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type_genre:"Article in journal"
~isPartOf:"Journal of retailing and consumer services"
~subject:"Web-based service"
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Web-based service
Customer satisfaction
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Kundenzufriedenheit
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Telecommunications industry
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Telekommunikationssektor
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Consumer behaviour
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Konsumentenverhalten
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Beziehungsmarketing
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Dienstleistungsqualität
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Relationship marketing
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Service quality
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Mobile communications
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Mobile phone
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Mobilkommunikation
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Mobiltelefon
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Attitudinal loyalty
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Customer commitment
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Customer loyalty
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Digitale Dienste
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Internet
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Internet service provider (ISP)
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Telecommunications
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Telekommunikation
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Age groups
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Behavioural intentions
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Article in journal
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Quach, Sara
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Thaichon, Paramaporn
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Jebarajakirthy, Charles
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Lobo, Antonio
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Journal of retailing and consumer services
Review of industrial organization : RIO
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International journal of industrial organization
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International journal of innovation and technology management
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Journal of management research
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Journal of regulatory economics
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Netnomics
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Services marketing quarterly
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Technological forecasting & social change : an international journal
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Telecommunications policy : the international journal of digital economy, data sciences and new media
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Economia e politica industriale
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European journal of operational research : EJOR
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IM : die Fachzeitschrift für Information, Management und Consulting
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International journal of business and systems research : IJBSR
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International journal of business innovation and research
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International journal of technology, policy and management : IJTPM
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Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
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Journal of management information systems : JMIS
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Journal of strategic marketing
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Management dynamics in the knowledge economy
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Management information systems : mis quarterly
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Management research : the journal of the Iberoamerican Academy of Management
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Managing service quality : MSQ ; an international journal
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Naučnye trudy / Rossijskaja Akademija Nauk, Institut Narodnochozjajstvennogo Prognozirovanija
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Review of economics
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Service business : an international journal
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Socio-economic planning sciences : the international journal of public sector decision-making
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Vestnik Instituta Ėkonomiki Rossijskoj Akademii Nauk : naučnyj žurnal
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Internet service providers' service quality and its effect on customer loyalty of different usage patterns
Quach, Sara
;
Thaichon, Paramaporn
;
Jebarajakirthy, Charles
- In:
Journal of retailing and consumer services
29
(
2016
),
pp. 104-113
Persistent link: https://www.econbiz.de/10011442362
Saved in:
2
The development of service quality dimensions for internet service providers : retaining customers of different usage patterns
Thaichon, Paramaporn
;
Lobo, Antonio
;
Prentice, Catherine
; …
- In:
Journal of retailing and consumer services
21
(
2014
)
6
,
pp. 1047-1058
Persistent link: https://www.econbiz.de/10010437660
Saved in:
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