Self-check-in kiosk quality and airline non-contact service maximization : how to win air traveler satisfaction and loyalty in the post-pandemic world?
Year of publication: |
2021
|
---|---|
Authors: | Moon, Hyoungeun ; Lho, Heejung Linda ; Han, Heesup |
Published in: |
Journal of travel and tourism marketing. - [Erscheinungsort nicht ermittelbar] : Routledge, ISSN 1540-7306, ZDB-ID 2112951-4. - Vol. 38.2021, 4, p. 383-398
|
Subject: | airlines | Covid-19 era | non-contact service | passenger innovativeness | passenger loyalty | passenger satisfaction | Self-check-in kiosk | the attribution theory | Dienstleistungsqualität | Service quality | Kundenzufriedenheit | Customer satisfaction | Fluggesellschaft | Airline | Beziehungsmarketing | Relationship marketing | Coronavirus | Passagierluftverkehr | Air passenger transport | Luftverkehr | Air transport |
-
Key drivers of passenger loyalty : a case of Frankfurt-Istanbul flights
Calisir, Nese, (2016)
-
Contribution of airline F&B to passenger loyalty enhancement in the full-service airline industry
Han, Heesup, (2020)
-
Rahim, A. Ganiyu, (2016)
- More ...
-
Uncovering the determinants of pro-environmental consumption for green hotels and green restaurants
Han, Heesup, (2019)
-
Indoor and outdoor physical surroundings and guests’ emotional well-being
Han, Heesup, (2019)
-
Suh, Myoungsun, (2015)
- More ...