The factors affecting passenger satisfaction with short-range air transport services : Approach to value chain in the case of Vietnam Airlines
Year of publication: |
2020
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Authors: | Dang Khoa Tran ; Dung Quang Truong |
Published in: |
Journal of economic development. - Seoul, Korea : [Verlag nicht ermittelbar], ISSN 0254-8372, ZDB-ID 872015-0. - Vol. 45.2020, 1, p. 145-158
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Subject: | Passenger Satisfaction | Air Transport Services | Value Chain | Luftverkehr | Air transport | Betriebliche Wertschöpfung | Value creation | Kundenzufriedenheit | Customer satisfaction | Dienstleistungsqualität | Service quality | Vietnam | Viet Nam | Fluggesellschaft | Airline | Passagierluftverkehr | Air passenger transport | Deregulierung | Deregulation |
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