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~type_genre:"Conference paper"
~type_genre:"Mehrbändiges Werk"
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Dienstleistungsqualität
136
Service quality
136
Customer satisfaction
48
Kundenzufriedenheit
48
Quality management
34
Qualitätsmanagement
34
Consumer behaviour
27
Konsumentenverhalten
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service quality
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Messung
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Online retailing
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1,054
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He, Zhen
3
Šindelář, Michal
3
Ariyanti, M.
2
Bangsawan, Satria
2
Baskerville, Rachel
2
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2
Lagrosen, Stefan Olof
2
M. S. Mahrinasari
2
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Porter, Brenda Ann
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Psomas, Evangelos
2
Raharjo, Hendry
2
Rönnbäck, Åsa
2
Thawesaengskulthai, Natcha
2
Ugolini, Marta Maria
2
Wongrukmit, Patcharin
2
Zhang, Min
2
Ó hÓgartaigh, Ciarán
2
Abdullrahim, Najat
1
Abouee-Mehrizi, Hossein
1
Abu Bakar bin Abdul Hamid
1
Adjei, Emmanuel Kofi
1
Agyapong, Gloria Kakrabah-Quarshie
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Akbar, M. A.
1
AlShareef, Mohammed Abdullah
1
Alexandra, M. O.
1
Alif, M. Gunawan
1
Ambrosino, Giorgio
1
Amorim, Marlene
1
Angrist, Joshua D.
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Anttila, Juhani
1
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1
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1
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1
Azis, E.
1
Baccarani, Claudio
1
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1
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1
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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
16
International journal of quality and service sciences
12
The TQM journal : the international review of organizational improvement
11
Business process management journal
6
Research in transportation economics
6
International journal of auditing : IJA
5
Journal of electronic commerce in organizations : the international journal of electronic commerce in modern organizations ; an official publication of the Information Resources Management Association
5
Understanding digital industry : proceedings of the Conference on Managing Digital Industry, Technology and Entrepreneurship (CoMDITE 2019), July 10-11, 2019, Bandung, Indonesia
5
International journal of economics and financial issues : IJEFI
4
9. Münsteraner Facility-Management-Tag : [Tagungsband ... Termin: 8. November 2011, Ort: Messe- und Congress-Centrum Halle Münsterland, Münster]
3
Journal of health organization and management
3
Journal of service theory and practice
3
The future opportunities and challenges of business in digital era 4.0 : proceedings of the 2nd International Conference on Economics, Business and Entrepreneurship (ICEBE 2019), Bandar Lampung, Indonesia, 1 November, 2019
3
Zur Ökonomie gemeinwohlorientierter Medien : Massenkommunikation in Deutschland, Österreich und der Schweiz
3
Die Organisation von Hochschulen in Theorie und Praxis : Forschungen zur Reform des Wissenschaftsbetriebes
2
Eurasian Business and Economics Perspectives : Proceedings of the 37th Eurasia Business and Economics Society Conference
2
Information technology and management
2
Journal of financial services marketing : JFSM
2
Managing learning organization in industry 4.0 : proceedings of the International Seminar and Conference on Learning Organization (ISCLO 2019), Bandung, Indonesia, October 9-10, 2019
2
Public sector accountants and quantum leap : how far we can survive in Industrial Revolution 4.0? : proceedings of the 1st International Conference on Public Sector Accounting (ICOPSA 2019), October 29-30, 2019, Jakarta, Indonesia
2
South Asian journal of management : SAJM
2
Telecommunications policy : the international journal of digital economy, data sciences and new media
2
The American economic review
2
Advances in applied economic research : proceedings of the 2016 International Conference on Applied Economics (ICOAE)
1
Africa-to-Africa internationalization : key issues and outcomes
1
Analele ştiinţifice ale Univerşităţii Alexandru Ioan Cuza din Iaşi / Ştiinţe economice
1
Development, Growth and Finance of Organizations from an Eastern European Context : the 2015 Griffiths School of Management Annual Conference on Business, Entrepreneurship and Ethics (GSMAC)
1
Digital economy for customer benefit and business fairness : proceedings of the International Conference on Sustainable Collaboration in Business, Information and Innovation (SCBTII 2019), Bandung, Indonesia, October 9-10, 2019
1
European journal of operational research : EJOR
1
Health care management science
1
International journal of quality & reliability management
1
Journal of business research : JBR
1
Journal of direct, data and digital marketing practice : the international journal of the Institute of Direct Marketing
1
Journal of economic development
1
Journal of revenue and pricing management
1
Mathematics in business management : [International Conference on Mathematics in Engineering and Business Management during 9 - 10 March 2012, Chennai, India]
1
Mobility in a globalised world 2022
1
Neuerungen im Krankenhaus- und Arzneimittelbereich zwischen Bedarf und Finanzierung : 21. Bad Orber Gespräche über kontroverse Themen im Gesundheitswesen
1
New business and regulatory strategies in the postal sector
1
Proceedings of the 2017 Euro-Asia Conference on Environment and CSR: Tourism, Society and Education Session ; Part 2
1
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ECONIS (ZBW)
136
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21
Influence of perceived quality of mobile payment application towards loyalty
Sandyopasana, T. N.
;
Alif, M. Gunawan
- In:
Understanding digital industry : proceedings of the …
,
(pp. 163-167)
.
2020
Persistent link: https://www.econbiz.de/10012226340
Saved in:
22
Analysis of customer intention in adopting automated parcel station services
Sitorus, P. M. T.
;
Alexandra, M. O.
- In:
Understanding digital industry : proceedings of the …
,
(pp. 172-175)
.
2020
Persistent link: https://www.econbiz.de/10012226342
Saved in:
23
The link of e-servqual & perceived justice of e-recovery to satisfaction & loyalty
Syafrizal, S.
;
Geni, S. L.
- In:
Understanding digital industry : proceedings of the …
,
(pp. 316-319)
.
2020
Persistent link: https://www.econbiz.de/10012226548
Saved in:
24
Analysis of e-payment service quality in Bandung
Azis, E.
;
Akbar, M. A.
;
Rohandi, M. M. A.
- In:
Digital economy for customer benefit and business …
,
(pp. 52-56)
.
2020
Persistent link: https://www.econbiz.de/10012228026
Saved in:
25
The influence of service quality on repurchase intention in the Plaza Telkomcel in Timor Leste
Soares, C.
;
Ariyanti, M.
- In:
Managing learning organization in industry 4.0 : …
,
(pp. 41-46)
.
2020
Persistent link: https://www.econbiz.de/10012259304
Saved in:
26
Analysis of customer satisfaction as an intervening variable on the effect of retail service quality on customer loyalty at Uniqlo Indonesia
Saraswati, T. G.
;
Saputri, M. E.
- In:
Managing learning organization in industry 4.0 : …
,
(pp. 87-92)
.
2020
Persistent link: https://www.econbiz.de/10012259360
Saved in:
27
Multimodale Kommunikation für Dienstleistungsanbieter am Point of Service (POS) zur Steuerung der wahrgenommenen Dienstleistungsqualität
Steffen, Dirk
- In:
Werbung für alle Sinne : multimodale …
,
(pp. 237-252)
.
2020
Persistent link: https://www.econbiz.de/10012271839
Saved in:
28
The factors affecting passenger satisfaction with short-range air transport services : Approach to value chain in the case of Vietnam Airlines
Dang Khoa Tran
;
Dung Quang Truong
- In:
Journal of economic development
45
(
2020
)
1
,
pp. 145-158
Persistent link: https://www.econbiz.de/10012602708
Saved in:
29
Analysis of audit tenure limitation policy for public accounting firms in Indonesia
Suharly, Erly
;
Nugroho, Agung
- In:
Public sector accountants and quantum leap : how far we …
,
(pp. 206-210)
.
2020
Persistent link: https://www.econbiz.de/10012305637
Saved in:
30
An integrated model for customer's e-loyalty : an evidence from online shopping in Vietnam
Bui Nhat Vuong
;
Sid Suntrayuth
- In:
Proceedings of the IWEMB 2019 : Third International …
,
(pp. 367-406)
.
2020
Persistent link: https://www.econbiz.de/10012521577
Saved in:
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