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type_genre:"Article in journal"
~isPartOf:"International journal of production research"
~isPartOf:"The service industries journal"
~subject:"Service quality"
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Search: subject_exact:"Medizinische Infrastruktur"
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Service quality
Gesundheitsversorgung
78
Health care
78
Gesundheitswesen
40
Health care system
40
Hospital
35
Krankenhaus
35
Dienstleistungsqualität
21
Scheduling problem
16
Scheduling-Verfahren
16
Patienten
12
Patients
12
Queueing theory
9
Warteschlangentheorie
9
healthcare
9
Business process management
8
Prozessmanagement
8
Simulation
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Customer satisfaction
7
Kundenzufriedenheit
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Theorie
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Theory
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Surgery
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health care
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Knowledge management
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Lieferkette
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Operations Research
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Operations research
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Quality management
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Qualitätsmanagement
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Supply chain
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Wissensmanagement
5
Capacity planning
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Consumer behaviour
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Inventory model
4
Kapazitätsplanung
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Konsumentenverhalten
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21
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Article in journal
Aufsatz in Zeitschrift
21
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English
21
Author
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Jiang, Zhibin
2
Mody, Makarand Amrish
2
Aksezer, Caglar S.
1
Alkire, Linda
1
Anderson, Sidney
1
Anderson, Sidney T.
1
Apetrei, Andreea
1
Chamorro, Antonio
1
Ciobanu, Claudia-Ioana
1
Debo, Laurens G.
1
Fogliatto, Flavio Sanson
1
Fung, Richard Y. K.
1
Gal, Tali
1
Ghosh Chowdhury, Tilottama
1
Horodnic, Adrian V.
1
Hsu, Wen-hsin
1
Jiang, Bowen
1
Klaus, Philipp
1
Kong, Nan
1
Lee, Brandon W.
1
Lee, Seung Jun
1
Li, Na
1
Li, Quanlin
1
Lisk, Eunice A.
1
Liu, Chang-yung
1
Liu, Zekun
1
Luca, Florin-Alexandru
1
Mac Cawley, A. F.
1
Miao, Rui
1
Miranda, Francisco J.
1
Murillo, Luis R.
1
Navarro-Espigares, José Luis
1
Odenwaelder, Myra
1
Prashar, Anupama
1
Qin, Jin
1
Qiu, Yunzhe
1
Rayburn, Steven W.
1
Rymon, Talia
1
Saxena, Shilpi
1
Scheller-Wolf, Alan
1
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Published in...
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International journal of production research
The service industries journal
Health care management review : HCM review
55
Journal of health organization and management
38
Health marketing quarterly
28
The TQM journal : the international review of organizational improvement
22
Quality management journal : QMJ
19
Journal of health economics
18
Total quality management & business excellence
17
Management science : journal of the Institute for Operations Research and the Management Sciences
16
Technological forecasting & social change : an international journal
15
International journal of hospitality management
14
International journal of productivity and quality management : IJPQM
13
Health care management science
12
Health economics
11
Health economics review
11
International journal of quality & reliability management
11
International journal of quality and service sciences
11
The European journal of health economics
11
International journal of pharmaceutical and healthcare marketing : IJPHM
10
Manufacturing & service operations management : M & SOM
10
Production and operations management : an international journal of the Production and Operations Management Society
10
Socio-economic planning sciences : the international journal of public sector decision-making
10
The European journal of health economics : HEPAC ; health economics in prevention and care
10
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
10
Journal of business research : JBR
9
Journal of service management
9
Production and operations management : the flagship research journal of the Production and Operations Management Society
9
Services marketing quarterly
9
European journal of operational research : EJOR
8
International journal of health care finance and economics
8
International journal of services and operations management
8
Public management review
8
International journal of production economics
7
Health care management science : a new journal serving the international health care management community
6
Inquiry : a journal of health care organization, provision and financing
6
Omega : the international journal of management science
6
Australasian marketing journal
5
Information systems research : ISR
5
International journal of pharmaceutical and healthcare marketing
5
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ECONIS (ZBW)
21
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21
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1
Patient participation : the impact of diagnosis and individual characteristics
Schramm, Mary E.
;
Ghosh Chowdhury, Tilottama
; …
- In:
The service industries journal
43
(
2023
)
13/14
,
pp. 989-1009
Persistent link: https://www.econbiz.de/10014338650
Saved in:
2
Hospitality as the bridge : advancing transformative service research towards human flourishing
Mody, Makarand Amrish
- In:
The service industries journal
43
(
2023
)
7/8
,
pp. 423-453
Persistent link: https://www.econbiz.de/10014321599
Saved in:
3
How satisfactory are empathetic care and robotic assistance in telemedicine services?
Saxena, Shilpi
;
Prashar, Anupama
- In:
The service industries journal
43
(
2023
)
11/12
,
pp. 827-853
Persistent link: https://www.econbiz.de/10014321627
Saved in:
4
Pre-service recovery : impact on customer satisfaction and acceptable waiting time
Qin, Jin
;
Xu, Fengqin
;
Wang, Rui
- In:
The service industries journal
43
(
2023
)
1/2
,
pp. 64-84
Persistent link: https://www.econbiz.de/10013540908
Saved in:
5
Assessment and prioritisation of Healthcare 4.0 implementation in hospitals using Quality Function Deployment
Tortorella, Guilherme Luz
;
Fogliatto, Flavio Sanson
; …
- In:
International journal of production research
60
(
2022
)
10
,
pp. 3147-3169
Persistent link: https://www.econbiz.de/10013499095
Saved in:
6
A ripple effect in prehospital stroke patient care
Lee, Brandon W.
;
Yoon, Jiho
;
Lee, Seung Jun
- In:
International journal of production research
59
(
2021
)
1
,
pp. 168-187
Persistent link: https://www.econbiz.de/10012425116
Saved in:
7
Using structural equation modeling to analyze patient value, satisfaction, and loyalty : a case study of healthcare in China
Miao, Rui
;
Zhang, Hui
;
Wu, Qi
;
Zhang, Jie
;
Jiang, Zhibin
- In:
International journal of production research
58
(
2020
)
2
,
pp. 577-596
Persistent link: https://www.econbiz.de/10012193981
Saved in:
8
Transformative service research and service design : synergistic effects in healthcare
Anderson, Sidney
;
Alkire, Linda
;
Rayburn, Steven W.
- In:
The service industries journal
38
(
2018
)
1/2
,
pp. 99-113
Persistent link: https://www.econbiz.de/10011848039
Saved in:
9
The influence of hospitable design and service on patient responses
Suess, Courtney
;
Mody, Makarand Amrish
- In:
The service industries journal
38
(
2018
)
1/2
,
pp. 127-147
Persistent link: https://www.econbiz.de/10011848050
Saved in:
10
Understanding hospital quality : the case of cumulative and balanced quality
Anderson, Sidney T.
;
Smith, J. S.
- In:
The service industries journal
38
(
2018
)
3/4
,
pp. 182-200
Persistent link: https://www.econbiz.de/10011848068
Saved in:
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