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type:"article"
~subject:"Service industry"
~type_genre:"Conference paper"
~type_genre:"Mehrbändiges Werk"
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Search: subject_exact:"Service quality"
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Service industry
Dienstleistungsqualität
136
Service quality
136
Customer satisfaction
48
Kundenzufriedenheit
48
Quality management
34
Qualitätsmanagement
34
Consumer behaviour
27
Konsumentenverhalten
27
Beziehungsmarketing
22
Relationship marketing
22
Hospital
15
Krankenhaus
15
Financial audit
14
Wirtschaftsprüfung
14
Gesundheitsversorgung
11
Health care
11
Product quality
11
Produktqualität
11
Higher education institution
10
Hochschule
10
Dienstleistungssektor
9
Gesundheitswesen
9
Health care system
9
Patienten
8
Patients
8
service quality
8
E-commerce
6
Einzelhandel
6
Electronic Commerce
6
Innovation adoption
6
Innovationsakzeptanz
6
Measurement
6
Messung
6
Online retailing
6
Online-Handel
6
Retail trade
6
Arbeitszufriedenheit
5
Financial statement audit
5
Indonesia
5
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Conference paper
Mehrbändiges Werk
Article in journal
796
Aufsatz in Zeitschrift
796
Aufsatz im Buch
49
Book section
49
Konferenzbeitrag
9
Case study
6
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6
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3
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9
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Adjei, Emmanuel Kofi
1
Bang, Min-Gang
1
Cara, Corina
1
Grönroos, Christian
1
He, Zhen
1
Jaca, Carmen
1
Jeong, Se-Hyeon
1
Kemppainen, Tiina
1
Motogna, Mircea
1
Ojasalo, Katri
1
Park, Jong Woo
1
Park, Min-Je
1
Psomas, Evangelos
1
Tocila, Tudor
1
Uusitalo, Outi
1
Wang, Weicheng
1
Yang, Xiaoxi
1
Yoo, Hanjoo
1
Zhang, Min
1
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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
3
Africa-to-Africa internationalization : key issues and outcomes
1
Analele ştiinţifice ale Univerşităţii Alexandru Ioan Cuza din Iaşi / Ştiinţe economice
1
Development, Growth and Finance of Organizations from an Eastern European Context : the 2015 Griffiths School of Management Annual Conference on Business, Entrepreneurship and Ethics (GSMAC)
1
International journal of quality and service sciences
1
Journal of service theory and practice
1
Proceedings of the 5th International Conference on Economic Management and Green Development
1
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ECONIS (ZBW)
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1
Introducing a sensemaking perspective to the service experience
Kemppainen, Tiina
;
Uusitalo, Outi
- In:
Journal of service theory and practice
32
(
2022
)
2
,
pp. 283-301
Persistent link: https://www.econbiz.de/10013190894
Saved in:
2
A study on the factors of airline passenger service in COVID-19 era by using Delphi technique
Jeong, Se-Hyeon
;
Bang, Min-Gang
- In:
Proceedings of the 5th International Conference on …
,
(pp. 504-510)
.
2022
Persistent link: https://www.econbiz.de/10013352804
Saved in:
3
Measuring service quality in telematics service : development and validation of multidimensional TeleServQ scale
He, Zhen
;
Yang, Xiaoxi
;
Wang, Weicheng
;
Zhang, Min
- In:
Total quality management & business excellence : an …
28
(
2017
)
10
,
pp. 1166-1182
Persistent link: https://www.econbiz.de/10011778137
Saved in:
4
Application of affective engineering to service industries : feelings from airlines' in-flight service elements
Park, Min-Je
;
Park, Jong Woo
;
Yoo, Hanjoo
- In:
Total quality management & business excellence : an …
29
(
2018
)
9
,
pp. 1025-1042
Persistent link: https://www.econbiz.de/10011918825
Saved in:
5
Customer satisfaction in IT Professional Services research
Motogna, Mircea
- In:
Development, Growth and Finance of Organizations from …
,
(pp. 75-99)
.
2017
Persistent link: https://www.econbiz.de/10012221087
Saved in:
6
Inward internationalisation of hotel services : evidence from Ghana
Adjei, Emmanuel Kofi
- In:
Africa-to-Africa internationalization : key issues and …
,
(pp. 129-148)
.
2016
Persistent link: https://www.econbiz.de/10011632825
Saved in:
7
Total quality management practices and performance outcomes in Spanish service companies
Jaca, Carmen
;
Psomas, Evangelos
- In:
Total quality management & business excellence : an …
26
(
2015
)
9/10
,
pp. 958-970
Persistent link: https://www.econbiz.de/10011440752
Saved in:
8
Endorsements' effects of one branded service on attitude, purchase intention and intention of recommendation towards the service category
Cara, Corina
;
Tocila, Tudor
- In:
Analele ştiinţifice ale Univerşităţii Alexandru …
62
(
2015
)
1
,
pp. 65-73
Persistent link: https://www.econbiz.de/10011478433
Saved in:
9
Service productivity as mutual learning
Grönroos, Christian
;
Ojasalo, Katri
- In:
International journal of quality and service sciences
7
(
2015
)
2/3
,
pp. 296-311
Persistent link: https://www.econbiz.de/10011400704
Saved in:
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