Roles of negative emotions in customers' perceived helpfulness of hotel reviews on a user-generated review website : a text mining approach
Minwoo Lee, Miyoung Jeong and Jongseo Lee
| Year of publication: |
2017
|
|---|---|
| Authors: | Lee, Minwoo ; Jeong, Miyoung ; Lee, Jongseo |
| Published in: |
International journal of contemporary hospitality management. - Bingley : Emerald Group Publishing Limited, ISSN 0959-6119, ZDB-ID 1161434-1. - Vol. 29.2017, 2, p. 762-783
|
| Subject: | Consumer decision-making | Sentiment analysis | Negative emotions | Online hotel reviews | Review helpfulness | Tripadvisor.com | Emotion | Hotellerie | Hotel industry | Konsumentenverhalten | Consumer behaviour | Virales Marketing | Viral marketing | Social Web | Social web | Website | Personalisierung | Personalization |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1108/IJCHM-10-2015-0626 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011687726