and finance
1
The American economic review
1
The TQM journal : the international review of organizational improvement
1
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ECONIS (ZBW)
12
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1
The synergistic effects of LMX and procedural justice climate on employee motivation and customer loyalty in a retail service context
Jung, Jin Ho
;
Yoo, Jaewon
;
Jung, Yeonsung
- In:
Journal of service theory and practice
32
(
2022
)
2
,
pp. 232-257
Persistent link: https://www.econbiz.de/10013190891
Saved in:
2
Measuring service quality in telematics service : development and validation of multidimensional TeleServQ scale
He, Zhen
;
Yang, Xiaoxi
;
Wang, Weicheng
;
Zhang, Min
- In:
Total quality management & business excellence : an …
28
(
2017
)
10
,
pp. 1166-1182
Persistent link: https://www.econbiz.de/10011778137
Saved in:
3
Switching intentions : a case of Saudi Arabian hypermarkets
Jabeen, Samrena
;
Abu Bakar bin Abdul Hamid
;
Ur Rehman, Saif
- In:
International journal of economics and financial issues …
5
(
2015
)
1
,
pp. 215-222
Persistent link: https://www.econbiz.de/10011661399
Saved in:
4
Design of extended warranty service in a dual supply channel
He, Zhen
;
Huang, Dali
;
He, Shuguang
- In:
Total quality management & business excellence : an …
29
(
2018
)
9
,
pp. 1089-1107
Persistent link: https://www.econbiz.de/10011918857
Saved in:
5
Interpreting tests of school VAM validity
Angrist, Joshua D.
;
Hull, Peter
;
Pathak, Parag A.
; …
- In:
The American economic review
106
(
2016
)
5
,
pp. 388-392
Persistent link: https://www.econbiz.de/10011700054
Saved in:
6
Hospital service quality measurement models : patients from Asia, Europe, Australia and America
Thawesaengskulthai, Natcha
;
Wongrukmit, Patcharin
; …
- In:
Total quality management & business excellence : an …
26
(
2015
)
9/10
,
pp. 1029-1041
Persistent link: https://www.econbiz.de/10011440789
Saved in:
7
Mystery shoppers : an evaluation of their use in monitoring performance
Douglas, Jacqueline
- In:
The TQM journal : the international review of …
27
(
2015
)
6
,
pp. 705-715
Persistent link: https://www.econbiz.de/10011507263
Saved in:
8
Hospital service quality preferences among culture diversity
Wongrukmit, Patcharin
;
Thawesaengskulthai, Natcha
- In:
Total quality management & business excellence : an …
25
(
2014
)
8
,
pp. 908-922
Persistent link: https://www.econbiz.de/10010393799
Saved in:
9
An empirical study on apparel retail store choice : importance-performance analysis
Shukla, Vishal
;
Pathak, Vivek Kumar
- In:
Reinventing management strategies : the design for …
,
(pp. 90-98)
.
2014
Persistent link: https://www.econbiz.de/10010436509
Saved in:
10
Higher quality or lower price? : how value-increasing promotions affect retailer reputation via perceived value
Yoon, Sukki
;
Oh, Sangdo
;
Song, Sujin
;
Kim, Kyungok K.
; …
- In:
Journal of business research : JBR
67
(
2014
)
10
,
pp. 2088-2096
Persistent link: https://www.econbiz.de/10010400113
Saved in:
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