Internet service providers' service quality and its effect on customer loyalty of different usage patterns
Thu Nguyen Quach, Paramaporn Thaichon, Charles Jebarajakirthy
| Year of publication: |
2016
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|---|---|
| Authors: | Quach, Sara ; Thaichon, Paramaporn ; Jebarajakirthy, Charles |
| Published in: |
Journal of retailing and consumer services. - Amsterdam [u.a.] : Elsevier, ISSN 0969-6989, ZDB-ID 1204385-0. - Vol. 29.2016, p. 104-113
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| Subject: | Internet usage pattern | Attitudinal loyalty | Behavioural intentions | Services quality | Internet service provider (ISP) | High-tech services | Dienstleistungsqualität | Service quality | Internet | Digitale Dienste | Web-based service | Konsumentenverhalten | Consumer behaviour | Kundenzufriedenheit | Customer satisfaction | Beziehungsmarketing | Relationship marketing | Telekommunikationssektor | Telecommunications industry |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1016/j.jretconser.2015.11.012 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011442362