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type_genre:"Article in journal"
~isPartOf:"International journal of contemporary hospitality management"
~isPartOf:"Journal of business ethics : JOBE"
~subject:"Hotel industry"
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Search: subject_exact:"Empathy"
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Hotel industry
Emotion
151
Ethics
46
Ethik
46
Consumer behaviour
45
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45
Arbeitsverhalten
41
Business ethics
41
Unternehmensethik
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Karatepe, Osman M.
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Aparicio-Valverde, Mireia
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Chen, Xiaohong
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International journal of contemporary hospitality management
Journal of business ethics : JOBE
International journal of hospitality management
50
Journal of hospitality marketing & management
14
Journal of travel and tourism marketing
7
Tourism management : research, policies, practice
7
Tourism management perspectives : TMP
5
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
4
Cornell hospitality quarterly : CQ
2
Information technology & tourism
2
Journal of hospitality and tourism insights
2
Journal of retailing and consumer services
2
Journal of vacation marketing : an international journal
2
The journal of services marketing
2
Applied economic analysis : AEA
1
Asia Pacific journal of marketing and logistics
1
Cogent business & management
1
Economics & finance notes
1
European business review
1
Global business and finance review
1
Global business review
1
Industrial marketing management : the international journal for industrial and high-tech firms
1
International journal of applied business and economic research
1
International journal of leisure and tourism marketing : IJLTM
1
International journal of organizational analysis
1
International journal of technology marketing : IJTMkt
1
Journal for global business advancement : JGBA
1
Journal of Tourism, Heritage & Services Marketing : JTHSM
1
Journal of business economics and management
1
Journal of business research : JBR
1
Journal of electronic commerce research : JECR
1
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
1
Journal of organizational behavior : OB ; the international journal of industrial, occupational and organizational psychology and behavior
1
Journal of research in interactive marketing : interactive marketing and computer-mediated communication
1
Journal of service theory and practice
1
Journal of transnational management : the official journal of the International Management Development Association
1
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
1
Managing service quality : MSQ ; an international journal
1
Middle East journal of management : MEJM
1
Pakistan journal of commerce and social sciences
1
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ECONIS (ZBW)
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1
Family incivility, emotional exhaustion, and hotel employees' outcomes : a moderated mediation model
Yan, Zhen
;
Mansor, Zuraina Dato’
;
Choo, Wei Chong
- In:
International journal of contemporary hospitality management
35
(
2023
)
9
,
pp. 3053-3076
Persistent link: https://www.econbiz.de/10014334278
Saved in:
2
Detriments of exploitative leadership in the hotel industry : role of conspiracy beliefs and forgiveness climate
Fatima, Tasneem
;
Majeed, Mehwish
- In:
International journal of contemporary hospitality management
35
(
2023
)
7
,
pp. 2624-2644
Persistent link: https://www.econbiz.de/10014314806
Saved in:
3
What helps or hinders the emotional intelligence practice? : a study of Vietnamese hotel workers
Quynh Nhu Thi Nguyen
;
Ladkin, Adele
;
Osman, Hanaa
- In:
International journal of contemporary hospitality management
34
(
2022
)
2
,
pp. 534-554
Persistent link: https://www.econbiz.de/10013164476
Saved in:
4
Role of affective forecasting in customers' hotel service experiences
Lajante, Mathieu
;
Ladhari, Riadh
;
Massa, Elodie
- In:
International journal of contemporary hospitality management
34
(
2022
)
3
,
pp. 1062-1083
Persistent link: https://www.econbiz.de/10013164525
Saved in:
5
How does customer cooperation affect employees' prosocial service behavior in upscale Chinese hotels? : an affective social exchange perspective
Wang, Ying
;
Zhang, Yun
;
Xu, Feng Zeng
- In:
International journal of contemporary hospitality management
34
(
2022
)
6
,
pp. 2071-2091
Persistent link: https://www.econbiz.de/10013412530
Saved in:
6
Biophilic design for urban hotels : prospective hospitality employees' perspectives
Guzzo, Renata Fernandes
;
Suess, Courtney
;
Legendre, …
- In:
International journal of contemporary hospitality management
34
(
2022
)
8
,
pp. 2914-2933
Persistent link: https://www.econbiz.de/10013412832
Saved in:
7
Roles of negative emotions in customers' perceived helpfulness of hotel reviews on a user-generated review website : a text mining approach
Lee, Minwoo
;
Jeong, Miyoung
;
Lee, Jongseo
- In:
International journal of contemporary hospitality management
29
(
2017
)
2
,
pp. 762-783
Persistent link: https://www.econbiz.de/10011687726
Saved in:
8
How does perceived corporate social responsibility contribute to green consumer behavior of Chinese tourists : a hotel context
Su, LuJun
;
Swanson, Scott R.
;
Hsu, Maxwell
;
Chen, Xiaohong
- In:
International journal of contemporary hospitality management
29
(
2017
)
12
,
pp. 3157-3176
Persistent link: https://www.econbiz.de/10011804956
Saved in:
9
Person - environment fit and its effects on employees' emotions and self-rated/supervisor-rated performances : the case of employees in luxury hotel restaurants
Lee, Yong-Ki
;
Kim, Soon-Ho
;
Kim, Min-Seong
;
Kim, Ho-Seok
- In:
International journal of contemporary hospitality management
29
(
2017
)
5
,
pp. 1447-1467
Persistent link: https://www.econbiz.de/10011732152
Saved in:
10
Service quality and brand loyalty : the mediation effect of brand passion, brand affection and self-brand connection
Hemsley-Brown, Jane
;
Alnawas, Ibrahim
- In:
International journal of contemporary hospitality management
28
(
2016
)
12
,
pp. 2771-2794
Persistent link: https://www.econbiz.de/10011610968
Saved in:
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