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~type_genre:"Conference paper"
~type_genre:"Mehrbändiges Werk"
~type_genre:"Übersichtsarbeit"
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Search: subject_exact:"Service quality"
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Dienstleistungsqualität
144
Service quality
144
Customer satisfaction
49
Kundenzufriedenheit
49
Quality management
34
Qualitätsmanagement
34
Consumer behaviour
27
Konsumentenverhalten
27
Beziehungsmarketing
22
Relationship marketing
22
Hospital
15
Krankenhaus
15
Financial audit
14
Wirtschaftsprüfung
14
Product quality
12
Produktqualität
12
Gesundheitsversorgung
11
Health care
11
Gesundheitswesen
10
Health care system
10
Higher education institution
10
Hochschule
10
Dienstleistungssektor
9
Service industry
9
Patienten
8
Patients
8
service quality
8
Measurement
7
Messung
7
E-commerce
6
Einzelhandel
6
Electronic Commerce
6
Innovation adoption
6
Innovationsakzeptanz
6
Online retailing
6
Online-Handel
6
Regulation
6
Regulierung
6
Retail trade
6
Arbeitszufriedenheit
5
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76
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Conference paper
Mehrbändiges Werk
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13,610
Aufsatz in Zeitschrift
13,610
Aufsatz im Buch
1,054
Book section
1,054
Konferenzbeitrag
132
Case study
123
Fallstudie
123
Article
75
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15
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8
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6
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5
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4
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English
132
German
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He, Zhen
3
Šindelář, Michal
3
Ariyanti, M.
2
Bangsawan, Satria
2
Baskerville, Rachel
2
Cronemyr, Peter
2
Lagrosen, Stefan Olof
2
M. S. Mahrinasari
2
Pandjaitan, Dorothy Haratua Rouly
2
Porter, Brenda Ann
2
Psomas, Evangelos
2
Raharjo, Hendry
2
Rönnbäck, Åsa
2
Thawesaengskulthai, Natcha
2
Ugolini, Marta Maria
2
Wongrukmit, Patcharin
2
Zhang, Min
2
Ó hÓgartaigh, Ciarán
2
Abdullrahim, Najat
1
Abouee-Mehrizi, Hossein
1
Abu Bakar bin Abdul Hamid
1
Adjei, Emmanuel Kofi
1
Agyapong, Gloria Kakrabah-Quarshie
1
Akbar, M. A.
1
AlShareef, Mohammed Abdullah
1
Alexandra, M. O.
1
Alif, M. Gunawan
1
Ambrosino, Giorgio
1
Amorim, Marlene
1
Angrist, Joshua D.
1
Anttila, Juhani
1
Aragão, Joaquim
1
Autor, David H.
1
Awasthi, Anjali
1
Azis, E.
1
Baccarani, Claudio
1
Baković, Tomislav
1
Baldwin, Alan Edward
1
Bang, Min-Gang
1
Basalisco, Bruno
1
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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
16
International journal of quality and service sciences
12
The TQM journal : the international review of organizational improvement
11
Business process management journal
6
Research in transportation economics
6
International journal of auditing : IJA
5
Journal of electronic commerce in organizations : the international journal of electronic commerce in modern organizations ; an official publication of the Information Resources Management Association
5
Understanding digital industry : proceedings of the Conference on Managing Digital Industry, Technology and Entrepreneurship (CoMDITE 2019), July 10-11, 2019, Bandung, Indonesia
5
International journal of economics and financial issues : IJEFI
4
9. Münsteraner Facility-Management-Tag : [Tagungsband ... Termin: 8. November 2011, Ort: Messe- und Congress-Centrum Halle Münsterland, Münster]
3
Journal of health organization and management
3
Journal of service theory and practice
3
The future opportunities and challenges of business in digital era 4.0 : proceedings of the 2nd International Conference on Economics, Business and Entrepreneurship (ICEBE 2019), Bandar Lampung, Indonesia, 1 November, 2019
3
Zur Ökonomie gemeinwohlorientierter Medien : Massenkommunikation in Deutschland, Österreich und der Schweiz
3
Die Organisation von Hochschulen in Theorie und Praxis : Forschungen zur Reform des Wissenschaftsbetriebes
2
Eurasian Business and Economics Perspectives : Proceedings of the 37th Eurasia Business and Economics Society Conference
2
Information technology and management
2
Journal of economic literature
2
Journal of financial services marketing : JFSM
2
Managing learning organization in industry 4.0 : proceedings of the International Seminar and Conference on Learning Organization (ISCLO 2019), Bandung, Indonesia, October 9-10, 2019
2
Public sector accountants and quantum leap : how far we can survive in Industrial Revolution 4.0? : proceedings of the 1st International Conference on Public Sector Accounting (ICOPSA 2019), October 29-30, 2019, Jakarta, Indonesia
2
South Asian journal of management : SAJM
2
Telecommunications policy : the international journal of digital economy, data sciences and new media
2
The American economic review
2
Advances in applied economic research : proceedings of the 2016 International Conference on Applied Economics (ICOAE)
1
Africa-to-Africa internationalization : key issues and outcomes
1
Analele ştiinţifice ale Univerşităţii Alexandru Ioan Cuza din Iaşi / Ştiinţe economice
1
Annual review of economics
1
Development, Growth and Finance of Organizations from an Eastern European Context : the 2015 Griffiths School of Management Annual Conference on Business, Entrepreneurship and Ethics (GSMAC)
1
Digital economy for customer benefit and business fairness : proceedings of the International Conference on Sustainable Collaboration in Business, Information and Innovation (SCBTII 2019), Bandung, Indonesia, October 9-10, 2019
1
European journal of marketing : EJM
1
European journal of operational research : EJOR
1
Health care management science
1
International journal of Islamic and Middle Eastern finance and management
1
International journal of quality & reliability management
1
Journal of business research : JBR
1
Journal of direct, data and digital marketing practice : the international journal of the Institute of Direct Marketing
1
Journal of economic development
1
Journal of regulatory economics
1
Journal of revenue and pricing management
1
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ECONIS (ZBW)
144
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1
Total quality service in digital era
Schiavone, Francesco
;
Pietronudo, Maria Cristina
; …
- In:
The TQM journal : the international review of …
35
(
2023
)
5
,
pp. 1170-1193
Persistent link: https://www.econbiz.de/10014321605
Saved in:
2
On-campus accommodation service quality : the mediating role of students' satisfaction on word of mouth
Gabbianelli, Linda
;
Pencarelli, Tonino
- In:
The TQM journal : the international review of …
35
(
2023
)
5
,
pp. 1224-1255
Persistent link: https://www.econbiz.de/10014321615
Saved in:
3
Is artificial intelligence improving the audit process?
Fedyk, Anastassia
;
Hodson, James
;
Khimich, Natalya
; …
- In:
Review of accounting studies
27
(
2022
)
3
,
pp. 938-985
Persistent link: https://www.econbiz.de/10013457396
Saved in:
4
Acceptance of service and care robots from the nursing perspective
Solbrig, Patricia
;
Honekamp, Wilfried
- In:
Mobility in a globalised world 2022
,
(pp. 83-106)
.
2023
Persistent link: https://www.econbiz.de/10014425640
Saved in:
5
Developing Internet of Things-related ISO 10001 Hand Hygiene Privacy Codes in healthcare
Ortiz, María Belén
;
Karapetrovic, Stanislav
- In:
The TQM journal : the international review of …
35
(
2023
)
5
,
pp. 1194-1210
Persistent link: https://www.econbiz.de/10014321611
Saved in:
6
Exploring relevant factors influencing guests' satisfaction : case study - 4* and 5* hotels in Mamaia Resort
Negrușa, Adina Letiția
;
Chifu, Ioan Cristian
;
Bode, …
- In:
Remodelling Businesses for Sustainable Development : …
,
(pp. 85-101)
.
2023
Persistent link: https://www.econbiz.de/10013536144
Saved in:
7
Moderating role of "consumer characteristics" in the influence of customer satisfaction on loyalty
M. S. Mahrinasari
;
Pandjaitan, Dorothy Haratua Rouly
- In:
The future opportunities and challenges of business in …
,
(pp. 205-209)
.
2020
Persistent link: https://www.econbiz.de/10012311274
Saved in:
8
Market concentration of audit services provided to public-interest entities : empirical evidence from the Czech Republic
Stiebal, Richard
;
Šindelář, Michal
- In:
Eurasian Business and Economics Perspectives : …
,
(pp. 157-170)
.
2022
Persistent link: https://www.econbiz.de/10013462028
Saved in:
9
The analysis of audit market concentration in Visegrad 4 countries
Šindelář, Michal
- In:
Eurasian Business and Economics Perspectives : …
,
(pp. 191-204)
.
2022
Persistent link: https://www.econbiz.de/10013462047
Saved in:
10
The supervisory authorities' view on audit quality in the Czech Republic
Šindelář, Michal
;
Müllerová, Libuše
- In:
Regulation of Finance and Accounting : 21st and 22nd …
,
(pp. 377-384)
.
2022
Persistent link: https://www.econbiz.de/10013449183
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