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type:"article"
~subject:"Innovation adoption"
~subject:"Konsumentenverhalten"
~type_genre:"Conference paper"
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Innovation adoption
Konsumentenverhalten
Dienstleistungsqualität
132
Service quality
132
Customer satisfaction
47
Kundenzufriedenheit
47
Quality management
33
Qualitätsmanagement
33
Consumer behaviour
27
Beziehungsmarketing
22
Relationship marketing
22
Hospital
15
Krankenhaus
15
Financial audit
12
Wirtschaftsprüfung
12
Gesundheitsversorgung
11
Health care
11
Higher education institution
10
Hochschule
10
Product quality
10
Produktqualität
10
Dienstleistungssektor
9
Gesundheitswesen
9
Health care system
9
Service industry
9
Patienten
8
Patients
8
service quality
8
E-commerce
6
Einzelhandel
6
Electronic Commerce
6
Innovationsakzeptanz
6
Measurement
6
Messung
6
Online retailing
6
Online-Handel
6
Retail trade
6
Arbeitszufriedenheit
5
Financial statement audit
5
Indonesia
5
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1
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Article
Book / Working Paper
2
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Conference paper
Article in journal
3,673
Aufsatz in Zeitschrift
3,673
Aufsatz im Buch
96
Book section
96
Konferenzbeitrag
30
Case study
4
Fallstudie
4
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1
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English
30
Author
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Abu Bakar bin Abdul Hamid
1
Alexandra, M. O.
1
Alif, M. Gunawan
1
Ariyanti, M.
1
Bouranta, Nancy
1
Bui Nhat Vuong
1
Cara, Corina
1
Casadesús, Martí
1
Cassia, Fabio
1
Cobelli, Nicola
1
Deng, Xiangming
1
Douglas, Jacqueline
1
El-Geneidy, Ahmed
1
Geni, S. L.
1
Gill, Liz
1
Grahsl, Hans-Peter
1
Hartono, Markus
1
Hasana, S. A.
1
Heikka, Eija-Liisa
1
Honekamp, Wilfried
1
Hsu, Maxwell K.
1
Huels, Brian
1
Höber, Angelika
1
Indrawati
1
Jabeen, Samrena
1
Kemppainen, Tiina
1
Kim, Kyungok K.
1
Kim, Yeonshin
1
Koutsothanassi, Eleni
1
Kusdinar, P.
1
Li, Dandan
1
Litvaj, Ivan
1
M. S. Mahrinasari
1
Marimon, Frederic
1
Mezei, József
1
Ni, Wenbin
1
Nikou, Shahrokh
1
Oh, Sangdo
1
Oikarinen, Eeva-Liisa
1
Pandjaitan, Dorothy Haratua Rouly
1
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Understanding digital industry : proceedings of the Conference on Managing Digital Industry, Technology and Entrepreneurship (CoMDITE 2019), July 10-11, 2019, Bandung, Indonesia
5
Journal of electronic commerce in organizations : the international journal of electronic commerce in modern organizations ; an official publication of the Information Resources Management Association
4
The TQM journal : the international review of organizational improvement
3
Journal of service theory and practice
2
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
2
Advances in applied economic research : proceedings of the 2016 International Conference on Applied Economics (ICOAE)
1
Analele ştiinţifice ale Univerşităţii Alexandru Ioan Cuza din Iaşi / Ştiinţe economice
1
Business process management journal
1
Information technology and management
1
International journal of economics and financial issues : IJEFI
1
International journal of quality and service sciences
1
Journal of business research : JBR
1
Mobility in a globalised world 2022
1
Proceedings of the IWEMB 2019 : Third International Workshop on Entrepreneurship in Electronic and Mobile Business : Vestfold, Norway, September 30-October 1, 2019
1
Reinventing management strategies : the design for future ; issues in marketing and finance
1
Research in transportation economics
1
Telecommunications policy : the international journal of digital economy, data sciences and new media
1
The future opportunities and challenges of business in digital era 4.0 : proceedings of the 2nd International Conference on Economics, Business and Entrepreneurship (ICEBE 2019), Bandar Lampung, Indonesia, 1 November, 2019
1
The international review of retail, distribution and consumer research
1
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ECONIS (ZBW)
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Acceptance of service and care robots from the nursing perspective
Solbrig, Patricia
;
Honekamp, Wilfried
- In:
Mobility in a globalised world 2022
,
(pp. 83-106)
.
2023
Persistent link: https://www.econbiz.de/10014425640
Saved in:
2
Moderating role of "consumer characteristics" in the influence of customer satisfaction on loyalty
M. S. Mahrinasari
;
Pandjaitan, Dorothy Haratua Rouly
- In:
The future opportunities and challenges of business in …
,
(pp. 205-209)
.
2020
Persistent link: https://www.econbiz.de/10012311274
Saved in:
3
First-time versus repeat tourists : resistance to negative information
Su, LuJun
;
Hsu, Maxwell K.
;
Huels, Brian
- In:
Journal of service theory and practice
32
(
2022
)
2
,
pp. 258-282
Persistent link: https://www.econbiz.de/10013190889
Saved in:
4
Introducing a sensemaking perspective to the service experience
Kemppainen, Tiina
;
Uusitalo, Outi
- In:
Journal of service theory and practice
32
(
2022
)
2
,
pp. 283-301
Persistent link: https://www.econbiz.de/10013190894
Saved in:
5
The influence of e-service quality on the data package buying experience in Telkomsel
Kusdinar, P.
;
Ariyanti, M.
- In:
Understanding digital industry : proceedings of the …
,
(pp. 27-30)
.
2020
Persistent link: https://www.econbiz.de/10012224745
Saved in:
6
Users' continuance intention toward hospitality service applications
Indrawati
;
Hasana, S. A.
;
Pillai, S. K. B.
- In:
Understanding digital industry : proceedings of the …
,
(pp. 76-80)
.
2020
Persistent link: https://www.econbiz.de/10012224780
Saved in:
7
Influence of perceived quality of mobile payment application towards loyalty
Sandyopasana, T. N.
;
Alif, M. Gunawan
- In:
Understanding digital industry : proceedings of the …
,
(pp. 163-167)
.
2020
Persistent link: https://www.econbiz.de/10012226340
Saved in:
8
Analysis of customer intention in adopting automated parcel station services
Sitorus, P. M. T.
;
Alexandra, M. O.
- In:
Understanding digital industry : proceedings of the …
,
(pp. 172-175)
.
2020
Persistent link: https://www.econbiz.de/10012226342
Saved in:
9
The link of e-servqual & perceived justice of e-recovery to satisfaction & loyalty
Syafrizal, S.
;
Geni, S. L.
- In:
Understanding digital industry : proceedings of the …
,
(pp. 316-319)
.
2020
Persistent link: https://www.econbiz.de/10012226548
Saved in:
10
An integrated model for customer's e-loyalty : an evidence from online shopping in Vietnam
Bui Nhat Vuong
;
Sid Suntrayuth
- In:
Proceedings of the IWEMB 2019 : Third International …
,
(pp. 367-406)
.
2020
Persistent link: https://www.econbiz.de/10012521577
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