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type_genre:"Übersichtsarbeit"
~isPartOf:"Journal of retailing and consumer services"
~type_genre:"Article in journal"
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Search: subject_exact:"Reziprozitätstheorie"
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Austauschtheorie
8
Social exchange theory
8
Consumer behaviour
6
Konsumentenverhalten
6
Beziehungsmarketing
3
Customer satisfaction
3
Kundenzufriedenheit
3
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Andersson, Pernille K.
1
Audrain-Pontevia, Anne-Françoise
1
Folwarczny, Michał
1
Gupta, Roopak Kumar
1
Gustafsson, Anders
1
Hooge, Ilona E. de
1
Kim, Eunjin
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Kristensson, Per
1
N'Goala, Gilles
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Otterbring, Tobias
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Poncin, Ingrid
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Simon, Françoise
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Straeter, Laura M.
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Journal of retailing and consumer services
Journal of economic behavior & organization : JEBO
40
Journal of business ethics : JOBE
35
Journal of business research : JBR
31
The international journal of human resource management
26
The leadership quarterly : LQ ; an international journal of political, social and behavioral science
22
Journal of managerial psychology
21
Journal of business and psychology
20
Journal of organizational behavior : OB ; the internat. journal of industrial, occupational and organizational psychology and behavior
19
Leadership & organization development journal
19
Games and economic behavior
18
Journal of economic psychology : research in economic psychology and behavioral economics
18
Industrial marketing management : the international journal for industrial and high-tech firms
16
International journal of hospitality management
16
Journal of behavioral and experimental economics
16
Experimental economics : a journal of the Economic Science Association
14
Games
14
Group & organization management : an international journal
14
Organizational behavior and human decision processes : a journal of fundamental research and theory in applied psychology
14
Academy of Management journal : AMJ
13
Human relations
13
Journal of management : JOM
11
Organization science : a journal of the Institute for Operations Research and the Management Sciences ; bridging disciplines to advance knowledge of organizations
11
European management journal
10
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
10
Asia Pacific journal of management : APJM ; a publication of the Faculty of Business Administration, National University of Singapore
9
International journal of human resource management
9
Journal of management & organization : JMO
9
Pakistan journal of commerce and social sciences
9
Tourism management : research, policies, practice
9
Frontiers of business research in China : selected publications from Chinese universities
8
Human resource management
8
Journal of vocational behavior
8
Management science : journal of the Institute for Operations Research and the Management Sciences
8
Economics letters
7
European Sport management quarterly : ESMQ
7
International journal of contemporary hospitality management
7
International journal of manpower
7
Journal of leadership & organizational studies : JLOS; official journal of the Midwest Academy of Management
7
Management and organization review : MOR ; the journal of the International Association for Chinese Management Research
7
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ECONIS (ZBW)
8
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1
Social validation, reciprocation, and sustainable orientation : cultivating "clean" codes of conduct through social influence
Otterbring, Tobias
;
Folwarczny, Michał
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014460858
Saved in:
2
Don't tell me you are sorry with a gift : the negative consequences of apology gifts
Hooge, Ilona E. de
;
Straeter, Laura M.
- In:
Journal of retailing and consumer services
70
(
2023
),
pp. 1-8
Persistent link: https://www.econbiz.de/10014240268
Saved in:
3
Effects of confidence and social benefits on consumers' extra-role and in-role behaviors : a social identity and social exchange perspective
Utkarsh
;
Gupta, Roopak Kumar
- In:
Journal of retailing and consumer services
65
(
2022
),
pp. 1-12
Persistent link: https://www.econbiz.de/10013169566
Saved in:
4
Social capital, user motivation, and collaborative consumption of online platform services
Kim, Eunjin
;
Yoon, Sungjun
- In:
Journal of retailing and consumer services
62
(
2021
),
pp. 1-9
Persistent link: https://www.econbiz.de/10012648954
Saved in:
5
Et tu, Brute? : how unfair!
Tripathi, Sanjeev
- In:
Journal of retailing and consumer services
39
(
2017
),
pp. 79-92
Persistent link: https://www.econbiz.de/10011747727
Saved in:
6
The effect of frontline employees' personal self-disclosure on consumers' encounter experience
Andersson, Pernille K.
;
Gustafsson, Anders
;
Kristensson, Per
- In:
Journal of retailing and consumer services
30
(
2016
),
pp. 40-49
Persistent link: https://www.econbiz.de/10011473141
Saved in:
7
A good deal online : the impacts of acquisition and transition value on e-satisfaction and e-loyalty
Audrain-Pontevia, Anne-Françoise
;
N'Goala, Gilles
; …
- In:
Journal of retailing and consumer services
20
(
2013
)
5
,
pp. 445-452
Persistent link: https://www.econbiz.de/10009768992
Saved in:
8
The influence of empathy in complaint handling : evidence of gratitudinal and transactional routes to loyalty
Simon, Françoise
- In:
Journal of retailing and consumer services
20
(
2013
)
6
,
pp. 599-608
Persistent link: https://www.econbiz.de/10010128294
Saved in:
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