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type_genre:"Article in journal"
~isPartOf:"International employment relations review"
~isPartOf:"International journal of work innovation : IJWI"
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Search: subject_exact:"Call center"
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Call centre
12
Callcenter
12
Australia
5
Australien
5
Arbeitsorganisation
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Betriebliches Bildungsmanagement
2
Employer-provided training
2
Human Resource Management
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call centre
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Article in journal
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Connell, Julia
3
Burgess, John
2
Cantrick-Brooks, Bernadine
1
Carton, Peter
1
Csillag, Sara
1
Eagleson, Geoff K.
1
Gannon, Martin J.
1
Hannif, Zeenobiqah
1
Hannif, Zeenobyah
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Harvey, Helen
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Hingst, Ray
1
Hunt, Vivienne
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Kiss, Csaba Gy.
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Koskina, Aikaterini
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Pyöriä, Pasi
1
Saari, Tiina
1
Shah, Kalpa
1
Smith, Andy
1
Smith, Erica
1
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1
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1
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1
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International employment relations review
International journal of work innovation : IJWI
Manufacturing & service operations management : M & SOM
18
Management science : journal of the Institute for Operations Research and the Management Sciences
16
New technology, work and employment
15
European journal of operational research : EJOR
11
Labour & industry : a journal of the social and economic relations of work ; the journal of the Association of Industrial Relations Academics of Australia & New Zealand (AIRAANZ)
11
Production and operations management : an international journal of the Production and Operations Management Society
10
The international journal of human resource management
10
Work, employment & society : a journal of the British Sociological Association
10
European journal of industrial relations
9
OR spectrum : quantitative approaches in management
8
Operations research
8
The journal of industrial relations : the journal of the Industrial Relations Society of Australia
8
The journal of services marketing
8
Human relations
7
ILR review : the journal of work and policy
7
Journal of vocational behavior
7
Academy of Management journal : AMJ
6
Journal of business research : JBR
6
Computers & operations research : and their applications to problems of world concern ; an international journal
5
Employee relations
5
Industrial relations : a journal of economy & society
5
International journal of production economics
5
Managing service quality : MSQ ; an international journal
5
SA journal of human resource management : SAJHRM
5
The service industries journal
5
Economic and industrial democracy : EID ; an international journal
4
Industrial relations journal
4
International journal of services and operations management
4
Omega : the international journal of management science
4
Administrative Sciences : open access journal
3
European management journal
3
Harvard-Business-Manager : das Wissen der Besten
3
Human resource management
3
Industrielle Beziehungen : Zeitschrift für Arbeit, Organisation und Management
3
International journal of electronic customer relationship management : IJECRM
3
Journal of service research : JSR
3
Personnel review : a professional journal reporting new developments in research, theory and practice of personel management
3
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
3
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ECONIS (ZBW)
12
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1
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10
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12
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date (oldest first)
1
Causes and preconditions for organisational commitment in knowledge work : a comparison of two expert organisations
Saari, Tiina
;
Pyöriä, Pasi
- In:
International journal of work innovation : IJWI
1
(
2015
)
3
,
pp. 271-286
Persistent link: https://www.econbiz.de/10011546199
Saved in:
2
Ethical dilemmas in call centres : how to survive in the modern sweatshops?
Csillag, Sara
;
Takacs, Sandor
;
Kiss, Csaba Gy.
;
Szilas, …
- In:
International journal of work innovation : IJWI
1
(
2012
)
1
,
pp. 42-64
Persistent link: https://www.econbiz.de/10010362633
Saved in:
3
Control and social relations in a small contact-centre
Koskina, Aikaterini
- In:
International journal of work innovation : IJWI
1
(
2012
)
1
,
pp. 24-41
Persistent link: https://www.econbiz.de/10010362634
Saved in:
4
Australian call centres : time to search for a new management model?
Connell, Julia
;
Hannif, Zeenobyah
;
Burgess, John
- In:
International employment relations review
15
(
2009
)
1
,
pp. 1-15
Persistent link: https://www.econbiz.de/10008698759
Saved in:
5
Employment issues in Australian public sector call centres : differences and similarities with the private sector
Burgess, John
;
Connell, Julia
;
Hannif, Zeenobiqah
- In:
International employment relations review
11
(
2005
)
1/2
,
pp. 1-19
Persistent link: https://www.econbiz.de/10003336232
Saved in:
6
Call centres in the mainstream and 'trade' media : 'where did they come from and how did they get here?'
Hingst, Ray
- In:
International employment relations review
10
(
2004
)
2
,
pp. 1-28
Persistent link: https://www.econbiz.de/10003127797
Saved in:
7
Call centres and labour turnover : do HRM practices make a difference?
Connell, Julia
;
Harvey, Helen
- In:
International employment relations review
10
(
2004
)
2
,
pp. 49-65
Persistent link: https://www.econbiz.de/10003127964
Saved in:
8
The use of nationally recongnised training in call centres
Smith, Erica
;
McIntosh, Malcolm
;
Smith, Andy
- In:
International employment relations review
10
(
2004
)
2
,
pp. 67-85
Persistent link: https://www.econbiz.de/10003127983
Saved in:
9
Matching the training program to the call centre model for best practice
Carton, Peter
;
Gannon, Martin J.
;
Jerrard, Marjorie
; …
- In:
International employment relations review
10
(
2004
)
2
,
pp. 87-109
Persistent link: https://www.econbiz.de/10003127997
Saved in:
10
Call centre work : careers for women?
Hunt, Vivienne
- In:
International employment relations review
10
(
2004
)
2
,
pp. 111-131
Persistent link: https://www.econbiz.de/10003128004
Saved in:
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